Your account has been closed for undisclosed reasons. Happen after submission NIC for verification.

myfanmyfan Posts: 2Member
Hello!
I am facing a problem, some one help me to resolve this.

I was registered on Payoneer. I think 2 years ago.
I got busy and leave this, my account blocked.

Now this April I tried to login but failed.
LIve chat Representative ask me my scanned NIC for verification and activation of account.

I submitted my Scanned NIC and wait for 2 days.

Last day! I received email form them and I give response. Read this Email.
-----------

1st Email from Payoneer:

Thank you for sending us the required documents.

Unfortunately, the document is not clear. Please send us the document in better quality as soon as possible.

You can scan your documents (we prefer a jpeg file) and attach it to your reply to this e-mail.


Furthermore, Payoneer's Account Approval Department will gladly ship your card to the address you provided (we will keep it for the shipping address), but our policy is to have a home address on record (for the billing address).

Please provide your best description to your home (e.g. name of village or estate, street names, or landmarks) within the below format:

Street Address Line 1 (limit to 30 characters):

Street Address Line 2 (limit to 30 characters):

City/State:

Country:

Zip/Postal Code:

Need more help? Please reply to this message, contact us using our Payoneer Contact Form , and/or chat live with us Sunday-Friday, 9:00 AM - 6:00 PM (EST).
-----------

My Response:

Reference Number: 150409-007018
I am sending my NIC copy again with more clear result as I can. Kindly check and activate my account.
Thanks for your kind help.

On Sat, Apr 11, 2015 at 11:27 AM, Payoneer Customer Support
-----------

Another Email from Payoneer next day:

Your account has been closed for undisclosed reasons.

Unfortunately, we will not be able to provide you with our services at this point

Sincerely,
George
Customer Service

Date Created: 04/09/2015 03:17 PM
Date Last Updated: 04/12/2015 11:18 AM
---------------

My final email was:

Reference Number: 150409-007018
Hello! I hope you are doing well.
Let me know the reason that why I am not able to use Payoneer services.

--->>> What is meant by undisclosed reason? I think should be any reason for this.
--->>> Is there any serious issue about my identity or IP address?
--->>> Let me fix this according to your policy.


Thanks for your kind help.
ZOHAIB
--------------------------------------------------------------------------------------------------------------------------------------

Now I want to know that what should I do to get Payoneer card at home.
Thanks for your help.

Comments

  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭

    I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

  • ShehroseShabbirShehroseShabbir Posts: 84Member ✭✭
    myfan said:
    Hello!
    I am facing a problem, some one help me to resolve this.

    I was registered on Payoneer. I think 2 years ago.
    I got busy and leave this, my account blocked.

    Now this April I tried to login but failed.
    LIve chat Representative ask me my scanned NIC for verification and activation of account.

    I submitted my Scanned NIC and wait for 2 days.

    Last day! I received email form them and I give response. Read this Email.
    -----------

    1st Email from Payoneer:

    Thank you for sending us the required documents.

    Unfortunately, the document is not clear. Please send us the document in better quality as soon as possible.

    You can scan your documents (we prefer a jpeg file) and attach it to your reply to this e-mail.


    Furthermore, Payoneer's Account Approval Department will gladly ship your card to the address you provided (we will keep it for the shipping address), but our policy is to have a home address on record (for the billing address).

    Please provide your best description to your home (e.g. name of village or estate, street names, or landmarks) within the below format:

    Street Address Line 1 (limit to 30 characters):

    Street Address Line 2 (limit to 30 characters):

    City/State:

    Country:

    Zip/Postal Code:

    Need more help? Please reply to this message, contact us using our Payoneer Contact Form , and/or chat live with us Sunday-Friday, 9:00 AM - 6:00 PM (EST).
    -----------

    My Response:

    Reference Number: 150409-007018
    I am sending my NIC copy again with more clear result as I can. Kindly check and activate my account.
    Thanks for your kind help.

    On Sat, Apr 11, 2015 at 11:27 AM, Payoneer Customer Support
    -----------

    Another Email from Payoneer next day:

    Your account has been closed for undisclosed reasons.

    Unfortunately, we will not be able to provide you with our services at this point

    Sincerely,
    George
    Customer Service

    Date Created: 04/09/2015 03:17 PM
    Date Last Updated: 04/12/2015 11:18 AM
    ---------------

    My final email was:

    Reference Number: 150409-007018
    Hello! I hope you are doing well.
    Let me know the reason that why I am not able to use Payoneer services.

    --->>> What is meant by undisclosed reason? I think should be any reason for this.
    --->>> Is there any serious issue about my identity or IP address?
    --->>> Let me fix this according to your policy.


    Thanks for your kind help.
    ZOHAIB
    --------------------------------------------------------------------------------------------------------------------------------------

    Now I want to know that what should I do to get Payoneer card at home.
    Thanks for your help.
    Is your CNIC is in URDU or English ?


  • ShehroseShabbirShehroseShabbir Posts: 84Member ✭✭
    myfan said:
    My CNIC is in URDU and they said that they also accept national language NIC copy.
    IT would be better if you submit your nic in English or some identity which is in english to verify it.
    my brother account got blocked for the same reason and he is no longer able to make a new payoneer account, they just block his application. :( sadly.
  • dilawerdilawer Posts: 4Member
    I provided my NIC in Urdu and it worked out well.
  • kashifmkashifm Posts: 18Member ✭✭
    Make sure you scan it with a scanner and not just take a photo with your phone or digital camera.

    Scan both sides and re-send. Hopefully you will get accepted this time.

    This is a simple case of Payoneer unable to accept low quality verifying material.
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