How to change bank accounts

hamster_switch
Member Posts: 2 ✭
Hi there,
When I set up Payoneer it was with the specific goal of recieving payments from my employer, Education First, to my bank account. The bank account has been set up correctly. Now I want to recieve payments into another one of my bank accounts, but -
1) I was expecting an obvious "change/edit bank account" option or tab somewhere inside payoneer
2) It seems the only option I have is to delete the one I set up and enter the details of the new bank accoutn I want payments to go to
3) When I try to delete the bank account, I get a message saying - "You cannot delete this bank account because you have funding sources connected to it". I can see that Education First are a Funding source.
I don't know what to do. Can anyo9ne help me?
Many thanks
When I set up Payoneer it was with the specific goal of recieving payments from my employer, Education First, to my bank account. The bank account has been set up correctly. Now I want to recieve payments into another one of my bank accounts, but -
1) I was expecting an obvious "change/edit bank account" option or tab somewhere inside payoneer
2) It seems the only option I have is to delete the one I set up and enter the details of the new bank accoutn I want payments to go to
3) When I try to delete the bank account, I get a message saying - "You cannot delete this bank account because you have funding sources connected to it". I can see that Education First are a Funding source.
I don't know what to do. Can anyo9ne help me?
Many thanks
0
Comments
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Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭
hi there @hamster_switch
Please note with certain partners you have to contact customer care directly to receive a link to register new bank details. I believe this is the case for your employer.
Once you make the contact you should get an email in the following days with a link in it to help you register the new details.
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