Do Not Post Your Card Number

NissimNissim Head of CommunityAdministrator Posts: 3,604 ✭✭✭✭✭✭✭
edited May 2013 in Ask The Community

As a general precaution, we kindly ask that you do not post your full Payoneer card number on the forum. We also strongly advise that you never share the card number, not even with a Payoneer representative.

 

Thanks, and stay safe!

Comments

  • AleksandrAleksandr Member Posts: 1
    edited January 2014

    hello,

    Could you please explain more in details ... what is a problem with this, I mean share a card number?

    Thanks,
    Alex.

  • DavidDavid Member Posts: 3,193 ✭✭✭
    edited January 2014

    Aleksandr wrote on June 3 2012, 8:26 PM: »

    hello,

    Could you please explain more in details ... what is a problem with this, I mean share a card number?

    Thanks,
    Alex.


    Hello Alex,

    Thanks for visiting our forums.

    The reasons we suggest not sharing these details is because it can pose a security risk to share your card number. It leaves you open to someone stealing any money that you have on the card and using it in your name.

    If you have any further questions, please feel free to ask.

    Sign up for Payoneer and the US Payment Service

  • karljeffrykarljeffry Member Posts: 1
    Cause of security thanks to advice all the people to don't send card number. Now a days a lot of hacker at this time who can transact all your balance with the help of card number.



    ________________________________________________________________________________________________________________________________________________________________
    iyogi
  • DalCompDalComp Member Posts: 7
    edited January 2014

    Does this mean that in "Transfer to another card" feature, using email is recommended compared to Full card number?

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭
    The field to enter the card number on your My Account page is secured. However if you are asking someone to send you funds via the "Transfer to another card" feature, we strongly advise you to provide them with your e-mail, rather than the card number.
  • CherishCherish Member Posts: 13 ✭✭
    edited February 2013

    Hello! 

     

    I've read the information above and I wonder - is our Payoneer's MasterCard so non-defended  so anyone can steal money from it, knowing ONLY 16-digits number of the card and card holder's name?  

    HOW they can steal money from our cards if  they even don't know PIN-code and secret 3-digits code that written on the card's other side?

     

    Is it REALLY so easy to steal money from our Payoneer's MasterCards?

     

    Maybe, there is a strong need to make our cards MORE secured, then?

     

    Thanks,

    Elena

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭
    edited February 2013

    Hi Elena,

     

    No, your card cannot be used by knowing the card number alone; further details are required. In addition, Payoneer has many added security measures in place that attempt to identify and prevent unauthorized use before it occurs. In fact, it's extremely difficult and rare for the card to be targeted by fraudulent activity.

     

    That being said, we still feel that's it's important to protect the privacy of your information as much as possible, and there is no reason to share the full card number unless absolutely necessary. 

  • CherishCherish Member Posts: 13 ✭✭

    Hi Nissim!

     

    Thank you for quick reply to my question.

     

    Please, just explain me one thing. Let's imagine that someone knows NOT ONLY my card's 16 digits number but my First name/Last name, too. 

     

    Can he steal money from my card, having this information or not?

     

    Tell me just this, please.

     

    Thanks,

    Elena.

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭
    edited February 2013

    No, additional information is required in order to use the card (I won't go into exactly what). However as I mentioned above, when it comes to the protection of your card and account details, you can never be too safe. If you have given out your card information and feel uncomfortable with that, I suggest you contact our customer support department and request that they send you a new card.

  • CherishCherish Member Posts: 13 ✭✭
    Nissim, thanks for information, after reading it I feel much more safe about my card.
  • ChalshChalsh Member Posts: 7

    Well, this topic is very true. Since secret 3-digits key can be brutforced, it's a huge security hole for you to give a credit card number. 

     

    E-mail is much better in this case.

  • afz7afz7 Member Posts: 6
    edited April 2013

    Few days back i contacted Payoneer support on payoneer.com there was ''Email Form'' page pops up

    where i have to mention some information before sending a message to customer support and it was like 

    Name*:

    Email Address*:
    Are you an existing cardholder?

    Confirm Email Address*:

    Which program/partner are you with?

    and that page also asked my Last 4 digits of Card Number  and other infomation.

     

    soo i mentioned my last 4 digits of Card Number and Proceed with the email soo is it safe ?

    i mean the 4 digits of card number asked by you on your website.

    -

    http://www.payoneer.com/emailform.aspx

  • srkhanalsrkhanal Member Posts: 10

    @ afz7,

    That email is sent directly to Payoneer, so only they can see your 4 digits card number. They only want to make sure they are solving your issue on the right card, as there can be multiple cards connected to a single Payoneer account.

  • NissimNissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    As mentioned above, this is safe. You should not provide your full card number, however the last 4 digits is OK to be displayed.

  • JolySiraJolySira Member Posts: 16 ✭✭

    very useful discussion here. learnt alot of things that I didnt know before. thanks for everyone participated here!

  • zeeshanaayan07zeeshanaayan07 Member Posts: 15 ✭✭

    This rule is for all country or the especial country.?

  • MelisaMelisa Community Manager Administrator Posts: 1,711 ✭✭✭✭✭✭✭

    This is a general rule about card usage- however, what is important to remember is to never give out your card information so your cards are not compromized by third parties.

    Stay safe! :thumbsu:

    Melisa

    Payoneer Director of Community 

     

This discussion has been closed.