Thank you for visiting our Community Forum. For anything community-related please visit our SMB Network (https://www.payoneer.com/community/) or Resource Hub (https://www.payoneer.com/resources/). For support inquiries please visit http://paynr.co/ask.

Refund withdrawal

gabrueks
gabrueks Member Posts: 3 ✭
in Ask The Community
I made a withdrawal and it had the wrong bank account.
info:
Wrong withdraw account
Date of withdraw: 30/04/2019
ID: 125962968

Answers

  • gabrueks
    gabrueks Member Posts: 3 ✭
    I made a withdrawal and it had the wrong bank account.
    info:
    Wrong withdraw account
    Date of withdraw: 30/04/2019
    ID: 125962968
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi there,

    If the transfer went to the wrong bank account, and it was already sent, the only thing that we are able to do is wait until it is rejected by the bank, and return to your account. This process can take a fairly long while to occur, as it is not controlled by us at all. We apologize for that.

  • gabrueks
    gabrueks Member Posts: 3 ✭
    @KazPayoneer
    There’s literally no way?
    My transaction is “completed”, does it mean that the bank accepted it?
  • KazPayoneer
    KazPayoneer Confirm Email, Member, Administrator Posts: 1,559 ✭✭✭✭✭✭✭

    Hi,

    That status means that the funds were sent to the bank. We would need to wait for your bank to reject the transfer, and then for it to return to our system.

    Sorry for the inconvenience there.

  • koda
    koda Member Posts: 2 ✭
    Were you able to get the refund?
  • luxeliga
    luxeliga Member Posts: 2 ✭
    @KazPayoneer Any update about this? Did you get the transaction credited back to your Payoneer account?

Categories