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Adam_Payoneer
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  • Hi @milan009, The $29.95 annual fee is not immediately charged from your account. The annaul fee applies once every 12 months and the charge date is based on when you initially activated the card.
  • Hi @danielheadbang, You should have received an email with instructions on how to access your existing balance and future payments by ordering a new prepaid card or by withdrawing it directly to your bank. Receiving and accessing payments through Payoneer as you have grown accustomed to has not changed nor do you require…
  • Your email address associated to your Payoneer forum user is connected to an existing Payoneer account. If you are unable to access that account, you will need to contact Payoneer Customer Care directly for assistance in resetting your online access.
  • Hi @yusufmulk, It is something we will most definitely look into. I know that WooCommerce has a large variety of payment withdrawal options, some of which can be used to direct the funds to Payoneer through mutual partnering companies or through the Global Payment Service. First and foremost, check in your WooCommerce…
  • The Payoneer prepaid card is designed to access any funds that was received to your Payoneer account directly. Do not attempt to give the card details to an entity to load the funds directly as Payoneer will reject the attempt. Please avoid doing this to avoid any complications with the Payoneer service.
  • Hi @oyeoye2, I am not sure exactly the issue you are experiencing. I suggest you read the emails you received from Payoneer and reply to it with the requested information in order to have the funds credited to your account, at which point you will be able to access your pay.
  • Hello @nourbalasa, * It sounds like you applied for a Payoneer account during a time where we only offered the prepaid card accounts. I recommend you contact Payoneer Customer Care and see if they can add the balance account to your existing one. * The $29.95 annual fee only applies for the prepaid card, meaning you can…
  • Hi @Amajdhussain, Is it possible that you have multiple emails that you are using? You are probably providing to Payoneer an email that is truly not associated to them. I recommend you contact Payoneer Customer Care once more and see which email is connected to your Payoneer account.
  • Good day, Even though your Payoneer online access it temporary blocked, you can still utilize the card and access the funds on the account balance.
  • HI @salmadalowar14, The ability to pay other Payoneer users depends on the level of activity you have with Payoneer. Payoneer as a core service on one hand is designed to first and foremost assist users in receiving payments from clients and companies world wide, whereas on the other is lets companies disburse payments to…
  • Hi @arif1614, You will need to receive a total of $100 in payments before being able to order the USD card. I also merged your question to this thread so you can view some of our previous answers.
  • Hi @Bikubhai, Such requests must be made by contacting Payoneer Customer Care directly.
  • Hi, Check with Booking.com their policies in regards to accepting prepaid cards as a payment option as I suspect this might be the reason they declined the transaction. Usually travel or vacation rental websites prefer to accept credit cards only as a trusted payment option, which can cause the type of inconvenience you…
  • Hi, It's a great question, although I usually come across this question for payments that have yet to be reflected in the account (meaning pre-pending status). If that is what you meant, it usually comes down to the time of day. Even before my time in Payoneer I found out for myself that my paycheck would not always be…
  • Your first $100, did you receive it from another Payoneer account holder or from an ewallet? If so, this would be the reason why. There are many different ways to receive payments that will count towards your eligibility for ordering the card, however payments received from the two sources mentioned above will not count…
  • Hi! If you are expecting to receive a payment from a company to your Payoneer account, I recommend you contact them to see when they plan to send the funds out. This is especially true for companies that have a direct payment method set up to your account. These companies usually have a fixed day of the week or month when…
  • Hi! The Global Payment Service is capable of receiving payments from the moment the service is set up. The verification for the details applies to both your line of service and the source of where the majority of your payments derive from. Providing information in advance helps verify the details quickly, however the…
  • Hi @rashidaz, Apart from India who can only withdraw funds to their local banks, all other supported countries that apply through Payoneer have the option to apply for the Payoneer prepaid card in order to be able to gain immediate access to your online payments. Before being able to either withdraw the funds to their bank…
  • Hi @gocka034, All new Payoneer accounts should receive the US, EUR and UK payment service details by default, meaning you should be able to receive payments to your EUR details via the SEPA transfer method at any time. As with every transfer, you will need to communicate with the sender of the funds or the online platform…
  • Hi @ericb, Funds drift automatically from the balance to the card every 12 hours as long as the currency and card balance are identical. Check to see what currency balance your card supports as I suspect you might have the USD card. If that is the case, you can order the Euro card from your account by viewing the Euro…
  • Hi @Zifry, Did the payments come from other Payoneer users? Did you receive the payment from an ewallet? While the majority of payments will count towards the prepaid card option being available, please note that receiving payments from other Payoneer users or from ewallets will not count towards this. To learn about the…
  • @svishal121 You can contact Payoneer Customer Care in order to obtain the required details in order to begin withdrawing your funds from Clickbank to Payoneer
  • @gfxdesigner The card itself is prepaid, so basically in order to purchase items with the card, you need to have funds loaded on it in advance. A transaction taking place with a card that has insufficient funds or no funds at all, will be declined.
  • Hi @svishal121, When you set up a Payoneer account, you receive collection bank account details that can be used to receive payments from companies such as Clickbank. Once the funds are received by the details provided, they are loaded to your Payoneer account, at which point the funds can be withdrawn to your bank. Make…
  • Hi @gfxdesigner, In order to utilize the funds on the account you first need to start receiving payments for your online services through Payoneer. Once the funds are credited to your account, you can withdraw it to your bank or utilize the card for local/online transactions. Upon the first payment received, you should be…
  • Hi @Ganzorig, I recommend you check with your local post office to see if they have the card as there is a chance it is there. There is no tracking number so locating the card may not be easy. In this case, I recommend you order a replacement card from your Payoneer account at no cost. Double check the address you entered…
  • Hi @MAQ, It sounds like your friend set up his Payoneer account directly through Fiverr, which means that having an active card is required when withdrawing funds to your bank or disbursing the funds to other freelancers you work with. If you don't require the card, you can set up your Payoneer account directly from the…
  • Hi @jahangir019, Paypal is considered an ewallet and receiving payments from them will not count towards the ability to order the prepaid MasterCard.
  • Hi @teguh_nanda, In most cases a blocked account can easily be reinstated. If there is an existing balance or funding source with said account, it should be accessible upon reinstatement of the account. It's unheard of for an account not being reinstated with an existing balance and even if it is possible, Payoneer support…
  • @czordusch If you are a freelancer or seller and you require the card for immediate access to your payments, we can make sure a card will be sent to you. However before you have the option to order the card and/or pay contractors or dropshippers through Payoneer, you need to start receiving your online payments to your…
  • Hello @Khalid16, Apart from the USD currency, Payoneer's also provides additional currency services for those who are engaged with additional markets. While the option to order the card is available for most users, it is not available right away. The option to order a Euro prepaid MasterCard or withdrawing the funds to…
  • Hi @apseisi, When you lose access to your online account, you also lose the ability to start a live chat. When this happens, you can call Payoneer Customer Care directly via their emergency line if the inquiry is extremely urgent. Otherwise, you can submit a support ticket via the contact page so the Payoneer team can…
  • Hi @Ganzorig, If your card did not arrive within the estimated arrival date, you can self-order a new card from your account at no additional cost. You can find instructions on how to do this via Payoneer's FAQ Page.
  • Hi @amandaloh, Contact Payoneer Customer Care to disabled the incorrect details and discuss the issue further with them.
  • Good day, As long as both Adsense accounts are under your name and not anyones elses, you should have no issues receiving payments from both accounts through Payoneer.
  • Hi @Josue797, Are you trying to add a bank account in the United States that you own? Please note that if you are a residing outside the United States, it is not possible to add a US bank account or vice versa for US residents adding foreign bank accounts. If you set up a Payoneer account to receive payments from US…
  • Hi @lindauka, In this case I ask that you contact Payoneer Customer Care directly so they may assist you with the application.
  • Hi @czordusch, Welcome to our forums. The option to order the card should appear once you select the relevant currency balance for which you wish to receive the card. If you do not see the option to order the card, you may be required to receive a payment in the relevant currency before the option to order the card is made…
  • Hi there, You can go through the website and "Reapply" with the same email, that should help you finalize the submission of your application. Otherwise, check your email for a message from Payoneer with a dedicated link that will assist you in completing your application.
  • Welcome to the forum Candice :)
  • Hi @manikp517, If your ordered card has not arrived, there is a good chance that either the card was lost in shipping or sent back to Payoneer by your local post office. Either there it's unfortunate when such delays occur. You should be able to order a replacement card at no cost from your online access. If you are unable…
  • Hi @Olansis43, Applying for a Payoneer MasterCard can be found after viewing the desired currency balance for which you wish to order the card. If you do not see the option to order the card for the specific currency, you may be required to receive a payment before the option appears. Ordering or activating the MasterCard…
  • Hi @infinitlee, The ticket system works fine. Please note that if after 7 days the team doesn't receive a response from you, it will be solved automatically. If your issue is still ongoing, make sure to reply to the email once more so a Payoneer Customer Care representative can receive your inquiry and address it.
  • Hi @iquetier, Did you order a card via expedited shipping or any other fees associated to the service? Money doesn't just disappear, and if your transaction history doesn't provide you with the information to why the funds were deducted, contact Payoneer Customer Care so they can review this together with you.
  • HI @faysal75794, If your first $100 was received from another Payoneer user or from an ewallet, the option to order the Payoneer MasterCard will not be available. To be able to order the card, you need to receive individual client payments through the Billing Service, receive payments from companies that pay through…
  • Hi @Rabeya, When receiving a payment, make sure you are viewing the correct currency/card balance. If you have trouble finding this, contact Payoneer Customer Care so they can assist you further.
  • Hi @MdAmirHossain, Newly added bank account details are usually approved within one business day. In some instances, Payoneer may require to verify the details you are trying to add. If you have not received an email from the Payoneer staff or if it has been over one business day, please contact Payoneer Customer Care for…
  • Hi @lindauka, Kosovo is a recognized and supported country by Payoneer. Are you writing the swift code with dashes " - "? One of the reasons users get the error message is because of the extra characters they try to include. You only need to answer the number/letters without any additional characters. If the problem…
  • Hi @shiru, This is part of the reason why Payoneer advises its users to only register a single Payoneer account as the issue you are describing is exactly the type of situation both the users and Payoneer try to avoid. I am not saying you did this intentionally or knowingly, but I can assure you that the Payoneer staff…
  • You need to Contact Payoneer Customer Care for assistance in resetting your PIN.
  • Good day @Yinkud While in some instances it is possible to enter a different name, this is something you should check first and foremost with the sender of the funds, in this case CJ.com, to see if it is permitted my their terms of service. As for Payoneer, we have a strict policy in regards to only being able to…
  • HI @Sangay Currently you can withdraw your funds to Bhutan in USD or Euro currency only. Local currency is not an option at this time but it is something Payoneer is working on expanding to countries such as Bhutan. The fee for non-local currency transfers in this case is $15 from Payoneer's side, with intermediate banks…
  • Hi @mahmoudabdelhay, Did your account get locked due to you now verifying the correct information? If so, contact Payoneer support so they can assist you in resetting your online access details.
  • Hi @sfaridcste, If you are unable to order the replacement card from your account, you will need to contact Payoneer support for assistance in the reorder. Keep in mind, that you need to be recently active in receiving payments or have an active balance before a new card will be ordered for you a no additional cost.
  • Hi, Please note that the Payoneer service is first and foremost designed to assist users in receiving payments for services that you provide. This is why most first time users who try to disburse funds to other Payoneer users will not be able to do this. After you receive several payments through Payoneer, the function…
  • Hi @brentclark2003 , The usual minimum withdraw amount is $50 or of the equivalent currency however, several factors can influence the availability or limit of how much can be withdrawn to a bank in a single transaction, which is why you need to contact support to see what exact limits apply in your case.
  • Hi @igormkd94 , Thank you for raising this. I can assure you that Payoneer was not hacked, however these emails are a pattern they are familiar with. As you probably know yourself, hackers will resort to petty tactics in order to obtain your login details and compromise accounts that are associated to the email. This does…
  • HI @ammarbashir As long as the funds you are transferring from your Paypal account to Payoneer is service related, there shouldn't be a problem. Keep in mind that Payoneer's payment approval team may ask for additional information prior to crediting the funds to your Payoneer balance in order to ensure the funds are…
  • HI @ddnexus, * The Payoneer prepaid cards that are issued in most cases are done outside the United States unless the Payoneer applicants resides in the United States. At this time the prepaid cards come in the USD, EUR and GBP currency. You might be required to receive a payment before the card order option becomes…
  • You can still use the card to make purchases. If you are truly experiencing an issue as mentioned in my general comment above, you might be able to withdraw the money directly from a bank teller. Go to your bank and ask the teller if they perform cash-disbursements, basically and ATM withdrawal but with the bank teller.…
  • Hi everyone, This thread is causing some confusion so I would like to clear this up. Several of the users I talked to experienced the issue with a specific ATM/bank branch. In most cases going to another ATM station solved the problem. If your normal go to ATM is causing you trouble, please try to withdraw the funds from…
  • I understand where you are coming from and I can assure you that it won't take years. As someone who dabbled in quality assurance software testing (before my time in Payoneer), when so many advancements are achieved in such a short time, one of two things can happen: Either you give the existing platform a complete…
  • Good day, Payoneer has recently done a small patch to solve the current issue. Payoneer is working on a permanent fix for the mobile devices. There is no ETA on when this will happen but I can assure you that it will be done as soon as possible.
  • Good day, Payments received via the Global Payment Service or mass payout companies that pay through Payoneer will ensure that the reward be credited within 24 hours. Payments received via the Billing Service credit card or echeck payment option may take up to 3 months to be credited to the account. Please note, payments…
  • Good day Matte, Payoneer offers the Billing Service, a payment request service sent via email invoices. This can be used when requesting payments on an individual client/employer basis. You can learn more by reading the following FAQ page. If you are looking for a more embedded service for your website for payment…
  • Good day Alex, Sorry to hear about your card. If you wish to receive your next card via expedited shipping, you can contact Payoneer support to request it If you are okay with regular card shipping, you can order a replacement card at no additional cost from your Payoneer online account access. You can find step by step…
  • Hi there, Every payment received through Payoneer may undergo a short review process prior to it being credited to the account. While most reviews are concluded within a 24 hour period, some payments may go into an extended review where the payer or the receiver may be asked for additional information in regards to the…
  • Good day @jarodsetyo You should be able to add your correct bank account details prior to making the new transfer. Once done, you should be able to withdraw the funds right away. If your transfer method was set for direct bank transfer payments (meaning the money was not withdrawn from your Payoneer balance), reply to the…
  • Hi there, It's unfortunate to hear that you didn't receive your payment transfer within the allocated time frame. If you haven't reported the issue to Payoneer support yet, I highly recommend you do so so they are aware of the delay you are experiencing. The Payoneer team that reviews these inquiries will be sure to…
  • Hi @Monsur1119 , Creating a Payoneer account allows you to begin receiving payments as soon as you are ready to collect your pay. The option to withdraw the funds to your local bank or order a prepaid MasterCard will be available once you have available funds on the account. Ordering the MasterCard is done at no cost and…
  • Hi Tanya, While Payoneer is capable of receiving from the majority of platforms, transfers from Paypal and other online platforms depends on the sender of the funds. Are you working with a particular website that pays you through Paypal or are you collecting payments from individual clients through their ewallet?
  • Hi, There's a Payoneer blog that shows you the steps including screenshots. Click here to see how to activate your Payoneer MasterCard.
  • Hi there! If Google Play is capable of accepting international prepaid MasterCards, you should have no issue using our card with their platform. Otherwise you can double check with them to see if they have any specific card requirements based on their platform or from your residential country. As for the second question,…
  • Good day, The annual fee is associated to the card only. If you did not order or activate the card, you will not be required to pay any annual fees associated to it. If you can do without the card, you will have a more cost efficient service in the long run. The account balance by itself does not contain any sort of…
  • Good day Abdulla, Newly submitted applications take up to a week to be approved. You should have already received an email by now with a status update for your account.
  • Hi @XanJoe, @thess1028, @HelenGBH Adding the debit/prepaid card number to your Payoneer withdraw details will most likely lead to a decline in transfer, which is why Payoneer accounts holders should always enter the bank account information to complete a successful withdraw. If your BDO account does not have bank account…
  • @mariam486 If it is not clear what withdrawal options are available in your Freelancer account, contact their support directly so they may advise you. Otherwise, use Payoneer US Global Payment Service details and add them to your bank account withdrawal section in your Freelancer account. Receiving payments from…
  • Hi @RobotFX, To me it sounds like you were given the option to be charged in the same currency of the card, subjecting you to the currency conversion fees of the processor and not your card provider. This method is known as "Dynamic Currency Conversion". On paper it sounds great as you get to complete the purchase in the…
  • Hi @jamesmithceo, Setting up a Payoneer account makes it possible for you to being collecting your online payments at any time. The option to order a prepaid card or withdraw the funds directly to your bank becomes available once you begin receiving payments. If you require to have the card for immediate access to your…
  • The money stays in your account until the moment you wish to withdraw the funds. If you wish to withdraw the funds to your bank or wait until you activate the card, that is completely up to you.
  • Hi @sohaibnayyar1992, The funding source establishes the connection between the Payoneer account to the freelance/eseller account for receiving payments. Even if you stop working with the platform, you can still receive payments from other sources.
  • Hi, Creating a Payoneer account allows you to begin receiving payments as soon as you are ready to collect your pay. The option to withdraw the funds to your local bank or order a prepaid MasterCard will be available once you have available funds on the account. If you do not need the card, you do not have to order it.…
  • @Azhar3013, If you did not receive your card, you will need to contact Payoneer support for assistance with your next card order. Re-raising this issue through the forum will not solve the problem of your card getting delivered.
  • Hi @curiousone, ACH transfers are a US based transfer system between the banks, most commonly used by American businesses handling mass payroll for their US employees. What Payoneer does is take a local transfer method and embeds it in an international service, allowing the conveniency of local services and fees for the…
  • Hi, Any payment received through Payoneer should be of a service nature, meaning either from your client or employer. Receiving a transfer from a friend for the sake of ordering a card is forbidden. Any attempt to transfer a payment that goes against Payoneer's T&C may limit some of your account functions. If you received…
  • Hi @ahsancapt, Payoneer is not capable of receiving NPO payments. You will need to find a provider that can cater to donation based payments. It might be best to talk to your bank as a start to see if they can set this up.
  • Hi @Anwar22743, If your account was locked due to multiple failed login attempts, you will need to contact Payoneer support directly for assistance in resetting your online access.
  • Hi @asifbrohi, Payments received through Payoneer are subjected to a short review, after which they are made available in your balance. You can contact Payoneer support to check up on the status of the review and see if any additional is required prior to it being loaded to your account.
  • I haven't heard anything about the Tunisia issue you mentioned but I will be sure to keep my eye out for it. Once thing I can assure you is that the cards are accepted by your local ATM's. It's possible that the issue may be related to a specific bank (which is extremely rare), in which case you can try to use another…
  • @hugjos Not sure what you meant exactly. The payments we are talking about should be service related. Whether it is an individual clients paying you directly or if you receive payments from marketplaces that pay you through Payoneer's Global Payment Service details (or direct), these payments will count towards your…
  • That may be so, but the way you are going about this is not the way, hence the payment declined. There are two ways you can go about this: A ) Your employees need to send you a payment request from their Payoneer account to your email. From the email you received, you will be able to pay them via credit card or from your…
  • Hi @hugjos, I believe your issue may by similar to my comment back from September. Almost every payment type received will act towards the eligibility for the service. Payments received from ewallet platforms or from other Payoneer account holders will not count towards this.
  • You probably created your account a while ago which would explain this. In this instance you should be able to create a new Payoneer account. If you have been receiving payments on the existing account, contact Payoneer support to see how you can transfer your account activity from the old account to the new one.
  • HI @sanjoykumar, please read my previous comment above.
  • Hi @Rihab, There are various reasons why a card may be rejected, which is why contacting Payoneer support to review your latest transaction attempts is the best course of action in your particular situation.
  • Good day @NeoMatrix1027, The option to withdraw funds to a Nigerian bank account is currently supported. However, there is no local currency option at this time, only USD and EUR currency only. Payoneer is working on expanding this service and hopefully will facilitate a local transfer method in Nigerian banks in the…
  • HI Junigo, Did you contact your bank to see what they had to say about the information you need to provide?
  • Hi @mahwish, It depends on the type of transaction. Card based transactions can take up to 10 days to return to the card whereas a failed bank transfer can take up to 3-5 business days (not counting the time it would take for a successful deposit). In some cases Payoneer may have this information available, which is why…
  • Hi @kiribathgoda, Updating your date of birth needs to be done by direct contact with Payoneer support as it is not possible to change this information on your own from your Payoneer account access.
  • Hi @MdAmirHossain, This type of inquiry requires contact with Payoneer support directly so they can advise you on how to set up the account in the way you require it.
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