Private load not working.

sajid77sajid77 Member Posts: 26 ✭✭
edited January 2014 in Ask The Community

My client was transferring funds to my card through private loads and that worked for many transactions. But today he said he is getting message this card does not support private loads. Please help me as in the past this was working but now all the sudden this happened. 


My username is [email protected]


  • sajid77sajid77 Member Posts: 26 ✭✭

    When my client tried US payment service he got this message "Bank statement ZIP code required". Please help me as for me both US payment service and private loads not working though my client successfully made transaction through both options but now all the sudden this happened.

  • sajid77sajid77 Member Posts: 26 ✭✭

    Where to get Bank statement ZIP code? As I can not see this in US Payment service page.

  • RomiRomi Community Manager Member Posts: 2,692 ✭✭✭

    Please note that you must be actively receiving payments from partners/USPS in order to have private loading enabled. Perhaps you failed to reach the required threshold to enable the service.


    Your client cannot pay you using the US bank details - the USPS is only to receive payments from US companies.


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