Payment Waiting for Approval

egycaregycar Posts: 7Member

Hello,
i've a payment for approval ,since 4 Dec 2013 till now.

this is the payment details:

Payment ID: 8665466 Payment Date (EST.): 12/04/2013 08:23

Payment Status:Payment waiting for approval 
Amount to Load: $330.00 (applicable fees will apply) 
Loader details: Payoneer Direct Deposit Payroll

This is my second payment, the first was received and loaded without this delay.

Thank you 

«1

Comments

  • su466120534su466120534 Posts: 0Member

    Hi,
    Here is the detail:

    Payment ID:
     7188253 
    Payment Date (EST.): 07/01/2013 16:59

    Payment Status:Payment waiting for approvalICO-Pending.png
     

    Can I know when i can get the money, I urgently need it.
    BTY,  Every time Amazon transfer money to me , they use a different bank account.  Does it always need approval for money from Amazon ?

    Thanks in advance .
    Awaiting for a reply.

     

  • RitaRita Community Manager Posts: 2,600Administrator ✭✭✭✭✭✭✭
    Please be patient while our payment approvals department reviews your transfer, and I assure you that they will get back to you shortly.
  • merlinmerlin Posts: 3Member

    Hello

    For years the system as been pretty much clockwork. Deposits would land into Payoneer in the afternoon and very soon after would be posted. Almost always in 10 or 20 minutes actually. Now the deposits still show up in the afternoon but they sit “waiting for approval” for 10-12 hours.

     

    What has changed? This causes some concerns as it essentially adds a business day to deposits. Again, for years it was pretty much always the same time frame give or take an hour or so. But 10-12 hours to complete a deposit after it's been posted to Payoneer is a big change. Why the long delay in approving deposits now?

     

    Thank you!

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Hi,

    every deposit is reviewed individually and sometimes it takes a big longer to approve some payments. Also, there are more and more payments coming in all the time, so the mass is bigger, thus the reviewing takes a bit longer.

     

    If there are no issues with your payments it shouldn't take long at all. We usually ask to allow 1-2 business days for payments to be processed. But, as I said, time vary and can be shorter/longer, depending on the payment.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • friendfinalfriendfinal Posts: 1Member

    i'm also facing same issue . my payment also not approval yet ...i've transfered 320$ from paypay to payoneer mastercard via US payment service but still payment not approval i filled up the question by the requirement for payment.????

     

    next i think i don't need that service it takes to much time 

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Hi - this payment is under review with the relevant department.

    They will contact you for further information within the next 1-2 business days. Thank you for your patience

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • egycaregycar Posts: 7Member

    Thank you for your quick response, but i think you need to accelerate your reviewing steps, 5 days and going up with no any response or notification is very bad.

    I have submitted a ticket number: LTK12153010271353X, but no one responded to clarify this situation. :(

    Thank you. 

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Hi,

    I'm sorry for the time it's taking. The payment is under review and you should receive an update within 1-2 business days.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • egycaregycar Posts: 7Member

    thank you, the payments are loaded now, after i sent the requested documents to the support, but i did not get any response from them about the verification of  USPS .

    Should they will respond, or i will see something like verified on my account?

    Thank you 

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    You can just continue receiving payments through USPS and should we need more information the relevant department will contact you.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • Mohamed El HassaniMohamed El Hassani Posts: 3Member
    edited January 2014

    Hello ,

     

    I withdrawld some amounts from Paypal to Payoneer at 30 Dec & 31 Dec & at the 3th Jan wich I still haven't received yet

    Is  it normal ?

     

    It mean in Paypal I see that the transfers has been successfully transferred but on my account on Payoneer I didn't see any new payment .

     

    Im still using the old bank account

     

     

     

    Thank you

    Regards

    Mohamed

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Hi Mohamed - I see that this is currently under review and we're looking into this. You should be updated via email in 1-2 business days.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • Hi Romi

     

    I see now that all payments are for Pending Approval , I'm happy that I received them finally

    But when  do the Payments will be approved ? as I never had any approval issue befor all payments was approved automaticly since 2011

     

     

    Thank you

    Regards

    Mohamed

  • RomiRomi Community Manager Posts: 2,706Member ✭✭✭

    Reviewing payments is a process and may take a few days - depending on what we need or any further information we ask for.

    Romi

    Community Manager at Payoneer


    Find us on Facebook & Twitter

  • panganibanjane24panganibanjane24 Posts: 1Member
    Hello Romi, I have same issue, I received payment but still not loaded, although it was already passed by the approval department...

    Payment ID: 14075292

    Please help me

    Thanks
  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭
    Please note that as Romi said, it might take a few days for the payment to be processed and go through. 
  • ivolaivola Posts: 3Member
    Hello. I have same issue too. Will be waiting to see as it is my first time receiving funds on Payoneer. Thank you for your support.
  • ivolaivola Posts: 3Member
    Hello Romi,
    Please help as I have withdrawn an amount from Skrill to Payoneer on January 24th and it is not yet loaded in my account. Is it normal ?

    Please help. Help.

    thank you.
  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭
    I would suggest you try to contact support for assistance: http://paynr.co/1zso8ww
  • Th3MahmoudTh3Mahmoud Posts: 1Member
    Hello :)
    I have 2 payments | 14664764 - 14685957 | still waiting for approval , please review this payments and tell me if you need any thing :) , this is the first time happens , i received a lot of payments with high and low balance , from paypal , us Payment Service and from another card , please load it or tell me what you need ^_^
    thanks :D
  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭

    THi, unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

  • HassanR16HassanR16 Posts: 1Member
    Hello!

    yesterday Goolge Sent me a payment on my "USPS" and in payoneer account it shows this payment is waiting for approval, please tel me how much time you will take to approve this payment and do i need to send any documents for approval. This is my first payment and this is my Payment ID: 14731553

    Please approve this payment asap...

    waiting for your reply,

    Thanks!
  • HassanR16HassanR16 Posts: 1Member
    Oh! Yes, payment is approved now and successfully loaded into my payoneer account. Great Services Provided by Payoneer.

    Thanks! Payoneer.
  • shockrshockr Posts: 4Member
    I just received my first payment from Flippa using the US Payment Service, but the transaction has the status, "Payment waiting for approval." How long is it going to take to approve the transaction as I need to make use of my funds.

    Thanks.
  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭
    edited April 2015
    Hi Sockr, it should take a few business days to process (especially when payment is sent before weekends/bank holidays). 
  • maiconguiramaiconguira Posts: 1Member
    Hello,

    Recently I received 4 payments on the same day from paypal. Due to limitation that paypal has, I had to sent to my payoneer account 4 payments : 3 of 500USD and another of 110USD.
    Then the payments are showing on my payoneer account, but just 1 of 500USD is already on my card, the others are still waiting approval.
    How come? I was chatting with a support representative from payoneer and she asked me my paypal account screenshot to prove the day it was sent, and I did sent it.
    But now I'm having to wait to get my money which I only transfer due the fact I need it to buy my wife medicines and pay doctor due to health issues. Please payoneer, take a look into it, I so need this money.
    It is my first time using payoneer, I didn't expect that experience on having my money waiting for approval.
    Anyways, I'm waiting for your answer about it.

    May God bless you all,
    Maicon
  • maiconguiramaiconguira Posts: 1Member
    These are the payment IDs: 15402231 / 15402232 / 15402233
  • airingknightairingknight Posts: 3Member
    Hello,

    I have the same problem. Shows up on my payment history and has been in 'payment waiting for approval for 2 days' since 04/09/2015. I have been using this account since last year september twice a month with paypal without problems.

    Payment Id is 15397936.

    Someone please sort this out.
  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭

    I'm sorry for your unpleasant experience, however unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

  • airingknightairingknight Posts: 3Member
    Thanks sivan.

    On average, how long does it take to respond to messages from customer support?

    Left them a message and haven't heard back from them.
  • shockrshockr Posts: 4Member
    edited April 2015
    Hi,

    Thank you for your response. Is this going to be the case for every payment that is made into my account? I just received another payment from the same source and it's been waiting for approval for almost 24 hours now.
  • kscheckoutkscheckout Posts: 1Member
    Hi its been days now that im waiting approval for a payment. i really need that money to be approved today. 15779321
  • alabbassin1alabbassin1 Posts: 4Member
    I AM A NEW I WANT TO UDARTAND DI SYSTEM
  • ravenvoxravenvox Posts: 16Member ✭✭
    Well it's a question, and also to say that I'm a bit upset. I use payoneer since 3 years if not more, I find it a very reliable online bank and fitting perfectly my need, the support are awesome and always willing to help. thing is since few days when I connect to my account I see two payment waiting for approval, without previous notification or call or anything.... the payments are coming from 2 of the biggest US companies APPLE and AMAZON, so why my payment are blocked. This happen for the first time.

    What worries me the most, is that when I travel I relay on payoneer+cash, let's imagine this situation, I'm in hardly earned holidays  10 000km far from home, I've finished my cash but still have money coming the same day to my payoneer account, I go I check I find it waiting for approval!! what shall I do? Beg for foods and place to sleep the rest of my holidays? Thanks god i'm home, :smiley: even If this money had to be reinvested on some apps this slow my business but it's fine up to now as it's a small amount...
    BUT I would really love to know if this would happen often, because I plan a long travel and I have to know if I can relay on payoneer as always or no longer. Online support told me to wait few days, 3 days are gone so far...
    BTW Sending a notice or calling a week or so before blocking payment could be good.  PLEASE some clarifications :)



  • ravenvoxravenvox Posts: 16Member ✭✭
    A little update just in case somebody reads this, I've got my money loaded on my payoneer account this morning. Thanks guys you rocks as always!
  • hossain433hossain433 Posts: 0Member
    I applied for payoneer mastercard few days ago but still my application hasn't been reviewed yet
    I need it soon.My account reference number 11500071
    Please help me
  • hossain433hossain433 Posts: 0Member
    i applied for mastercard 6 days ago and still it hasn't been reviewed yet.How long will it take.I need it soon.
    Please help me
  • MarcoEMarcoE Posts: 1Member
    I Have the same problem!! What is going on?? Payment ID: 15889687 05/05/2015 11:21 please help!
  • ummalqueenummalqueen Posts: 1Member
    I have payoneer account and also have US paypal account. I try to link bank account with payoneer but there is message from paypal "Sorry, we are unable to process your request, please try later".

    I need help because my few payments are pending that i need to withdraw through payoneer.

    Thanks in advance
  • Richcraft88Richcraft88 Posts: 3Member
    My payment has been waiting approval for TWO DAYS now!!!, c'mon payoneer, just when I was starting to think your services are good. These lapses in your services are damaging my business. WHAT GIVES??!!!
  • Richcraft88Richcraft88 Posts: 3Member
    How long does it take?? It's going on to THREE DAYS!!! now that my payment is still waiting approval. Can payoneer not be be relied upon to provide proper services??
  • Richcraft88Richcraft88 Posts: 3Member
    Define "shortly". My payment has been waiting approval for THREE DAYS!! What is this??????????? Either accept or reject the payment but don't hold my money, you are destroying my business!!

    I think i'm done with payoneer
  • SivanSivan Posts: 642Administrator ✭✭✭✭✭✭✭

    Please see my previous response: unfortunately we cannot provide support regarding your personal accounts here on the forum. Any questions should be directed to our customer support department: http://www.payoneer.com/ContactUs.aspx

  • drewcolburndrewcolburn Posts: 5Member
    Hello there!

    I am willing to open this discussion because i want to know why is this happening. Until 1 month ago all payments received were loaded within 30 minutes. Now on all my payments i see this message Payment waiting for approval for days. I have two payments at the moment that are being waiting for approval and i really need the money. If the website that we sell/earn the money holds the money for 3 days, then when withdrawing from paypal they hold for another 3 to 5 days until money should hit the bank, then if you start to hold the money for another 3 days it will take us 2 weeks to get our money in hand. This is really frustrating because i cant work without having my money in hand first. I am really hoping that this will get fixed and payments will be loaded just like before.
    I am asking please to any of those administrators who have access to load funds please go ahead and approve my two payments because i really need the money as soon as possible.

    Thank you!
  • zdravkogenovzdravkogenov Posts: 9Member
    edited May 2015
    I feel your pain because I'm in almost the same position. We don't have access to Payoneer Payment Department, they are hidden behind nicknames and emails, and actually you can't contact them, only they can contact you by email.
    I'm also wondering what institution or US law gives to payoneer permissions to ask for strictly private clients information. Or maybe some things like payments you are under strict regulation, but about 3rd parties date you are allowed to collect....Why forcing me to give your information about my clients without their knowledge...something ILLEGAL in my country!
    Not to mention that we do business over internet, and 3-4 days delay or money somewhere between Payoneer and PayPal is just something scandalous.
    I am seriously planning to bring Payoneer to the European court and as far as I can see there is plenty of similar cases around the web.
    Let me ask you something Payoneer:
    if you give the right to your customers to hold your commissions and taxes for one week, how would you feel? And what about the financial damages it will cause to you?
    I really don't like PayPal holds, but Payoneer is even worse (just google for payoneer...)
  • drewcolburndrewcolburn Posts: 5Member
    Everything was fine until past month, since then this delay started occuring on payments.
    I tried to contact through live chat, they couldnt help, then i sent emails no responses.
    I dont really know what to do, i need the money urgently but i guess this isnt happening just to me. I was hoping that they will load the money today after more than 30 hours passed, but i guess not i started to loose hope.
    I just hope payoneer dont become like paypal!

    I beg you payoneer load my money today as i need it badly!
  • zdravkogenovzdravkogenov Posts: 9Member
    IMO Payoneer should be sued, especially their Payment department and Adel (for personal attacks against my family and lack of knowledge)!
    At least we should be noticed about changes in Payoneer US TOS and about their plans.
    I used to receive $600 from PP to Payoneer US in December 2014 and all was good.
    My father received many payments back in 2013-2014 and everything was good.
    On top of that they try to blame me, because they have adult company - Zmedianow as their official partner. But actually if you visit chaturbate.com you can see that they (Payoneer and Zmedianow) work together and you can link your Payoneer card to Zmedianow almost instant. On top of that Payoneer staff misunderstood the difference between US bank TOS and General/Mastercard payments TOS!
    I'm in contact with my lawyer he is preparing for me some documents now. Payoneer you ruined my business, you did to me a financial damage, and you also damaged my family budget! Now i don't have money to feed my wife and babe! You will pay for this Payoneer! Emails and logs here are official documents, i know what your staff is well hidden behind nicknames, but lets see what the court will says about this. I have my lawyer to summon every single person from Payoneer i talked to about my issue, and especially Adel!
    !!!Adel (Payoneer Payment Department) let's see how you will explain to the jury, that because of you my wife and our baby starve now!!! I'm looking forward to it!!!
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