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  • abdulhadi12789

    I recently sended a payment request to buyer. He payed me the money, but money is stucked in pending section from more then 8 hours. I contacted the CS, they told me that buyer need to verify his documents in order to get your funds in your account.

    First of all Payoneer should have asked this verification to buyer before accepting the money from buyer so I could have looked to other source. They accepted the money and now asking to verify after accepting all the money? LOL....Good way to scam Payoneer!!

    Now if there's anyway I can receive the funds or is it really necessary for the buyer to verify his documents? Because I rode all the blogs and and FAQ of Payoneer, they never mentioned that we can also demand for security documents and we'll keep your money until you verify the documents.

    May 10
    • Hannah_Payoneer
      As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Payoneer.

      Regarding the Credit Card Loading Service, please note that we require loaders to provide us with ID and credit card copies in order to prevent credit card fraud. Due to the sensitivity surrounding this issue, you may mask the middle six digits of the card as well as the CVV number.

      Please note that we strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.

      Payoneer's core obligations are to protect its clients' funds and prevent money laundering.

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