Can I verify my address with a utility bill receipt?

arman3
arman3 Member Posts: 2
I live with my family and my utility bills are under the name of the family member who owns the house. Additionally, my bank statements do not include my address. Could I use a receipt of a utility bill payment to confirm my address?

Best Answer

  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 288 ✭✭✭✭✭✭
    Answer ✓

    Hi @arman3 !

    Unfortunately, receipts are not accepted as proof of residence. Acceptable forms of proof of residency are:

    • A copy of your recent utility bill
    • Bank statements
    • A rental agreement for your current accommodation.

    If you need assistance with any personal case, please contact our Customer Support Center

Answers

  • celramo
    celramo Member Posts: 1
    I can't choose National ID category for my postal ID verification submission. Is it acceptable if I chose the passport option?
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 288 ✭✭✭✭✭✭

    Hey @celramo !

    If you are referring to the address verification requirement, the acceptable documentations are listed above.

    If you have issues providing any of these documents please contact our Customer Support Center they'll be able to assist you personally.

  • sparks254
    sparks254 Confirm Email, Member Posts: 1
    edited October 7
    Hello,
    Been trying to verify my address for Payoneer but I have been unsuccessful four times. Apparently, Payoneer does not accept PO boxes for verification. The electricity and water bills we use at home are registered under my dad's name since we live together. I really need this account to be verified. Are there any other documents that I can submit for address verification?
    Note: All the documents (Bank statement, water, and electricity bill) all carry the PO box address since that is what we use here. Kindly assist or advise on what to do.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 288 ✭✭✭✭✭✭

    Hi @sparks254 ! You can find above the acceptable proof of residence documents.

    Please note that the address on you documents needs to match with the addres you provided for registration and it can't be a public address.

    If you live with a relative who shares your last name, you can send the invoice on their name, if it is on your mother's name, we ask you for an additional birth certificate to support it. For more specific alternatives please contact the Customer Support Center

  • manni
    manni Member Posts: 1
    what if i dont have a drivers license or passport can i use my national ID to verify my identity
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 288 ✭✭✭✭✭✭

    Hey @manni! I moved your question here. Please read above.

  • hanoun
    hanoun Member Posts: 1
    Hello,
    I would like to ask how can I provide proof of my address if the house is owned by my husband and all the official documents that we have are refereeing to his name, not mine. I have official documents to prove our marriage but they are in Arabic. Please advise.
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 288 ✭✭✭✭✭✭

    Hi @hanoun ! Please read the answers above for alternative documents.

    If the invoices are on the name of your partner, we can accept it with a marriage certificate and the invoice. We have Arabic speakers in our team so that's not an issue.

  • pricetugs779
    pricetugs779 Member Posts: 1
    Is it possible to still submit a utility bill as proof of residency of someone with whom I stay currently as I dont have a utility bill with my name on it?
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 288 ✭✭✭✭✭✭

    Hi @pricetugs779!

    Unfortunately, you cannot provide a utility bill on anyone's name to verify your address, please check above the acceptable documents.

  • hussainsania
    hussainsania Confirm Email, Member Posts: 1
    edited November 2
    Payoneer give me verification documents to proof my identity but in utility bill my honor of resident is my father so as you know that on utility bill is registered as a honor of house so payoneer said me that please provide my name is that possible to how can i prove?
  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 288 ✭✭✭✭✭✭

    Hey @hussainsania, there are some useful answers to your question above.