Atm Took My Cash
money is wathdrawn from my card but the atm never gave me the moneyHi, help please!!
today we went to a atm and tryed to withdraw 550 euro's.
the machine kept saying take card out after it already gave my card back. you hear it was counting money but the screen kept on TAKE CARD OUT. this was for maybe 30 seconds or a minute.
then the atm sayed error and the screen went back to put in ur card. i tryed it again and this time the machine sayed i was only ably to withdra an amount of 540 or 560 euro's.
this time we tryed 540 euro's. now the machine sayed you wont be able to withdraw money from this card. So the 1e thing i though was oops what iff it did took my money and now there is not enough balance anymore.
so ive checked a last time and tryed 50 euro's and that worked perfectly fine.
now when i check my online ballance i see that the 550 euros is withdrawn from my acount.
ive phoned the bank from that ATM and they say i need to be with mastercard. or the bank what provided me the card.
HELP PLZ. ive tryed callin customer support but i couldnt get a hold, ive sended a email but that takes 4 bussnis days.
It was almost all my money on that card and we really need it.
What must we do ??
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