Patreon not accepting my Payoneer account

MirceaKitsune
MirceaKitsune Member Posts: 7 ✭
in Ask The Community
Hello there. I have a problem, which I can't find any solution or information on; I tried setting my Payoneer account as a payment method on Patreon, under Payment Settings -> How I get paid -> Global Direct Deposit via Payoneer. But when I specify my Payoneer email and password, I get this error:

"Patreon does not support the payment method for your current Payoneer account. Please submit a new application, using an alternate e-mail address."

This is a typical dismissive message, which doesn't say anything of use. What's wrong with my Payoneer settings, and how can this be fixed please? I already asked around the Patreon communities, but didn't get any clear answers. A main reason why I got Payoneer was to use it with Patreon, so I hope this can be solved.

Comments

  • Nissim
    Nissim Administrator Posts: 3,602 ✭✭✭✭✭✭✭
    Without access to your account details I am unfortunately not be able to assist. To resolve this issue, I suggest contacting our customer support department directly so they can check your account and assist you further: https://payoneer.custhelp.com/
  • MirceaKitsune
    MirceaKitsune Member Posts: 7 ✭
    edited January 2015
    Thank you for your reply. I emailed Patreon staff about this issue as well, but haven't received a reply for some time.

    Until the issue is known with certainty however, I'm curious if anyone knows the possible causes, and at least suspects what it might be. Surely someone else who has both Payoneer and Patreon might have seen this message, although google searches didn't help me so far.

    Perhaps Patreon requires my Payoneer account to have an "US Payment Service"? I did not opt for one yet, and would like to know for sure if it's a possible cause before doing so.
  • DanielVilchez
    DanielVilchez Member Posts: 1 ✭
    @MirceaKitsune Did you solve this problem? I'm having the same issue
  • MirceaKitsune
    MirceaKitsune Member Posts: 7 ✭
    edited March 2015
    > @DanielVilchez said:
    > MirceaKitsune Did you solve this problem? I'm having the same issue

    Hello. Unfortunately no. I don't know the reason yet, and neither google nor people seem to have more info.

    I suspect it might be related to me not having an "US Payment Service" set up. But I would like to know with certainty if this is indeed what it's about, before deciding to opt in for one. Is this service necessary for Payoneer to work with Patreon, or does it work without it for other people?
  • MirceaKitsune
    MirceaKitsune Member Posts: 7 ✭
    Just thought to let everyone know the problem was solved. I don't know who and what happened, but a few weeks ago I input my Payoneer account into Patreon's payment settings once again, and this time it was successfully linked. I haven't done any transfers yet to confirm that it works, but I hope that from here on there will not be any more problems.

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