Transaction dispute
mbmcobra
Posts: 24Member ✭✭
Hi,
I can't fill Web form because always get the error!!
I noticed two transactions from my credit card that i did't approved.
1.Transaction Number: 63346489
2.Transaction Number: 65491694
Please let me know where where going this transaction since I am concerned about the security of my credit funds.
Best Regards,
mbmcobra
2
Comments
Contact payoneer support...
LOL!!!
I see that one of them is from a month ago and the second one from August 10th. Please contact us immediately - preferably by phone. If the email form isn't working for you please clear your cookies and cache and try again - there is no problem with the form. Also try from a different browser.
Romi
Community Manager at Payoneer
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NO, Web form not working. I tried with several browsers and more computers. Always receive the same error. Also, I'm not Able to call the phone. Please advice?
Best regards
mbmcobra
I don't understand the problem - the form seems to be working fine. You have to choose a partner (you can also choose other) and you have to pick your country. These are required fields.
Please try calling again:
1-646-658-3695 x2 (9:00am-6:00pm EST Mon-Fri)Romi
Community Manager at Payoneer
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The fields are empty, I can't choose.
I can't call the phone!!!!
Could you please tell me what browser you're using? Also, please attach a full screenshot so we can see the full URL and have this looked into.
Please contact customer support directly at: [email protected]
Thank you
Romi
Community Manager at Payoneer
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I have already contacted but no response!
Please note it may take up to 4 business days for customer support to reply.
Please send us the screenshots of the error you got - we want to see if we can fix it.
Romi
Community Manager at Payoneer
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There is screenshot before and after submit:
Before:
http://pravnakuca.com/cobra/screen-1.png
After
.
http://pravnakuca.com/cobra/screen%20after%20submit.png
I used: Mozilla Firefox, Chrome and IE. Same things in all browser.
I thought that in the first place you cannot choose a program or country. we'll look into it.
I also think I've seen your claim about the transactions you didn't approve. It has reached customer support.
Romi
Community Manager at Payoneer
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So, what can i do now?
You need to wait until customer support replies to your email. It can take up to 4 business days. If you wish - you can try using our live chat tomorrow 9AM-6PM EST.
Romi
Community Manager at Payoneer
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Ok, thank for your great support.
Best regards,
mbmcobra