Password retrieval problem



I forgot my password and can't retrieve it as it ask for my username & birthday and when i am entering my email & my real birthday it says wrong details. I have already received my card via post and really don't know how to resolve this problem.

Kindly assist me, i have the card, my email is correct but by mistake i entered my birthday wrong which is not letting me reset my password.

Is there any other way to reset password via call or etc???


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