Claiming a payment back

TonyG
TonyG Member Posts: 3 ✭
in Ask The Community

I have been playing a game of Facebook called war commander I have spent money on upgrades and repairs lately the game has beecome unplayable due largely to Kixeye (the developers) allowing a mass of cheats to play the game making the items I paid unuseable I have deleted the app as I can no longer play the game.

Is it possible to claim some or all of the money I paid to kixeye as they have not provided the service I paid for. If this is possible how would I go about ti?

 

Thank you

 

Tony

Comments

  • Romi
    Romi Community Manager Member Posts: 2,542 ✭✭✭

    Hi Tony,

     

    Sorry to hear about this.

    I cannot assist with this on the forum, but you can try to file a dispute against the company/developers. I suggest to contact them first regarding this.

    In any case, to file a dispute you'll need to contact our support department: http://www.payoneer.com/contactus.aspx

    Romi

    Community Manager at Payoneer

    Find us on Facebook & Twitter

  • TonyG
    TonyG Member Posts: 3 ✭

    Thank you Romi I will contact customer support

     
  • TonyG
    TonyG Member Posts: 3 ✭

    wow unbelievable I contact customer service about this and instead of taking me serious they block my card wow really great service

  • Romi
    Romi Community Manager Member Posts: 2,542 ✭✭✭

    I'm sorry to hear about this. Could you please PM me with your email address on Payoneer so I can look into this?

    Romi

    Community Manager at Payoneer

    Find us on Facebook & Twitter

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