Transaction dispute

mbmcobrambmcobra Posts: 24Member ✭✭
edited August 2013 in Ask The Community

Hi,

 

I can't fill Web form because always get the error!!

 

I noticed two transactions from my credit card that i did't approved.

1.Transaction Number: 63346489


2.Transaction Number: 65491694


Please let me know where  where going this transaction since I am concerned about the security of my credit funds.

Best Regards,
mbmcobra

Comments

  • netaluvnetaluv Posts: 4Member

    Contact payoneer support...

  • mbmcobrambmcobra Posts: 24Member ✭✭
    netaluv wrote on August 18 2013, 11:17 AM: »

    Contact payoneer support...

    LOL!!!

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    I see that one of them is from a month ago and the second one from August 10th. Please contact us immediately - preferably by phone. If the email form isn't working for you please clear your cookies and cache and try again - there is no problem with the form. Also try from a different browser.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • mbmcobrambmcobra Posts: 24Member ✭✭

    NO, Web form not working. I tried with several browsers and more computers. Always receive the same error. Also, I'm not Able to call the phone. Please advice?

     

    Best regards

    mbmcobrascreen.png

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    I don't understand the problem - the form seems to be working fine. You have to choose a partner (you can also choose other) and you have to pick your country. These are required fields.


    Please try calling again:

    1-­646-­658-­3695 x2 (9:00am-6:00pm EST Mon-Fri)

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • mbmcobrambmcobra Posts: 24Member ✭✭

    The fields are empty, I can't choose.

     

    I can't call the phone!!!!

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Could you please tell me what browser you're using? Also, please attach a full screenshot so we can see the full URL and have this looked into.

     

    Please contact customer support directly at: [email protected]

     

    Thank you

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • mbmcobrambmcobra Posts: 24Member ✭✭
    to:  Payoneer Customer Support <[email protected]> date:  Sun, Aug 18, 2013 at 10:46 AM

     

    I have already contacted but no response!

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Please note it may take up to 4 business days for customer support to reply.

     

    Please send us the screenshots of the error you got - we want to see if we can fix it.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • mbmcobrambmcobra Posts: 24Member ✭✭

    There is screenshot before and after submit:

     

    Before:

    http://pravnakuca.com/cobra/screen-1.png

     

    After

    .

    http://pravnakuca.com/cobra/screen%20after%20submit.png

     

    I used: Mozilla Firefox, Chrome and IE. Same things in all browser.

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭
    edited August 2013

    I thought that in the first place you cannot choose a program or country. we'll look into it.

    I also think I've seen your claim about the transactions you didn't approve. It has reached customer support.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • mbmcobrambmcobra Posts: 24Member ✭✭

    So, what can i do now?

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    You need to wait until customer support replies to your email. It can take up to 4 business days. If you wish - you can try using our live chat tomorrow 9AM-6PM EST.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • mbmcobrambmcobra Posts: 24Member ✭✭

    Ok, thank for your great support.

     

    Best regards,

     

    mbmcobra

  • DanielFragaBRDanielFragaBR Posts: 1Member
    What's the link of the web dispute form? I don't have a printer, so I cannot print the form Payoneer request to be filled.
Sign In or Register to comment.