Support + Chargeback + Payments
A three in one questionHello Guys,
first of all, thank you for the service and the chance to share the information about our experiences. As much as I hate to moan and groan, I still need to say what I have to say/and ask.
1.(This would be rather posted under suggestions, but still...) The standard response time is 2 business days. Now, from one hand I understand you are getting hundreds (if not thousands) of emails daily, but from the other hand I would like the response time to get down to something more reasonable - say, 1 day. Then, does not receiving a confirmaion message from your support email mean that the initial email has not been received and I need to send it again?
2. By an unfortunate coincidence, the bank has charged my twice (money withdrawal was marked twice). As a result, the balance on account went negative. Can you explain how is it possible that a debit card can go negative? All the incoming money will be now 'trapped' by that negative balance. That is really a pain. I have filed the documents for a dispute, I am aware that it has been sent to the respective (payment?) department, yet I have received no informaiton on whether the dispute has been started. In this 'information vacuum' I am requesting help, hope you will be able to assist. Ideally, I would like to be getting updated on every status change. Is this possible?
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