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No postal id option

derca
derca Member Posts: 4 ✭
in Ask The Community
I want to create an account, but on the "ID Details" section there's no option for postal id. Although I've read somewhere here in the community that in philippines, postal id could be considered. please help me create my account.

Comments

  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    Hi there @derca

    You can provide any type of ID that has a photo of you, your name, your date of birth, the ID number, and is issued by the government, if you cannot provide an ID that is on the automated list then you can still provide one that hits all 5 of those requirements we can review it for you, but it may just take a bit longer. You can select any of the options and upload the ID if it hits all of the requirements

  • derca
    derca Member Posts: 4 ✭
    my postal id fits the requirements, but how do i proceed in the ID Details section since I can't move to the next step if I don't fill up the details which I can't since postal id is not on the list. Do i have to pick any on the list and just put random numbers for the ID#
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Member Posts: 449 ✭✭✭

    @derca Yes, you are correct, once it is set up please call/email/chat with us and we will be able to update the ID number to match the Postal ID number.

  • Roland2020
    Roland2020 Confirm Email, Member Posts: 2 ✭
    Hello. I'm from the Philippines & the only ID I have is a Philhealth ID. Can I go ahead & use it as it has all the criteria just like a postal ID. Thanks
  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Hi @Roland2020 ! Thanks for your question.

    I am glad to let you know that you can indeed use your PhilHealth ID for account verification. Please note that we only accept the card version, not the paper version. Please check out this article for more information.

    Have any other questions? Let us know :)

  • mgm
    mgm Confirm Email, Member Posts: 2 ✭
    Hi, I'm from the Philippines, I don't have a Passport or driver's license.

    I do have a PhilHealth but the problem is that they are not giving the PVC type of ID only the paper and I laminated it. Pls, help me.
  • Elena_Payoneer
    Elena_Payoneer Member, Administrator, Moderator, VIP Member Posts: 535 ✭✭✭✭✭✭✭

    Hi there @mgm ! I'm sorry to hear you are facing issues with proving your ID.

    Luckily, there are other documents we can accept for Philippines. Please visit this support center page and choose your country in the list to see all the available options with examples.

    Hope this helps.

  • mhackee
    mhackee Member Posts: 1 ✭
    edited April 3
    Hi! I am from philippines. Can I use my TIN ID or Philhealth ID for verification? bec, it only gives me option to upload either a drivers license or passport.

    thank you
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @mhackee , we understand you have difficulties providing a valid ID. Please check on the link provided above by Elena_Payoneer to see all the documents we can accept for account verification!

  • Anntropism
    Anntropism Member Posts: 1 ✭
    edited April 27
    Hi. I'm from the Philippines. My partner had expired passport but he had TIN ID. Can we use TIN ID to verify Payoneer account? It's still considered as an official ID in my country.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @Anntropism , fist of all if the Payoneer account is on your name you'll need to provide on of your documents and not your partner's one.

    To check the documents, we can accept for account verification please visit this support center page and choose your country in the list to see all the available options with examples.

    If you have more personal questions we recommend you to contact our Customer Support Center

  • almie
    almie Confirm Email, Member Posts: 1 ✭
    edited July 19
    "I'm from the Philippines. I don't drive, so I don't have a Driver's License. I also don't have a passport because I don't plan on leaving the country and takes a long time to get both. And I still don't have a National ID. So do you accept the ID of the parent? or do you still accept PhilHealth ID card even it is not on the choices of the ID?"
  • hasinraihanadi
    hasinraihanadi Confirm Email, Member Posts: 1 ✭
    edited September 6
    so i am from Bangladesh and i have created a payoneer account and i also verified my account with normal NID card but idk that will i be able to also verify my receiving account by the normal NID card? cause i don't have the smart NID card yet
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @hasinraihanadi,

    To check the documents we can accept for account verification please visit this support center page and choose your country in the list to see all the available options with examples.

  • kengodesuyo
    kengodesuyo Confirm Email, Member Posts: 1 ✭
    edited September 20
    Hello, I'm from Japan. I use this account for ebay.Then, I am being asked to submitt information which show my address, name and when its expired and published.
    Also, document style is limitted but I only have driver license which contains above information. is it acceptable???? or do I need to submitt other??

    Best regards.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 598 ✭✭✭✭✭✭

    Hi @kengodesuyo

    https://community.payoneer.com/en/discussion/comment/215936#Comment_215936

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