Payment waiting for approval ? Help me !
dken02
Member Posts: 24
Dear payoneer,
Payoneer is a great service.I am very happy and do not have any problems before.
But unfortunately, today is the end of the month, but I have not received payment . Payment is pending approval, while the previous payment no delay.
I need money to pay the bill later this month. Please help!!!
Payment ID: 6379073 , 6379072 .
Thanks for reading and I would expect the problem may soon be solved.
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Comments
Hi,
Please note that your payments are pending a manual review. You will receive a reply as to their status within the next 1-2 business days.
Director of Community at Payoneer
Updated information : I need help, and avoid unfortunate misunderstandings.
Two are still awaiting payment accepted. I understand that this delay is due to my error. I need two payments to be completed today.
But I want to make sure my that payoneer employees understand the problem correctly.
On 25/3 I request change service USPS account number, But employers have sent me 2 payments to my current USPS account.
So I need to get two payments first, and then can change the new USPS service account number.
I am very pleased with the support services directly from payoneer.But I do not want misunderstandings can delay payment.
Sorry for my english too bad. Hope you understand what I said. thank you very much
I have contacted support live chat, below is segment of my talk with Joel:
Duong: It has been pending for more than three days, but did not change the status.
Duong: I need more information 2 pending payments approval
Duong: payment id: 6379073 and 6379072.
Joel: I am looking into this for you. One moment please.
Duong: yes
Duong: thank you
Joel: I'm going to send you an email regarding this issue. We have sent you this email previously on 03/25/2013. Please reply back, and it will be under review by the relevant department. We thank you for your patience.
Duong: ??
Duong: Payments from 29/3/2013
Joel: Yes sir, but you requested to change your US Payment Service details.
Joel: But, did not provide a reason.
Duong: I received an email from payoneer about the changes the new account number.
Duong: yes ,i requested to change your US Payment Service details.
Joel: I know
Joel: That is the reason I'm re sending you that email, because you have not provided the reason for that
Joel: Please check your inbox and reply
Duong: But according to schedule, 29/3 I will receive payments from Intuit
Duong: I can not change the account number USPS service at this time
Joel: They were indeed transferred on 03/29, however you requested for new USPS details.
Joel: Why did you ask for new USPS details then?
Duong: I need to wait two payments from Intuit is complete, users can change the account number
Joel: Are you saying, you would like to receive the payments from Untuit, and only then ask for new USPS details?
Duong: The employer had sent the payment on the current account, so I can not change my account until two payments from Intuit received
Duong: Yes
Joel: Okay I understand, then they should be loaded by today.
Joel: Once the payments go through and you would like to change your USPS details, please make sure you reply to the email I sent you with the reason.
Joel: Is there anything else I can help you with?
Duong: Yes I understand
Duong: two payments from Intuit will be completed today.?
Joel: They should be loaded by today according to your system
Duong: Thank you
Joel: You're welcome
I need the complete payment today
Still waiting and begging for help . I need money to pay the bills this month.
I'm really confused as to get many different answers. This is the first problem that I encountered when use payoneer service. I hope that it is resolved well. thanks all
Team Payoneer can see to the ticket is LTK481071838993X . David and Nissim can help me.
Here is my talk with great support staff :
"
Grigory: Hello and welcome to Payoneer Customer Support, how may I help you?
Duong: I need help on two payments received.
Grigory: I appreciate your patience while I review your information.
Duong: yes
Grigory: thanks
Duong: payment id : 6379073 , 6379072
Grigory: I am looking into this for you. One moment please.
Duong: I'm really confused getting two different answers on this issue.I contact the support staff named Joel.
Grigory: From which company you received those payments?
Duong: Joel told me the payment will be completed on 01.04.2013, but really hard to understand.
Duong: intuil.com payroll
Duong: Payments are sent from intuit.com Payroll.
Grigory: We informed you that you can receive payments through US Payment Service from Whute List companies only
Grigory: Or did you mean intuit.com?
Grigory: One moment
Duong: I get sent payment by employers Hickory Lane Partners, LLC through Intuit payroll services.
Grigory: One moment
Grigory: Can you send us a proof that this payment was sent from intuit.com, because in our system it shows something else
Duong: I'm sure intuit.com list support.and seems to only show payment information employers "Hickory Lane Partners, LLC", while it is sent through the Intuit payroll services (intuit.com)
Duong: yes
Grigory: Can you send us a screenshot from intuit.com/
Duong: yes, i can
Grigory: ok
Grigory: Can you send it now or you will do it later?
Duong: Employers to send me the bill be printed from Intuit.
Duong: Please let me know to send your way?
Grigory: Ok. I will send you an email with request now. When you will be able to reply to it?
Duong: I want to send it to you right now.
Grigory: One moment please
Duong: yes, thank you
Grigory: Ok
Grigory: I've sent you an email please reply to it
Grigory: And I will transfer it to the relevant department
Grigory: And you will receive further updates by email
Duong: I have sent for you, please check.
Grigory: Checking...
Duong: Please let me know when this issue is resolved.
Grigory: Ok. We will send you an email when it is resolved.
Grigory: Is there anything else I can help you with?
Duong: thank you for help
Duong: Bye:)
Hi,
Terry from our payments department sent you an email today with further details regarding your payment. Please let us know if you have any further questions.
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