Problem paying online with my card

AlexandraB
AlexandraB Member Posts: 5
in Ask The Community

Hi!

I ordered something on a website http://www.vanmildert.com/ (UK site) and they could not deliver my products because the transaction was refused by my Bank. That`s what they say. The transaction was in pending for 2 days and now it`s ok. They said they will send me my money back but i don`t think they can considering it`s a payoneer card. What can i do? They told me to wait for 3 working days but i don`t see how they can send me my money back. How will i get my money back? Will they be able to send them?

 

Thank you so much for reading and i hope i`ll get an answer fast.

 

Comments

  • Romi
    Romi Community Manager Member Posts: 2,542 ✭✭✭

    If you used your card on a site that accepts prepaid debit MasterCard there shouldn't be a problem with the transaction. If the company couldn't accept the payment, it will go into pre-authorization status and the funds will be released one the merchant (vanmildert) releases them.

    Romi

    Community Manager at Payoneer

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