Payoneer Card Application Has Been Declined‏

It says my Payoneer card application has been declined.

It says - "Thank you for your application for a Payoneer account.
Unfortunately, we are unable to issue Payoneer accounts for applicants under 18 years of age.
If you believe this to be an error, please send us a copy of your government-issued photo ID, such as a national ID card, passport, or driver’s license. Please scan/photograph your document and attach the file to your reply."

So i have sent payoneer team my national ID. Still got no response from the Payoneer team.
Please help :(.