Hannah_Payoneer ✭✭✭✭✭✭✭

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Hannah_Payoneer
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  • Hi @jony_05 if you share a surname with your parents who you live with you will be able to provide their documents in their name and that should work for approval
  • Hi @Tajuddinzony Please note that the request for a EUR virtual bank account will be able to happen within your Payoneer account In order to apply, please log into your Payoneer account, and perform the following steps: 1. Click on the "Receive" tab at the top of the screen and click on Global Payment Service. 2. Find the…
  • hi there @abjmobolaji Kindly note that the threshold for eligibility of the card is based on many criteria, including the type of account and location of the account holder, as you have stated that the message inside your personal account says that you must receive at least $2,000 before ordering the card that is what the…
  • Hi @Rami_Alansi Thank you for your idea I have sent it to the product team to see if this is an update that will be possible to implement, please contact us if you have any further ideas :smile:
  • Hi, @zylar07 Payoneer does not restrict its cards from being used to purchase cryptocurrency. Please note that the card usage is still subject to the Card Terms and Conditions, you can view it through your online Payoneer account. Once logged in, click on Legal at the bottom of the page. It is also important to keep in…
  • Hi there @Badhan_Deb Please note that the online version will not be accepted, as we cannot approve a virtual ID card, as you stated you do not have a passport or a driver's license, we will still request an ID that is a photo ID that is Government Issued, has your name and date of birth on it. Please note that a plastic…
  • Hey @sherazj86 For your first question, the option to order the card will become automatically available on your online Payoneer account once you have received at least $100 (or the equivalent amount in another currency) within the last 6 months in payments. Please note that payments received from eWallets (such as PayPal,…
  • hi, [email protected] please note the date of the post you are checking, this post is originally from 2018 in all cases the live chat/ phone representatives will have the most up-to-date information. We have updated what the card is allowed to be used on in recent months, we still do not approve of these types of transactions for…
  • Please note that this service can only be used for business purposes. The service cannot be used to transfer funds for any other reason such as sending money to a friend or family member. In order to begin making payments to your recipient, you must first add the Bank Account details using the Bank Accounts Feature. Once…
  • Hello @MarkRoland When you provide your First Century Bank details to the company that wishes to pay you they will be able to pay directly into that account which is linked to your Payoneer account and you will be able to see the incoming payment on your main Payoneer page or by going to activity and then transactions, you…
  • Hi, @E_Nash If you are withdrawing in GBP then we recommend adding your bank account as a GBP account. This FAQ should be helpful for you
  • hi, @amichai please note that your Payoneer account is designed for receiving payment for products and/or services you are providing. We do not allow payments that are sent from your personal bank details, as this is considered self-loading and is against our Terms and Conditions.
  • Hi there @abdelhakimfougarzi Please note the Bank of America details are just a virtual receiving account, you will not have access to login into the Bank of America account you will have all the details necessary inside your Payoneer account.
  • Hi @sherazj86 Please note to order a new card in Payoneer, you will be eligible for a new card in any currency once you have the minimum balance for the Payoneer card. It is only possible to have one Payoneer account per person. If you believe that you must open a new account for any reason please contact customer care and…
  • Thank you for your interest in partnering with Payoneer @TaglifeLatam . We are always excited by the possibility of connecting with new clients for whom we can offer our payment solutions. Before we proceed, we would love to hear more about your company. Please fill all the details about your company in the "Contact Sales"…
  • Hi there @gayatrisrinivas Please note due to local regulations all payments $1 or over to Payonner accounts located in India are automatically withdrawn in 24 hours. We are unable to disable the autowithdrawl. If there is anything else please let us know or contact customer care directly and we will be glad to assist
  • Hi @irini please choose: Confirmation of receiving account, when looking for your statement. If you are unable to find this please contact customer care and they will be able to download it for you and email it to you.
  • Hi there @junaid767 for delayed payments to JazzCash we recomend that you contact JazzCash directly by calling 021-111-124-44.
  • Thank you for contacting Payoneer! We really appreciate the fact that you are satisfied with our service and would like to introduce Payoneer to your friends! To begin referring friends to Payoneer, simply proceed with the following steps: * Log in to your Payoneer Account. * From the main menu, go to Activity --> Refer A…
  • Hi there @waldermartinez If your USD card is expired, then you will have to contact customer care and request that it is changed to a USD balance so you can use the funds for withdrawal immediately, alternatively you may request the customer care assist you in ordering a replacement card for your expired card. To contact…
  • Thanks for contacting Payoneer @cmendozag we received your request for an Account statement. Please note you can easily download an official statement from within your online Payoneer account. To do so, please follow these steps: * Log in to your Payoneer online account. * From the main menu, go to Activity and choose…
  • Unfortunately, we can no longer receive payments from individual initiators. We also only accept payments that are matching the country(or region) that the bank is located in, USD - must be from a USA-based company, EURO must come from a company based in the EU, and GBP must be from a company based in Great Britain. We…
  • Thank you for contacting Payoneer @cspatel We understand that you have newly registered to Payoneer and your account may not be enabled with the USD Payment Service receiving account if you are located in the United States. Kindly note that this is a recently carried out business decision. We apologize for the…
  • Thank you @andriy111 for contacting us, this company should be able to pay you using the Global Payment Service. The Global Payment Service allows you to receive payments from companies and marketplaces globally, by providing you with receiving accounts to which you can receive payments in supported currencies. How does it…
  • hi there @belle87 Do you have a specific question? we are here to help :smile:
  • Thank you for contacting Payoneer Customer Care. Please note that you can easily download many statements from within your online Payoneer account. To do so, please follow these steps: 1. Log in to your Payoneer online account. 2. From the main menu, go to Activity and choose Reports and Statements. 3. Inside Reports and…
  • Please contact customer care directly they will be able to close your account for you, and help you deflate your remaining funds
  • Hey @rPlayer this is a great question and you have shared a lot of important information with the community so thank you! We understand that you want to use your Payoneer card for purchasing cryptocurrencies. Payoneer does not restrict its cards from being used to purchase cryptocurrency. Please note that the card usage is…
  • Hi there @HTechMen12 Please note you may only get a card in the account holder's name. So it is not possible to have a second card in the same currency on your account in a separate name other than the account holders. You are able to have multiple cards in separate currencies if your account allows it. Please contact…
  • Hi there @Wadhah It is unfortunately not possible to order a card to a different country than the one you reside in, if you want you can order a new card early in November with a replacement fee, you will have to contact customer care directly to order this replacement card.
  • Hi, there @denizirmali before the closing of your account you can make a request to make the final withdrawal, this is the only way to make a withdrawal under the minimum amount. Please let us know if you have any further questions about the withdrawal limits.
  • Yes @AngelaAD You are correct! While it is under review you are able to receive upcoming funds. If you have any further questions please let us know :smile:
  • Hey there @abrehamgezahegn If your Internet Cable Invoice has: your Name, your Address, and a current date (within the last 3 months) we typically can accept them.
  • @mdsumonhossain to change your name on your Payoneer account there must be a legitimate reason, such as a legal name change such as a marriage, or perhaps a typo in your Payoneer name, we will require an ID or other legal documents proving the name change.
  • Hi @Insomiac If the merchant is sending you the refund from a registered business bank account then they may send the funds that way, please remember that if they are sending USD, they must be a company based in the United States, if they are sending Euros, then they must be based in the EU, and if they are sending GBP…
  • Hi, @edudepetris! While this is a great idea we do not currently offer this service. I have forwarded your idea to our product team and they will review the possibility of adding it. If you have any additional questions or ideas please don't hesitate to contact us again :)
  • hi there @Insomiac This is a great question, you can absolutely receive a refund to the old card. The funds should be transferred to the new card or account 24 hours automatically after the refund has gotten to the Payoneer account, if the funds do not go automatically to the new card or balance please let customer care…
  • @Kalhara It must be your living address, where you receive your bills.
  • hi @mateoalc you will be able to use your card while traveling. If you have any additional questions you may contact customer care while you are abroad
  • Hi there @DrFerrous To view the details of your Global Payment Service please follow these instructions: 1. Please go to your Payoneer Account 2. Click on the "Receive" menu 3. Select the "Global Payment Service" tab 4. Select the relevant currency to view the details and address
  • Hi there @Fortune_editor Thanks for contacting us about your Withdraw to Bank service's fees. You can view the fees related to this service directly from your Payoneer account in two ways: * In the Pricing & Fees page in your Payoneer account. * Once you perform a withdrawal, the fee will be displayed before making a…
  • hey there @Kalhara This is exactly the way we recommend verifying the address if it does not match your driver's license. We advise that your document/bill is within the last 3 months. If you have any account-specific questions, please contact customer care
  • Hi there @Shaerif Regarding automatic withdrawal, it depends on your location and the Mass Payout Companies you are working with. Please contact Customer Care directly for checking the options in your account.
  • You are correct @natahel1980 :smile:
  • hi there @Thilanka161 As you can see this is very normal, your account will be reviewed when you reach a certain threshold, you are already eligible to begin to receive payments.
  • Hey there @lymli I am glad to say that if you were successful with opening a live chat that your account is approved. As your account is approved you are able to begin selling online and getting paid with Payoneer. The live chat is staffed with real human beings and is there to help you with your needs.
  • Hi there @Vendor Please note on the top right side of the web-based Payoneer page there's a Sign-Out button, you should also be able to sign out of the app by going to settings. If you have any additional questions let us know :)
  • Hi there @drowmon Please click here to view a manual to assist you with your initial login to your online account. Once you are successfully logged in, you will be able to complete your registration by updating your personal details, as well as keeping track of your balance, and online transactions. For those who provided…
  • Hello @Pufferf1sh please note that the best way to speed up verification is to begin receiving payments to your Payoneer account.
  • @Swanepoel Please note that all Payments must be for business reasons, and all payments that are processed through Payoneer must be business-to-business transactions. So if you know of an individual who is paying for your business services then from certain countries they are able to pay with a credit card. Please contact…
  • @payekz Depending on which type of account/card you have will determine the answer to this, please contact customer care directly to see if you will be able to withdraw to the bank without ordering a new card, or your options for removing the card from your account :)
  • Hi there @sephiabz1 You should not have a problem when receiving payments, but when you register to add a bank account to make withdrawals please contact customer care so your full legal name can be added to the bank account, you will also have to provide a bank statement with your legal name on it.
  • Hi there @natahel1980 Please note that the Global Payment Service Questionnaire will be reviewed at a certain threshold, it should not delay any incoming payments.
  • Hi there @skillerx55 You should still be able to receive to your USD balance and then either wait to order a new card or withdraw to your bank account. Please let us know if there if you have any further questions
  • Hi there @JoseitoCocom The way to update your name on your account is by contacting Customer Care and providing them your Government Issued Photo ID, we can update it to match your ID or your marriage certificate. If you have any additional questions please let us know :smile:
  • Hi @rattywolf You will not be able to manually withdraw, all accounts in Russia will automatically be turned into automatic withdrawal to your approved bank account.
  • Hi there @fatehguilali Kindly note sometimes funds from Fiverr and other mass payout companies do not stop at Payoneer, they go directly to your bank account. Please check your personal bank account for the funds, and if they have not reached you, please send an email using the contact us button, and the customer care team…
  • Hey there @weebslayer666 If you are planning on closing your account then we are able to lower your balance for the withdrawal, or if you are not planning on receiving any funds in the future to the specific currency that you are speaking about we can also lower the limit on that specific currency. Kindly note you will…
  • Great question @andreypii Due to changes in local Russian regulations, we are required to disable several features of our platform for Russian residents. This means that as of September 12, 2021, you will no longer be able to: • Send payments to other Payoneer users or other recipient’s bank accounts (domestic or…
  • hey there @ChrystalYepez if you are based in the United States, then a receiving account in USD is not automatically added as you should have a local bank account, which would be the equivalent to what we provide to you. Please contact us if you need an addtional one added.
  • Hey there @tkc We recommend that you advise the freelancer based in Mexico to follow these steps to apply for Payoneer's Payment Request Service. * Log in to your Payoneer online account * Click "Receive" and select "Request a Payment" * Follow the instructions and submit any requested information Remember to monitor your…
  • Hi @usmanali787 Please note that if your customer is not paying from a company bank account, then the payment cannot be accepted by Payoneer. In the case that the paying client is coming from a company bank account, then you may need to verify your receiving bank account.
  • hi there @MeLight Thanks for contacting Payoneer Customer Care. You can download a document from your online account showing a list of your transactions in a given time period by following these steps: * Click on the Activity tab * Click "Transactions" * Select the time period * Choose the relevant card/balance/bank…
  • Hi there @Thibault Please note there is no option of a personal account, there are individual accounts and company accounts, with a drop-down for account-specific type. You can apply for a Payoneer account in one of the following ways: * If you plan to receive payments from a company that sends mass payouts through…
  • hi there @Hasan96 thank you for contacting us about the fees associated with your account. It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. You can log in to your Payoneer Account and navigate to the…
  • hi there @fabbio I think you are interested in Payoneer's Manage Currencies service. This service allows you to convert funds from one currency to another within your Payoneer account. https://www.youtube.com/watch?v=JWQrQkTXbvA&list=PLX2_xk-bH2ACOb3PdBhfDIXLyVYh7v7rz&index=5 To use this service, follow these instructions:…
  • Hi there @Vee You can only have one email linked to your Payoneer account. If there is anything more questions please contact us
  • Hi @hello12345 You are not able to create a sub-user account for your Payoneer account if you have a company account, not an individual account, you are able to change the contact person, which means you would no longer have access to the account only the contact person would. Your account may also be eligible to set up…
  • Hey there @beluse you are correct, it is the same for South Africa. Linked here is the FAQ for withdrawal to your bank account and the following is a video explaining how to make the withdrawal, if you follow these steps and you do not withdraw enough funds you will get an alert stating the issue as to why:…
  • Hey there @Costin Yes, this should work! If you need help with this please let us know and we will be glad to advise on a case by case basis.
  • Hi @Costin This is a great idea, however, if your local currency is USD or EUR you will _not _be able to use the Manage Currencies feature in that currency. At this time the option of converting funds to your local currency is not available. We are working to enable more options in the future. Please note that you can…
  • Hi there @tamermgamal_868 To find the 4 digit code for linking your Paypal to your Payoneer card, you can view your transactions, either on the home page of your Payoneer account or by going to Activity on the top left of your screen and then to Transactions. If you are unable to find it, please contact customer care and…
  • Hi there @Xhess The USD funds will go to the USD card, and the EUR funds will go to the EUR card. You can have a card in each currency that is available inside your account.
  • Hey there @Sasindu as all Payoneer accounts are designed for professional payments we will need your business details for individual accounts. This being said, if your account show's your name when you log in you most likely have an individual account.
  • Hey there @Ricardo_7823 Please follow the directions provided by this company, USEND / Pontual Money Transfer is one of the intermediary banks that we use to transfer the funds to you, sometimes you must give approval to USEND / Pontual Money Transfer. If you have any additional questions, please don't hesitate to contact…
    in USEND Comment by Hannah_Payoneer July 21
  • Hi @Xhess if you have USD balance then you should only use the USD card
  • Hey there @chile_manuelmerida 1) The card is physical 2) They share a balance but you can hold off on your card by using the top-up feature 3) When you use the funds we will be able to move funds from the balance to the card 4) All of the fees will be on your Payoneer account 5) The card is shipped internationally 6) You…
  • Hi there @Alexplatov You should see the specific amount that you are able to withdraw from your account, you do have the ability to have your Patreon funds transferred directly to your local bank account, however, we recommend doing this after you have reached the minimum amount to withdraw and have withdrawn all your…
  • hi there @diegolecce You can receive payments from one of the following methods: * From one of our mass payout companies * Through the Global Payment Service * By Requesting a payment Important notes: The option to order the card will become automatically available on your online Payoneer account once you have received at…
  • hi there @Costin Thanks for asking about the Fiverr Revenue Card 1) DHL International for a non-refundable charge of $40/€35/£30, you will have to contact customer care directly to set this shipping option Please note this must be on the balance already 2) If you are receiving funds to your account and the card has not…
  • Hi @shahidabbasi I understand you wish to send payments to a Payoneer account. When you receive a payment request using an email address that is associated with your Payoneer account, you will be asked to log in with your account logging details. Once logged in, you will be able to proceed with the Payment request and a…
  • Thank you for your interest in Payoneer's Payment Request Service @jungleelephant . If you would like to apply for this service, please follow these instructions: Log in to your Payoneer online account Click "Receive" and select "Request a Payment" Follow the instructions and submit any requested information Remember to…
  • Hi there @srsoad2609 Please note that we are not able to approve of a document without your name and address on it, but it also must be dated from the past 3 months, this being said we can't accept a screenshot, on many account holders have been able to download their monthly statement with the required information on it
  • Hi @Xhess You should be able to order a USD card inside your Payoneer account, the same way you ordered the EUR card
  • Hi there @apple9800 the information the Mass Payout Company receives varies from company to company, Please make sure you are using your legal name and your own personal or professional bank account.
  • hi there @anvision Once you become more active in receiving payments to your Payoneer account, the option to send funds to other Payoneer users will be enabled for you. If you have specific questions about your account please contact customer care and they will be able to review your account for you.
  • Hi @nihadbakirli the option to order the card will become automatically available on your online Payoneer account once you have received at least $100 (or the equivalent amount in another currency) within the last 6 months in payments. Please note that payments received from eWallets (such as PayPal, Stripe, or Skrill) or…
  • Thanks, @anvision you are correct - until you receive a certain threshold of amount of payments or certain size payment (whichever comes first) that is when it is reviewed.
  • hi there @Xhess As you are receiving in USD then the funds will not be in the EUR card. At this time, we don't support transferring to a balance whose currency is the same as your local currency. You can find more information about the service in the Manage Currencies FAQ page. Please let us know if you have any further…
  • Hey there @Resko The fee for making a withdrawal is 2% of the requested amount. (When using a bank account registered as USD) If you switch to withdrawing funds in your local currency (using a bank account registered as UAH), the 2% fee will be taken from the converted amount instead, according to the market rate at the…
  • Thank you for your interest in Payoneer @msdh We understand that you want more information about our fees. The exact fees depend on Payoneer's agreement with the mass payout company in question and on card/account usage. Detailed Pricing & Fees information can be viewed on the Payoneer Payment Method page accessible from…
  • Hi there @murzai as a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all…
  • @navetteur yes you are correct
  • Hey there @hwilkes421 great question, the minimum for a withdrawal to a bank account based in the USA is $25. When you begin the withdrawal process you should be able to see the minimum. The amount varies from country to country which is why it is not listed on the FAQs
  • Hi there @Maya82 We do recommend that you register for your Payoneer account through 99designs - there should be a way to do that. If you have any questions you can contact us or reach out on social media (Facebook or Twitter)
  • Hi, there @navetteur please note that a payment made from one Payoneer account to a second Payoneer account is called "Make a Payment" so this type of payment will not count to the card.
  • hey there @muhammadddyounus you can upload the utility bills in the owner's name and then a rental agreement and that should be accepted. Please make sure that the utility bill is from the last 3 months
  • @Dasun95 You are able to log into your account and if you see a company name on the Payoneer account you have a company account, if you log in an you ONLY see your own name you have an invidual account. Please contact customer care if you are having issues with your personal account.
  • @ersinctimur You can open a new eBay account using the link that they provided to you, please select a company account is you are registered as a sole proprietorship, partnership, or corporation in eBay