Odesk issue with payoneer

Comments

• Romi Community Manager Posts: 2,706Member ✭✭✭

  September 2013

  What fields are highlighted when it says incorrect details? Where's the error?

  Romi

  Community Manager at Payoneer

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• behzod Posts: 4Member

  September 2013

  Well, it doesn't highlight any field. The only problem can be my date of birth. All the other information is entered correctly.

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• Romi Community Manager Posts: 2,706Member ✭✭✭

  September 2013

  Please note that if you're under 18 you cannot apply for the card.

  Romi

  Community Manager at Payoneer

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• behzod Posts: 4Member

  September 2013

   Sorry, I think you misunderstood me. I already have Payoneer Mastercard. All I want is to add payoneer to Odesk.

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• Romi Community Manager Posts: 2,706Member ✭✭✭

  September 2013

  Ok,

  In this case you need to apply for the Payoneer card through your oDesk account - as if you're applying for the card again.

  You choose Payoneer as the payout method but use a different email than the one you're already using on Payoneer (must be an active email account) - then we receive the application and can start the process of merging the accounts.

  Romi

  Community Manager at Payoneer

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• behzod Posts: 4Member

  September 2013

  I don't need to apply again for payoneer card. I currently hold one. Why I can't connect my payoneer card to odesk?

  I click on "Already have a Payoneer account?", enter details and continue. But it always shows "Incorrect details". I don't even know what's the problem.

  Can you help me on this? 

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• Rita Community Manager Posts: 2,600Administrator ✭✭✭✭✭✭✭

  September 2013

  Hi Behzod, we can't assist you here with this issue. Please contact our customer support department directly and provide the screenshot shows "Incorrect details" so that they can check your account details and assist you further.

  Rita
  Payoneer Community Manager
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