Elena_Payoneer ✭✭✭✭✭✭✭

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Elena_Payoneer
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  • Здравствуйте @antonsx! С сентября 2021 года для аккаунтов из России был установлен ежедневный автоматический вывод средств на банковский счет. Это подразумевает то, что хранение средств на аккаунте невозможно. Также уточню, что на данный момент регистрация новых аккаунтов со страной Россия, к сожалению, не поддерживается.…
  • Добрый день! @Buz1987 этот вопрос лучше уточнить у ebay, поскольку у них могут быть какие-то ограничения для этого @YuriiDym при синхронизации Payoneer и ebay ряд данных обязательно должен совпадать, в том числе тип аккаунта (бизнес или физического лица). Вам нужно проверить, какой тип аккаунта у вас на ebay, и при…
  • Hi @bilalsafdar526 ! Thank you for your great question. When a payer receives a payment request via email, they will be asked to submit personal details such as full name, country and phone number. Selecting password is mandatory to complete the payment, so the payer won't be able to pay you without creating an account in…
  • @eryasrachman you are always welcome!
  • Hey @Raza29 ! Thank you for your question! Per our policy only one active account is allowed per one person. It means that if you create a new account with us while you already have an account, it most likely won't be approved. However, if you want to close your existing account and open a new one (this can be done for…
  • Hi @peterojojo87 ! Thank you for your question. The requirements are the same but we can also accept Voter's card for Nigeria
  • Hi @rome1111! As far as I understand, you wanted to connect your Global Payment Service (USD) receiving account to PayPal, but it didn't work. If you haven't used it on any marketplaces or given it to any clients, you can replace your current receiving account with a new one right from your account. Simply follow these…
  • Hi @Ucgift01 ! I will be happy to show you how to locate your receiving accounts details in Payoneer account. Simply follow these steps: * Sign in to Payoneer. * Click on the Receive tab and select the Global Payment Service. * Select the relevant receiving bank account. * You will see the relevant bank details that you…
  • Hey @ana_knightley! I'm sorry to hear about the difficulties you have encountered. I will be happy to provide you with more information on how to withdraw funds in this case. Fortunately, there are a few options. For example, you can order a virtual Payoneer card instead of the physical card. You will be able to use this…
  • Hi there! I understand that providing documents can be challenging sometimes and you are wondering why there is a need to submit additional documents after the account has been already approved. I would like to explain why it happens. Payoneer is a strictly regulated entity that operates in compliance with international…
  • Hey @hadiqa123! Thank you for your question! When a payment is sent to incorrect bank account details, it should be rejected and bounced back to your Payoneer account. This process can take up to 14 business days in most cases. Contacting your bank and requesting to cancel this payment may help to speed it up.…
  • Hi @eryasrachman! Thank you for reaching out. I will be happy to provide you with more information on how to view funding sources in your account. You can view a full list of all funding sources associated with your Payoneer account, including information on the funding source such as ID and the payment method. In order to…
  • Hi @Arif_Khan! Thank you for your question. Please note that you can start receiving payments once you have submitted Global Payment Service questionnaire and Business profile requirements. They will be reviewed once you have reached a certain threshold in receiving payments. If you have any additional questions, please…
  • Hey @Flight87 ! Thank you for your question! As far as I understand, your client wants to pay you via Make a Payment service. The maximum amount of received payments per 30 days via this service is 100,000 USD. Please keep in mind that you might be asked to provide additional documents in order for us to verify your…
  • Hey @Flight87, welcome back to Payoneer! If you didn't have any balance on your Payoneer account all this time, there shouldn't be any pending debt for account inactivity.
  • Hey @farhana6699 ! Thank you for your question regarding the Chinese CNY Payment Service. Unfortunately, we have already stopped offering this service to our customers. We apologize for any inconveniences caused. You can see the list of available currencies here.
  • Hi @zeyad94! I am really sorry to hear you have encountered this situation. Unfortunately, according to our Terms and Conditions, we do not provide dispute resolution for payments made through some of the Payoneer services, but we will do everything in our power to help you. I recommend you to contact our Customer Support…
  • Hi @Vinodnadar! I will be happy to answer your question about the inactivity fee. We introduced an annual account maintenance fee of $29.95 in order to continue providing excellent service to all of our customers. However, as a token of our gratitude for your loyalty, we are waiving the fee if you have had any incoming or…
  • Hey @darkminaz! Unfortunately, we are unable to accept Health insurance for address verification. Due to being a regulated financial business, we can only accept specific documents for verification. The documents we accept for address verification are: bank statement, utility bill and rental agreement. Yes, if ID is not…
  • Hi @Aymen_004 ! Thank you for your question. If you have already submitted Global Payment Service questionnaire, it means you can start receiving payments as it doesn't have to be reviewed right away. However, your payment might be pending because of other open requirements in your Verification Center, I recommend you to…
  • Hi @mrjerry790 ! I am sorry to hear you have experienced difficulties with accessing your Payoneer account. This usually happens when you try to sign up on our website and already have an active account with us. In this case the newer application gets blocked as only one account is supported per one customer. I advise you…
  • Hey @Ingvar_soloma! That's a great question. Unfortunately, payments between Payoneer accounts with this purpose are not allowed. When we notice that some of the activity has gone against our Terms & Conditions, in these circumstances we are required to stop offering our services.
  • Hey @rishabh2326! I'm sorry you have encountered an issue with receiving a code to your email address. Please contact our Customer Support Center, so we can check the issue and what can be done to fix it. Looking forward to hearing from you!
  • Hey @Ecnedurp! Thank you for your great question. Please be advised that company accounts can only add a bank account under company's name to withdraw funds through our Withdraw to Bank service. Unfortunately it's not possible to add a personal bank account as a recipient bank account as Payments to recipient bank account…
  • Hi @kech ! Thank you for your question. Please note that this service is subject to eligibility and can only be enabled after reaching a certain threshold in receiving payments. We encourage you to start receiving payments through the services that are currently available on your Payoneer account, for example: Mass Payout…
  • Hey @neutral! I will be happy to answer your question about the Global Payment Service questionnaire. Please be advised that in order to start receiving payments it's enough to just submit this questionnaire and it doesn't have to be reviewed right away. It will be reviewed by our relevant department once you reach a…
  • Hey @"Constança"! Thank you for your question. At the moment we only provide IBAN number for your EUR receiving account details to receive payments from companies based in Europe. You can find these details in your Payoneer account: 1. Sign in to Payoneer. 2. Click on the Receive tab and select the Global Payment Service.…
  • Hey @SuraWeera! Thank you for reaching out. In order to receive payments from Fiverr to your Payoneer USD balance, please contact our Customer Support, so we can update payment method for you. If you have any additional questions, please don't hesitate to ask, we are here to help!
  • Hey @devilzprince! It seems that your new account was blocked due to having another account with us, as per our policy only one account is allowed per one person. In this case I recommend you to contact us from the old account, so we can check the status of your account and see if it's still active. If it's not, we will…
  • @juanmanuelvera you are always welcome! In other words, payment method is how you prefer to receive funds. From your message I understand that you would like to receive funds directly to your Payoneer account, so in this case the payment method would be Payoneer balance in relevant currency. You can mention that in your…
  • Hey @darkminaz ! I will be happy to provide you with more details about submitting documents for verification. Apart from your Government Issued ID, you can provide us with your the picture of your passport. Visa, unfortunately, won't be accepted as a proof of identity. For address verification, it is possible to submit a…
  • Hey @fabio_l! I'm sorry to hear this happened to you. Please submit a request to our Customer Support Center with the details of the transaction. We will begin an investigation with our Payment Approval Department into whether or not we are able to reverse the payment. Please note that this matter will be investigated in…
  • Hey @tbirney3! Thank you for your question. We ask our users to submit specific documentation as we must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. It helps us ensure the safety and security of all transactions done via our platform. In order to upload a document please…
  • Hey @Nikita007! Thank you for your question, I will be happy to help you get your account verified. When you apply for Global Payment Service, we ask you to submit Global Payment Service questionnaire. Please note that this questionnaire doesn't need to be reviewed right away, so if you have already submitted it, it means…
  • Hey @KemoM! I understand that you are wondering if it's possible to change your account type. While we are not able to switch individual account to company account (and vice versa), you can still apply for a new account if you made a mistake when choosing your account type. However, please note that we ask all our users to…
  • Hi @Jlukomor! Please note that receiving or sending funds with this purpose is strictly prohibited on our platform which can potentially lead to suspension of the account. You can learn more about this in section 19.2. of our Terms and Conditions.
  • Hey @Aduve! I will be happy to tell you how to delete your account so you can reapply for a new one. In order to create a new account, you need to delete your existing account, as in general only one account is allowed per one person. You can delete your account simply by contacting us directly from your active account.…
  • Hey @TeresaSilva! You can upload your ID via Verification Center in your account. In order to upload a document please follow these steps: 1. Log in to your Payoneer account 2. Select Verification Center under the Settings menu 3. Select the relevant requirement from the list 4. Upload the relevant document and click…
  • Hey @belcrnj! Thank you for your question! You are right, only one Payoneer card is allowed per one currency, so that's why there is no option to order a physical card in your account when you already have a virtual card. However, if you want to order physical card instead of virtual card (or vice versa), you can always…
  • Hey @MikeBruce! I am sorry to hear that you encountered an issue with downloading a statement from your Payoneer account. As far as I understood from your message, the statement you may need is Good standing statement, which is a document that confirms you have an active account in Payoneer. To issue the statement within…
  • Hey @halican, that's a great question! Generally bank account type should match with the Payoneer account type. This means if you have a company account with us, in order to withdraw funds you need to add a company bank account as well. A personal bank account can only be added if you have an individual Payoneer account.
  • Hey @mnamatsa! I'm sorry to hear you have encountered this issue while creating an account with us. I would like to share a few solutions: * Please make sure clean cache and cookies * Change browser and try opening it an incognito mode * Try to do it again from another device Sometimes it takes times for the code to…
  • Hey @andrey02061987, if you are located outside the US, please feel free to reach out to us via phone at +1-646-658-3695. Or simply submit a request via our Customer Support Center and we will be in touch!
  • Hey @Meinstevo! I will be glad to provide you with more information in how to change payment method from PayPal to Payoneer balance for Appen. Please note that payment method for Appen can only be updated when contacting our Customer Support Center. Simply submit a request and one of our representatives will be in touch.…
  • Hey @himpatiart! Thank you for your interest in our Payment request service, I will be happy to provide you more details about how it works. This service allows you to request payment from your business clients straight from your Payoneer account. All you need to do is to fill a request form specifying the payment details…
  • Hey @Dexsmarts! The issue you are describing usually happens when you enter unsupported characters in your response (spaces in links, apostrophes and etc.). Please make sure there are none of these characters when you fill the form. If there are no special characters but you still can't submit the form, please kindly…
  • Hey @shaa! Thank you for your great question. I will be happy to explain what happens to a transfer that was sent to incorrect bank details. If you realize that there was a mistake in your bank details after your payment was already processed and sent, it will be rejected by the bank and reversed back to your Payoneer…
  • Hey @TeceRent! I understand that you are not sure about the fees that were deducted from your recent withdrawal and would like to clarify how fees are charged. When we send a payment to your bank account in a currency which is different from the local currency in your bank account's country, we use Wire transfers. Wire…
  • Hey @Divinesupport ! Yes, you are absolutely correct, your Customer ID is your Payoneer account number. You can find your Customer ID number in the top left corner once you log in to your account. If you have any further questions, please let me know :)
  • Hey @Malith3states! I'm sorry your Driver's license wasn't approved yet. There might be many possible reasons why the document not accepted, so I recommend you to contact our Customer Support Center or reach out to us on Twitter, Instagram or Facebook. This way we will be able to take a closer look at your document and…
  • Hey @uniquechesscreator! Thank you for your question, I'm glad to provide you with more details about changing your Payoneer account name. Even though it's not possible to update your name directly from your account, you can always submit a request in our Customer Support Center, and we will be happy to assist you. Please…
  • Hey @MuskanSikandar! Thank you for your question! I understand that you want to get receiving details in order to get paid to your Payoneer account. In order to apply for this service, please log into your Payoneer account, and perform the following steps: * Go to the Global Payment Service page under the Receive menu. *…
  • Hey @kapitoshka! Thank you very much for your question. Although there are no restrictions from our side to use Payoneer card this way, some providers might not support prepaid cards which could be the reason why you can't add it to Google Pay app. Please kindly contact their support directly, so that they can check the…
  • Hey @Olga8! Thank you for your question, I will be happy to help you with withdrawing funds to your Privatbank account. Please note that the minimum limit for making a withdrawal is 50 USD. Even though we are unable to lower the limit further, there is another option to withdraw funds below this limit to your Privatbank…
  • Hi @juanmanuelvera! I hope you are doing great! It seems like your current payout method for Fiverr is bank transfer, that's why you receive payments directly into your local bank account. I understand that you want to receive funds to your Payoneer account instead. In order to do so, please contact our Customer Support…
  • Hey @faizshah9253! Thank you for your question, I will be happy to provide you with more information about using your USD receiving account details. You may provide your USD receiving details directly to your company without creating a payment request. However, these details can only be used to receive payments from…
  • Hey @Cj_Chalaka! I'm sorry to hear you have experienced difficulties with receiving the verification code to your mobile phone. I will be happy to share with you some solutions that helped other users in this situation. Firstly, as an alternative option to receive the code, I recommend you to try the "Call me" option…
  • Hey @markosmuche! I understand that you would like to cancel a duplicate payment from your client and I will be happy to provide you with more details about this procedure. Although there is no option to cancel the payment directly from My Account, you can always contact our Customer Support Center, so we can check if it…
  • Hi @ivan_mza! I will be happy to answer your question about ordering a Payoneer card. This is definitely possible to order a physical card after having a virtual one. In order to do so, you will need to contact our Customer Support Center and let us know that you would like to order a physical card. As only one card is…
  • Hi @VikthorJay! Thank you for reaching out to us, I will be happy to answer your question. Please note that adding a bank account under a family member or friend name is not allowed. Payoneer withdrawal services can only be used for the following purposes: * to transfer money to your personal bank account (via Withdraw to…
  • Hi @connevents, welcome to Payoneer! Once you log in your account, there will be your Customer ID displayed in the top left corner of the page. As far as I understood from your message, you are also asking about secret questions. This is an additional step for verification which might be required at log in. You will be…
  • Hi @MaisumIqbal! Thank you for reaching out to us. I understand that you want to correct the name on your account due to typo. Unfortunately, there is no option to do it from My Account, so in order to update the name you need to contact us though our Customer Support Center or reach out to us on our social media channels…
  • Hey @GloriaVa, thank you for your question! If you don't have any balance on your account after it has been inactive for more than 12 months, there is not going to be any pending charge.
  • Hey @artistic ! Thank you for your great question. I am happy to provide you with all the information you need about using receiving details to receive payments from Amazon. At first, I would like to explain how it works: * Payoneer provides you with the details of a receiving account in a specific currency. * You provide…
  • Hi @wirable22! You can find us on various social media channels including: Instagram: https://www.instagram.com/payoneer/ Twitter: https://twitter.com/Payoneer Facebook: https://www.facebook.com/Payoneer LinkedIn: https://www.linkedin.com/company/payoneer/