Cancelled Transaction Still Withdrew Cash

Comments

• Talia Moderator Posts: 514Member ✭✭

  December 2011

  EStrickland wrote:

  
  I used my Payoneer card recently on Offgamers.com and cancelled the transaction in the pending stage because I forgot to choose MasterCard.
  
  Well $119 is missing from my account and Payoneer still haven't replaced it. And yes I contacted offgamers and they said the issue is on the bank's side. I sent Payoneer an email and I still haven't got a response. How long do I have to wait for funds to return to my account?
  

  
  
  Hi,
  
  It can typically take around 2 business days for our team to answer an email, but we have live chat that you assist you immediately.
  
  Could you please post your ticket ID here so I can check for you?

  Talia
  Sign up for Payoneer and the US Payment Service here!

  0
• EStrickland Posts: 2Member

  December 2011

  Talia wrote:

  
  Hi,
  
  It can typically take around 2 business days for our team to answer an email, but we have live chat that you assist you immediately.
  
  Could you please post your ticket ID here so I can check for you?
  

  
  Ticket ID: LTK529011799867X
  
  When is Live Chat available? And how can I get to it?

  0
• Talia Moderator Posts: 514Member ✭✭

  December 2011

  EStrickland wrote:

  
  Ticket ID: LTK529011799867X
  
  When is Live Chat available? And how can I get to it?
  

  
  
  Live chat is on now, actually. It's from 5 am EST to 5 PM EST, generally speaking, though sometimes we are open longer.
  
  You can get to it here: http://www.payoneer.com/contactUs.aspx

  Talia
  Sign up for Payoneer and the US Payment Service here!

  0