How do I even start using Payoneer?

GennadiyM
GennadiyM Member Posts: 4 ✭
in Ask The Community
Hello.
I created my account with the sole purpose of making monthly payments to someone. I do not own a business and its not business related at all (yet It still says "required" to provide my business details on the settings page). During account creation I selected "personal" account type, not business. Verified my ID, added my bank account information, but I do not understand how to increase my account balance. There is no button for it, I only see "withdraw" button under balance. Must I open a card? When I look at card eligibility it says I cannot open one until I receive a payment of at least 100$ in past 6 months. How am I supposed to do that? As I said, I registered to make payments, not receive them.

p.s. Contacting customer support ended in a useless robot response to open myself a card (to which I'm not eligible without someone else paying me). Its like they didn't even read my ticket and just marked it as "solved", hence why I am asking for help here.

Answers

  • Kiara_Payoneer
    Kiara_Payoneer Administrator, Moderator, VIP Member Posts: 594 ✭✭✭✭✭✭

    Hi @GennadiyM ,

    I understand your question, please note that Payoneer is a financial services company that provides online money transfer for businesses.

    Payoneer has an option to create a payer account, for more information on the service and how to apply, please visit this FAQ page on the Support Center.

    If you're planning to transfer funds for no work or business reasons, it won't go through as it is against our terms and conditions.

    Please note that auto reply emails are designed to offer you an immediate solution that might fit your needs. If you still need our assistance after you have read the auto reply email, please just respond to it and wait for one of our representatives to contact you.

    You can also find customer support on various social media channels including:

    Instagram: https://www.instagram.com/payoneer/
    Twitter: https://twitter.com/Payoneer
    Facebook: https://www.facebook.com/Payoneer

    Thank you for your question and I hope this information has helped you to finish set up your acocunt.

  • GennadiyM
    GennadiyM Member Posts: 4 ✭
    Oh. I see. I thought that when it gave you the option for personal or business thats the 2 types of customers you serve. I was wrong. Thank you for clarification.

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