Bar · Community Manager

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Bar
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  • Hi,   Welcome to the Payoneer Forum, it's nice to meet you  :) Feel free to post your comments and feedback about our payment services, we'd love to hear them!
  • Hi thanks for your suggestion!  :thumbsu: I see that someone from our team is already in touch with Khamsat and look forward to partnering with them as well. Also, you can help us make this possible by posting your request on the Khamsat page here: …
  • Hi, Thanks for your suggestion :thumbsu:  Sorry to hear that your having issues withdrawing your payment and hopefully we, at Payoneer, will be able to help you resolve this soon! We're currently not partnered with Wealthy Affiliate but I hope to up…
  • Hi there thanks for your suggestions  :good: I see that at the moment Writers Hub only pays via PayPal or wire transfer. It would be great if Payoneer will work with Writers Hub and hopefully we'll have some updates in the near future. Also, if you …
  • HI Ana Cristina,   Welcome to the Payoneer Forum, it's nice to meet you  :) We look forward to answering your questions and hearing your feedback/comments about your experience with Payoneer  :good:
  • HI Diego, Welcome to the Payoneer Forum! We're happy that you've joined and are looking forward to answering any questions or comments that you may have, so feel free to give us a shout :)
  • Hi there, welcome to the forum  :) Join in on the fun by posting any questions, comments or feedback you have about Payoneer, we'd like to hear what you have to say  :good:
    in hi I'm Johann Comment by Bar May 2014
  • Hi Fahmi, Welcome to the Payoneer forum! It's nice to meet you too  :)
    in Hi Guys! Comment by Bar May 2014
  • Hello! Welcome to the Payoneer forum! Nice to meet you :)
    in Hi Comment by Bar May 2014
  • Hello! Welcome to the Payoneer Forum, we're glad you've joined us  :thumbsu:
    in Hello everybody Comment by Bar May 2014
  • Hello, Nice to meet you too! Welcome to the forum:)
    in Hi I'm Kath ^_^ Comment by Bar May 2014
  • Hi Fahmi, Welcome to the Payoneer Forum :) Nice to meet you too!
    in Hi Guys! Comment by Bar May 2014
  • @kashifm: I firstly wanted to thank you for choosing Payoneer, and sincerely apologize for the inconvenience in receiving your payment. I have escalated this issue to a supervisor at our Global Bank Transfer Department and assure you that they will …
  • Hi, You can only use your US Payment Service to receive payments from US companies.   You can also receive payments to your Payoneer account via debit/credit card using our private load service, you can read more about that here: http://www.payon…
  • Hi, Once you've submitted your questionnaire you can start using your account. If we require any additional information, we will notify you.
  • HI Vasko,   Thanks for posting. Unfortunately, I don't have access to your account details in order to assist. I have passed on this information to a Customer Support Supervisor who will be looking in to this and getting back to you shortly.
  • The US Payment Service is a collection account that can receive funds from US companies. When receiving funds if you're asked to specify the account type, you should chose checking.
  • HI,   The Withdrawal to Bank service is a new service and is not yet available to all account holders. We hope to have it available to all account holders soon!
  • Hi,   The withdrawal complete notification usually means that PayPal has issued the funds. It usually takes between 1-3 business days and officially can take up to 7 for the money to arrive in your account. As soon as the funds arrive you will rec…
  • Hi   Unfortunately this limit applies to all Payoneer cards and cannot be increased. We do apologize for the inconvenience.
  • Hi   Thanks for your question and for using our Refer a Friend program.   Unfortunately at this time this service is not available in India because of the regulations imposed by the RBI, which don't permit any non-Indian companies to issue credi…
  • Hi Dani,   Once you add your US Payment Service to CJ, you can start receiving funds and there's no need to apply a second time.
  • Hello,   Thanks for posting on our forum.   When adding your Payoneer card to PayPal, please make sure that you have funds in your account. PayPal will usually charge a small fee in order to verify the process.    Unfortunately, Formax is not …
  • Hi,   I'm sorry for the confusion, this is a new service and is unfortunately not available to all account holders. We hope to have this service available to all account holders shortly and we'll be sure to make an announcement once it's available…
  • I'm sorry to hear that,    Please contact our customer support department and provide them with a screen shot so that they can assist you.   For immediate assistance I suggest using the live chat service.
  • Hi,   If you have a PayPal account that supports adding a credit or debit card, you can add your Payoneer card and use it to make purchases.   In addition, if your PayPal account supports withdrawal to a US bank, you can use the US Payment Servi…
  • Hi,   Thanks for choosing Payoneer, were happy to see you on our Forum.   We did improve our US Payment Service now allowing you to receive payments from any US company in accordance with our Terms and Conditions.   Your old US account informa…
  • Hi,   Thanks for posting on our forum. At this time we do not support payments from these companies to the US Payment Service.
  • Hi,   You can view your account balance and transaction history in your online account. You can access it here: https://myaccount.payoneer.com/   If you're still having trouble withdrawing money from your account, please contact our Customer Sup…
    in Faulty card? Comment by Bar April 2014
  • Hi,   As our customer support department stated, this is a new service that is unfortunately not yet available to all account holders. If you'd like to send me a PM with your e-mail that you registered with I'd be happy to look in to this matter f…
  • Hi,   Thanks for choosing Payoneer and joining our forum. In regards to your question, please refer to the following link which explains all the details about private loads: http://community.payoneer.com/index.php?/topic/6592-when-can-i-use-the-pr…
  • Hi Erni,   Nice to meet you too  :welcome:
    in Hi everyone! Comment by Bar April 2014
  • Hi Yassine, Welcome to the forum!  :thumbsu:
    in Hello! Comment by Bar April 2014
  • Thanks for the information, I have passed this on to our dev team.
  • Hi,   Please make sure that your Payoneer card is activated and has funds available in order to make the purchase. In addition, I would suggest contacting the site and making sure they allow prepaid debit cards to be used.   If this still does n…
  • Hi Renato,   Thanks for your feedback, we will make sure to update the FAQs.   In regards to wire transfers, we are unfortunately not able to accept them (also for Bank of America). The company would need to send you an ACH/Direct Deposit transf…
  • Hi,   I'm sorry to hear that you're having trouble submitting your application. Please make sure that you enter only Latin characters (a-Z, 0-9, etc).   If this still does not resolve your issue, please contact our customer support department an…
  • Hi,   You can read more about the US Payment Service and how it works here: http://community.payoneer.com/index.php?/topic/1948-what-is-the-us-payment-service-how-does-it-work/   You can use your Payoneer card to make purchases online, in stores…
  • We would not be able to disclose specific details regarding security procedures and how information is used to ensure your account's security. 
  • Such issues are reviewed on a case by case basis, and unfortunately I wouldn't be able to give you an answer for this. I would suggest contacting our customer support department for additional assistance: http://www.payoneer.com/ContactUs.aspx
    in questions Comment by Bar April 2014
  • Hi - we have posted an official response here: http://community.payoneer.com/index.php?/topic/16835-rregarding-heart-bleed-bug/   Payoneer was not in any way affected by this issue. Your account information is safe and has not been compromised.
    in Heartbleed Comment by Bar April 2014
  • Glad to hear that the issue was resolved!   It's possible that you entered an invalid card number, or that the merchant was having a temporary issue.    Thanks for updating.
    in Need help ! Comment by Bar April 2014
  • This seems to be an error with the local ATM. I would try again, or check with the bank operating the ATM.   if you continue to receive this error, please contact our support department so that they can check your account information and assist yo…
  • Hi,   The $29.95 is an annual fee for your Payoneer account, charged once you have sufficient funds available on your account to pay it.    Your $25 referral reward will be funded once your total account payments reach at least $100. Payments fr…
  • Having an updated telephone number is important for us to be able to confirm this information in the future. The number can only be changed by logging into your Payoneer account.   Please keep in mind that this is just one added level of security,…
  • Hi,   We do not currently support payments related to virtual currency or reward points/systems - this would include superrewards.com   To answer your other questions:   1) If Avangate were to close your account with them it would not affect y…
    in questions Comment by Bar April 2014
  • Unfortunately we are not able to provide you with support regarding this issue via the Payoneer forum. Please feel free to follow up with us via e-mail and we will be happy to assist you.
  • Hi,   You can read this blog post for information on how to add funds to your Payoneer account: http://blog.payoneer.com/how-to-add-funds-to-your-payoneer-account-payoneer/   We unfortunately do not currently support adding funds via local bank …
  • (Quote)   Thank you for sharing with us, we'll be sure to check the post and reply.
    in chip EMV Comment by Bar April 2014
  • (Quote)   Yes, you will be able to receive payments from 99designs to your Payoneer account even if the name does not match exactly.