Urgent assistance needed

I have been with payoneer for a while now and I have always received my loads from fiverr without any issues. I need to know what is going on with my last request to load funds. I received my notification from fiverr that the money was sent to payoneer as usual, but then after waiting 2 hours to receuve my payment for the "immediate" load, it never came. Please check ticket 150425-004117 and let me know what is going on because this was not a small sum of money and I needed that money loaded to my card today.

I can honestly say I have never experience such a delay until today, but I need some assitance ASAP. I cannot wait 3 business days for something I'm supposed to get in 2 hours.