Change password doesn't work

val
val Member Posts: 11
in Ask The Community

Hello,

 

I'm trying to change my payoneer password. I go to Account Information page, enter username, old password, new password (2 times), hit submit button and get 404 error like this:

 

Comments

  • Romi
    Romi Community Manager Member Posts: 2,542 ✭✭✭

    Hi val,

     

    I'm sorry to hear about this not working for you.

    The fastest way to resolve this and see what the problem is, is by contacting our support department via live chat - they will assist in real time.

    Please find the live chat here: https://www.payoneer.com/contactus.aspx

    Romi

    Community Manager at Payoneer

    Find us on Facebook & Twitter

  • val
    val Member Posts: 11

    Just in case somebody gets the same problem - I'd like to save their time:

    When you enter new payoneer password (when changing it or restoring it) and your new password occassionally contains '<' character (maybe true for '>') as well, the system doesn't handle it the proper way.

     

    Instead of showing error "The password you have chosen is not valid." it will give you 404 page.

    This is unexpected and really confusing.

    Just try to change password to something like 123<abc to see what I'm talking about.
  • Romi
    Romi Community Manager Member Posts: 2,542 ✭✭✭

    Hi val,

     

    Thank you for the feedback and letting us know! I will pass this on to the relevant team and make sure it's fixed ASAP.

    Sorry for any confusion.

    Romi

    Community Manager at Payoneer

    Find us on Facebook & Twitter

  • crescent
    crescent Member Posts: 2 ✭
    Please, I am having the same problem and your system says "Enter a Valid Password"
    and then when I try to click the button it does not respond.

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