verification address declined !



i have account in and i have made some oder


but i have received an email from that inform me that was placed hold on my 


because my card issuer "payonner card i have used" has declined verfication request of my address citing legal and privacy  reasons


and ask me to autorize my card issuer to accommodate verification request or i must send him


- A copy of my bank statement for the payement card used including billing address 

- The last two digits of the payment card 



Sow what i do ?


because if can't made the verfication i can't order or buy from


Sow help me to fix this


  • Nissim
    Nissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    You can contact our customer support department and they will provide you with a signed card statement confirming your address. 


    I suggest telephone or live chat for immediate assistance.


    Also make sure that the billing address you provided on Amazon matches exactly your Payoneer card billing address.