can't sign up because of invalid code

ph98
ph98 Member Posts: 3
edited November 2020 in Ask The Community
hi.
i tried to sign up but when it comes to phone verification it says: Invalid code.
i tried many times with different browsers with my mobile etc, same result.
i found another discussion that they had same problem and payoneer referred to a support link. but the link was expired and redirected me to FAQ page which is not helpful.
what can i do about it?

thank you guys

Comments

  • LauraPayoneer
    LauraPayoneer Confirm Email, Member, Administrator, Moderator Posts: 716 ✭✭✭✭✭✭✭
    edited November 2020

    Hey there. In this case, we ask that you try the "Call Me" option instead of SMS. This option can be found on the window where you would enter the code once it's been received. Beneath "Verify" you will see a link for Call Me. This will initiate a phone call to the number on file, and the code will be provided to you this way.

    If you are still having trouble completing the verification, please contact our Support Center or our Support team via social media channels by sending a private message on Facebook or Twitter.

  • mtygames
    mtygames Member Posts: 1
    Also having this issue, and the 'call me' option doesn't call me... I've tried over and over again to sign up but having no luck what so ever. Maybe something fundementally wrong with the form? (UK user if that's of any importance.)
  • ph98
    ph98 Member Posts: 3
    i tried to get in touch with facebook but after days there is no answer.

    also this is the first time in my whole life that i see a website use facebook and twitter as the only way to get in touch with users :)
    i had to login to my facebook after years of inactivity.

    i forgot to mention that I've tried call me option it not calling me anyway.
    i spend hours trying anything possible and the register form DO NOT WORK at all. and there isn't a single way to get support if you haven't completed that BUGGY form.

    @LauraPayoneer
  • bhavya
    bhavya Member Posts: 2
    Any update on your issue, I have been having the same issue for the last two days, and not getting any help. I am from India and there is no customer care number for unregistered users.
  • ph98
    ph98 Member Posts: 3
    > @bhavya said:
    > Any update on your issue, I have been having the same issue for the last two days, and not getting any help. I am from India and there is no customer care number for unregistered users.

    unfortunately no answer from Facebook page and anywhere else.
    i think they closed the office due the covid19 :))
  • Valentino_Payoneer
    Valentino_Payoneer Member, Administrator, Moderator Posts: 172 ✭✭✭✭✭✭

    @ph98 Have you tried using another phone number for the verification?

  • perminovma
    perminovma Member Posts: 1
    I have exactly same problem. I tried to use many devices (PC, iPhone, iPad, Android) and many other phone numbers (even foreign country phone numbers), but nothing works.

    I spent many hours to trying to get payoneer account, but still can't do it.
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭

    Hi, @perminovma thank you for your interest in Payoneer. You can apply for a Payoneer account in one of the following ways:

    1. If you plan to receive payments from a company that sends mass payouts through Payoneer, please log into your account with the company and select Payoneer as your payment method. You will then be redirected to our registration page. If you are unable to locate the registration page, please reply to this email with the name of the company you wish to get paid from.
    2. If you plan to receive payments via the Global Payment Service, you can submit an application directly through the "Sign Up" link on the Payoneer Website.
    3. Please click here to see a video explaining how to apply.

    Should you require further assistance please let us know, you can also send us a tweet or a facebook direct message.

  • VerifyCode2urPone
    VerifyCode2urPone Member Posts: 2
    im having the same problem. i hope in facebook page i can reach them
  • Hannah_Payoneer
    Hannah_Payoneer Confirm Email, Administrator, Moderator, VIP Member, Community Mod Posts: 449 ✭✭✭✭✭✭✭

    @VerifyCode2urPone

    Please try the "call me option"

    Please also make sure your cookies and cache is cleared before imputing the code

  • Yusuf78
    Yusuf78 Confirm Email, Member Posts: 2
    I am Facing Verification Code Problem at the time of Registration ): please help me.
    I have tried all
  • pzn
    pzn Member Posts: 2
    I'm facing the same problem . I can't sign up on payoneer any how. How does it possible to create an account in payoneer.. Please help me any one.

    I've tried lots of time, and website stops me for some times. Its a great trouble..I need help.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 82 ✭✭✭✭✭✭

    Hi, @pzn thank you for your interest in Payoneer. You can apply for a Payoneer account in one of the following ways:

    1. If you plan to receive payments from a company that sends mass payouts through Payoneer, please log into your account with the company and select Payoneer as your payment method. You will then be redirected to our registration page. If you are unable to locate the registration page, please reply to this email with the name of the company you wish to get paid from.
    2. If you plan to receive payments via the Global Payment Service, you can submit an application directly through the "Sign Up" link on the Payoneer Website.
    3. Please click here to see a video explaining how to apply.
      Should you require further assistance please let us know, you can also send us a tweet or a facebook direct message.