Stuck at the first screen.

FrozenGod
FrozenGod Member Posts: 3
edited July 2013 in Payoneer Mobile App

Hey, I'm using an iPhone 5 [iOs 6.1.4] and I've tried every possible thing including a phone restart and app re-install and nothing helps.
I'm really dissapointed as if you make an app you should at least release a working version.

I just see the opening screen with Payoneer logo and nothing happens (it is like this for the last 5 minutes).

Comments

  • billscube2
    billscube2 Member Posts: 5

    I have the same issue

  • Nissim
    Nissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    Thanks for reporting @FrozenGod and @billscube2. May I ask, is your device connected to a cellular network on or WiFi only?

  • FrozenGod
    FrozenGod Member Posts: 3

    Tried with both.

  • friend69
    friend69 Member Posts: 1

    Same here, IPhone4s 64Gb  IOS 6.1.3 in Canada on Rogers and have tried both Wi-Fi and 3G , just stops at opening screen.

  • Romi
    Romi Community Manager Member Posts: 2,542 ✭✭✭

    We know of this bug and are working to fix it! Thank you for the reports.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • billscube2
    billscube2 Member Posts: 5

    Nissim   I tried both wifi and 4G.  Just hangs at banner.

  • billscube2
    billscube2 Member Posts: 5

    Romi

     

    Do you have an ETA on a fix for this bug.  Would really like to use this app!!

     

    Thanks

    Bill

  • Nissim
    Nissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    Hi Bill,

     

    We will be releasing an update to the app with a fix for this bug. I don't have an exact ETA however I will be sure to update this post (and our blog/social media channels) as soon as we do.

  • tomasdev
    tomasdev Member Posts: 1
    It's been more than 3 months without a release. Guys come on this one is a blocker.
  • Nissim
    Nissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    We agree, and are working hard to have an update available as soon as possible.

  • billscube2
    billscube2 Member Posts: 5

    Nissim   Seriously have to question your commitment to this app and those of us that want to use it.  This issue was reported on day one of the current release almost 3 months ago.

     

    Really dissapointing

  • Nissim
    Nissim Head of Community Administrator Posts: 3,604 ✭✭✭✭✭✭✭

    I do apologize for the inconvenience, @billscube2, and agree with you. We are working to resolve these issues with the app, and consider it as a high priority.

  • Goaman
    Goaman Member Posts: 1

    Hi, iPhone 5s ver. 7.0.4, the app is not working. It stops on the first screen, and it's recently. Tried from wifi and 3g connections. Country: Serbia.

  • Romi
    Romi Community Manager Member Posts: 2,542 ✭✭✭

    Thank you - am passing this on!

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • dnarandzic
    dnarandzic Member Posts: 5

    iPhone 4, OS version 6.1.3, error message after login: 'Login failed'. Croatia.