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What to do if my provider stopped providing prepaid card services for my country? Can Payoneer help?

Adam_Payoneer Administrator Posts: 1,021 ✭✭✭✭✭✭✭
edited December 2020 in Ask The Community

I understand that many questions rose from the sudden stop of Visa/Mastercards with other provides in over 100 countries. I received several messages through the forum from concerned users and would like to address everyones concerns here.

Q1: Can I transfer from Skrill To Payoneer?
A1: Yes you can. If you haven't set up the Euro Payment Service on your Payoneer account, contact Payoneer support and request for these details to be added.

Q2: Will Payoneer also have to stop issuing Mastercard?
A2: Payoneer as always provides prepaid Mastercard's as a main service feature for accessing payments earned for freelance, ecommerece, affiliate, vacation rentals and other online services. 

Q3: Can I transfer funds from Skrill to Payoneer in USD, GBP or AUD?
A3: Just like any other provider, check to see what transfer method is offerered by the sender. If they transfer the funds through the SEPA transfer method as it is supported in Europe, you need to ask the sending company if they will convert the funds to the currency details we provide as we don't convert the funds upon receiving the payment.

Q4: What is the fee for withdrawing from websites/companies to Payoneer?
A4: Payments received through the US Payment Service Details will incur a 1% fee of the amount received.
Payments received through the Euro, UK or Japanese Payment Service detials are loaded to your Payoneer account free of charge.
Any additional fees that apply is done by the sender of the funds and not by Payoneer.

If there any messages I have missed, please reply in the thread so I may address it for everyone else. 

Happy and willing to answer general questions.

For any inquiries directly associated to your Payoneer account, please contact Payoneer's Customer Care Support Center.


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    Yasar Member Posts: 39 ✭✭
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    YAMIN_NACHIM1988 Member Posts: 1
    مرحبا اريد طلب بطاقة جديدة
  • ZouiniAbdrrahma
    ZouiniAbdrrahma Member Posts: 1
    Hello Why did not I accept my order to get a card?
  • Smithsolo
    Smithsolo Member Posts: 2
    Am having issues here please with my account in the sense of name issue I have stipulated that my Adsense publisher name is Smith Kingsley and my real legal name is Onah Kingsley Chisom and I have uploaded issued government ID card and statement of my savings account still payoneer wants to deactivate my account please am heart broken here
  • Albert1
    Albert1 Member Posts: 2
    I need payoneer master card here in Nigeria
  • denisehilton
    denisehilton Member Posts: 11 ✭✭
    As far as i know, the card gets shipped everywhere. I also faced similar problem and then I found out that it was because of my address format that I wasn't able to receive my card. You have to be very careful while entering your home address.
  • GianmarcoPayoneer
    GianmarcoPayoneer Confirm Email, Administrator Posts: 2,241 ✭✭✭✭✭✭✭

    @denisehilton Is completely correct. We advise clients to make sure they are inputting their correct address, to avoid any delays with the shipment of the card.

  • expertrox12
    expertrox12 Member Posts: 4
    same issue with me. I also called payoneer international number and they are saying that customer support is not available for this account, How can it be resolved??? Can anyone help
  • [Deleted User]
    [Deleted User] Posts: 1,302

    @expertrox12 Hi there! Since this is an old thread, can you please elaborate on what you are referring to?

  • Michaeljrb50
    Michaeljrb50 Member Posts: 2
    I'm new here guys please guide me and help me thank you 🥰