pre-auth hold release?

GhettoBoy
GhettoBoy Member Posts: 13 ✭✭

The hotel I stayed in a couple of weeks ago, hasn't released the hold on my card.

I've read in this forum that the NORMAL hold time is 7 days. Even considering work-days, right now it's due.

Is there a way to at least know for how long it's the hold?? Should I talk to the hotel?

Comments

  • Romi
    Romi Community Manager Member Posts: 2,542 ✭✭✭

    Hi,

     

    In case of a hotel transaction, the hold may take up to 30 business days to be released.

     

    You can either wait until it is released, or contact customer support about this: http://www.payoneer.com/contactus.aspx

    Romi

    Community Manager at Payoneer


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  • GhettoBoy
    GhettoBoy Member Posts: 13 ✭✭

    Thanks.

    Is that a regular hold time for hotels in particular or what's the categorization to make here? (just to be aware for future transactions)

  • Romi
    Romi Community Manager Member Posts: 2,542 ✭✭✭
    edited August 2013

    Yes - hotels, restaurants and car rentals all have the pre-authorization process that takes up to 30 business days

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter