I can't request a payment, it redirects me to login page

hugogilmar
hugogilmar Member Posts: 2
I'm trying to request a new payment from Activity -> Payment Requests Sent, and then I click the "Request a payment" link without success. Every time I click on the link, it keeps redirecting me to the login page. I've tried to contact support with no luck, only chatbot responses without any sense. What can I do?

Comments

  • Aron_Payoneer
    Aron_Payoneer Administrator Posts: 240 ✭✭✭✭✭✭

    Hey @hugogilmar

    I will recommend you to clear the cache and cookies from your browser and trying making the payment request from the incognito window. If that does not help, you can also try with a different web browser or device.

  • UMEGS
    UMEGS Member Posts: 2
    I have tried every think @Aron_Payoneer mentioned.
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭

    Hi @UMEGS

    Please contact customer care to review if there are any additional account-specific steps that need to take place.