Hannah_Payoneer ✭✭✭✭✭✭✭

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Hannah_Payoneer
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  • Hi there @micakin If you hold a Payoneer Card, your card’s specific Terms & Conditions also apply. To view the relevant Terms & Conditions for the card you hold, open Payoneer Cards page, select a card to view its details, then click the link to the Card Terms & Conditions. There are different terms and conditions for…
  • hi @beslac I have checked the account associated with the email used for your forum account and I can see that you already have the GPS service activated, the Global Payment Service allows you to receive payments from companies and marketplaces globally, by providing you with receiving accounts to which you can receive…
  • hi there @soniasarah If your company pays you in EUR you can receive it to your EUR account however as they are from the UK, they have the option to pay you in EUR or GBP, if they pay you in GBP to your EUR account the payment will not be able to receive this payment to your EUR account and it will get returned to your…
  • Hi there @mohsin_ahead I recommend that you use this link to apply for this new service. Once you fill this in you will be updated via email regarding the integration and your next steps. Please let us know if you have any further questions, and I will be happy to help!
  • Hi there @vavesparashar I am glad to tell you that you may send and receive payments, including sending payments to your local bank account, with your Global Payment Service Questionnaire in the submitted state. As previously stated you do not need to have it reviewed until you reach a certain threshold, and this threshold…
  • Hello @JinYoshiTsune I understand that you are interested in receiving a Payoneer card and I will be happy to give you more details. Before we explain to you the details needed to issue a Payoneer card we would like to let you know about another option you have, which allows you to get your funds directly into your…
  • Hi @emilius699 The GBP and USD virtual receiving accounts that are in your Payoneer account should be active, please note you may not use the details to log into the Barclays or First Century Bank websites. You may provide these details to businesses in the United States (USD) or in Great Britain (GBP) who need to pay you…
  • Hey @alipk90 If your account is under review this should mean that you will get an email from the team responsible for your review letting you know the outcome of their investigation. This time frame can be anywhere from one week and up. We appreciate your patience and understanding that we are a highly regulated US…
  • Hi there @BilalImran I understand you have questions regarding the recent closure of your Payoneer account. I would like to take this opportunity to explain what has occurred. At Payoneer, we regularly review customer activity in order to keep our payment platform safe for everyone. In a recent review of your account, the…
  • Hi @Nadya_88 If you are unable to provide valid proof of residence outside of Russia we cannot update your address to a different country.
  • Hi there @Quake260 Thank you for contacting Payoneer! We understand that you are interested in the Canadian Payment Service. Please note that currently, the service has certain eligibility criteria. In order to be eligible to apply for the service, you must first be more active in receiving payments from other sources that…
  • Hi @payMitch This is a great question! I understand you would like to change the currency of your Withdraw to Bank service. To change the currency used to withdraw to your bank account, you will need to re-add the bank details and select the relevant currency that you wish to use. To check if the currency you wish to use…
  • Hi @florbest89 You may use your card wherever Master Card is accepted you may see different fees than you did when you were in the United States. It is important for us to be transparent on the subject as we understand the importance of knowing the fees for planning your transactions and running your business. To make it…
  • Hi there @aqualonix If you are able to provide a residence permit within the last 1 year, or a bank statement or utility bill from the last 3 months you should be able to move your account to Montenegro. Regarding the card, once you update your address you should be able to check if you are able to request a card. If you…
  • Hi there @yzolotarev We have checked this out on our end and this is not coming from Payoneer please contact Upwork for an update on this for your future payments.
  • Hi @Izbie91 I understand that you have a fee of $10 each with each transaction. The exact fees depend on our agreement with the mass payout service in question. You can view the full list of the fees associated with your account by clicking the "Pricing & Fees" referred by your bank or any other payment provider enabling…
  • Hi @NovaCtzn Currently, you may continue to use Payoneer to receive your payments and have them transferred to your bank account if it is not on the sanctioned list, however, the regulations are changing quickly and that may change. If you have any further questions please post another question or contact customer care…
  • Hi there @Xenia144 As a digital nomad, and for all current and future Payoneer accounts you will need a valid address and proof of residence. If you can prove your residence outside of Russia you should be able to open a new account, for example, you would need to show a utility bill or a bank statement, with your name on…
  • HI, @DavidK90 We will continue to serve our existing customers in Russia in line with the limitations imposed by international sanctions. We have made the decision to suspend the ability for new customers in Russia to use Payoneer services as such any new Russian customers signing up to our service will only be able to…
  • Hey there @ismahii Yes, you may begin to receive payments in the Global Payment Service when your verification is under review. A good rule of thumb is if you have access to the service you can use the service.
  • hi, @AzzyCola currently transfers to local Russian banks that do not have sanctions are working. Please contact us via email if you see any issues with your account
  • hi @Alexander_Chaika We are still supporting our existing customers and clients, as eBay is a client of ours we will continue to support our clients
  • HI @bojance We do not have any restrictions for withdrawal to your local bank account in North Macedonia. Once your account is approved and your local bank account is verified you may begin to withdraw funds whenever you wish! I hope this is helpful information :smile:
  • Hi there @cosycarol As previously stated, your fees differ depending on your country and partner, to view your fees please click this link for your personal fees This will bring you to the page in your account where it shows what your exact account and card fees will be. In general, there is an activation fee, a yearly…
  • Hey @erebrov85 If you are able to register your account based in Thailand, we can approve your Passport. We will need you to provide proof of residence in Thailand which should be possible as you have stated you have a local bank account and we can accept a recent bank statement with your local address on it, other proof…
  • Hi there @marianova If you have an account that has been created and approved before this decision was made you will be able to receive payments to your bank account, no new Payoneer accounts can be created if you are based in Russia.
  • Hi there @borysl I wanted to start by saying, Payoneer stands with the people of Ukraine in their calls for peace and we are ensuring that our Ukrainian customers can access their funds regardless of where they are in the world. We are also opening up our platform to make it easier for our customers to fund organizations…
  • We continue to serve our existing customers in Russia in line with the limitations imposed by international sanctions. The list of sanctioned banks is changing frequently so please review the government sites for the latest information. US sanctions updates EU sanctions updates UK sanctions updates We have made the…
  • hi there @Kokopelli5 We continue to serve our existing customers in Russia in line with the limitations imposed by international sanctions. The list of sanctioned banks is changing frequently so please review the government sites for the latest information.
  • Hi there @rdv0011 Thanks for your question, currently you are unable to do this type of payment. It might be possible with a card. But it is not possible to do it from within the account.
  • Hi there @lynn2211 Please note that due to many factors we cannot see if you will be eligible to add a bank account that is outside of your country. Many times this is an option but I am unsure if it will be an option with your account. We encourage you to contact customer care to check what your personal account's…
  • Hi @dmdv Payoneer is licensed and regulated by multiple government regulators. We have been and remain in full compliance with all applicable sanctions regulations of the multiple jurisdictions in which we operate. Currently, SWIFT has not been blocked in Russia. If new sanctions are imposed that impact SWIFT, Payoneer…
  • Hi there @Geraldmagnet You are correct, this is fishy. We will not ask you to pay a 'Shipment fee' for funds. You can always contact customer care and we can confirm if we have sent the email. If you don't wish to contact customer care a quick tip to check if the email is from us is to check the email formula.. emails come…
  • Hey @frankm The exact fees depend on our agreement with the mass payout service in question. You can view the full list of the fees associated with your account by clicking the "Pricing & Fees" link, located under the "Help" menu on your online account.
  • Hit there @ismayilovmurad Kindly note the list is relating to business in and out of the Payoneer account, not relating to card usage. You should be able to link your Payoneer card to your Uber account. Thanks for the question!
  • Hi there @lexkrstn Unfortunately, we are unable to ship cards anywhere other than your home country, or to a location that you do not have any proof of residence for. Please contact customer care if you'd like to check if you are able to update your country.
  • Hi there @Tabassum313 There is not a possibility to log in to the Barclays website as it is a virtual bank account linked to your Payoneer account, made in agreement with Payoneer and Barclays. While the Global Payment Service has some functions of banking, it is not a bank account. You may also not charge Barclays or any…
  • Hi there @thowaiching143 Please note your Bank Statement must be recent, issued within the last 3 months
  • Hey there @Dr_H Please note that all requested details should be uploaded to your Verification Center. To submit a required document, please follow these steps: Log in to your Payoneer Account Click Settings and choose Verification Center from the dropdown menu Open the relevant requirement to find a secure upload window…
  • Thank you @Sharifulislammusic for contacting us regarding the Global Payment Service. The Global Payment Service allows you to receive payments from companies and marketplaces globally, by providing you with receiving accounts to which you can receive payments in supported currencies. How does it work? Payoneer provides…
  • Hey there @luq You will not be taxed, and there are no fees on your side for the service, there may be a fee or tax on the payer's side but I cannot be sure about that. Here is the FAQ about the Global Payment Service I hope this can help you!
  • Hi there @ilebel in this case we recommend that you contact Customer Care directly and they will be able to send you a link to update the bank account details on your account.
  • Hi there @JoePay55 Thanks for making a clear list! 1) If you do not have any balance you will not be charged the $29.95 fee 2) We cannot charge from your outside bank account, and you will not go into a negative balance 3) As stated before you will not go into a negative balance. 4 +5) If you close your account you may not…
  • Hi, there @CeBe2000 you were correct with ordering the USD card when receiving funds in USD. We do have a service called Manage Currencies however at this time, we don't support transferring to a balance whose currency is the same as your local currency. You can find more information about the service on the Manage…
  • hi there @NRana Please note that all Payoneer email addresses follow the formula: [email protected] So the email addresses: [email protected]com [email protected] are not valid Payoneer email addresses. Also please note, that all Payoneer payments are numerical, not letters and numbers. Finally, when…
  • We understand that you would like to use our Global Payment Service (USD) receiving account to connect with Paypal but it was not successful. In this case, we would like to invite you to replace your existing receiving account with a new one in your online account, if you have never used it on any marketplaces or provided…
  • Hey there @jshare Great question! The best way to replace a physical card with a virtual card is to contact customer care and ask that they request this for you. To do this before your current card expires you again must contact customer care and they will be happy to do a replacement for you if you are eligible.
  • Hi there @mervi If you share a surname with your husband or if you can provide a marriage certificate we will be able to approve a utility bill or a rental agreement as proof of residence for you. We are glad to help you!
  • hi there @hamster_switch Please note with certain partners you have to contact customer care directly to receive a link to register new bank details. I believe this is the case for your employer. Once you make the contact you should get an email in the following days with a link in it to help you register the new details.
  • Hi there @Heithem we do accept IDs in languages other than English!
  • Hi there @simo77 Please note you must have a local bank account when applying for Payoneer to use with Amazon
  • Hi there @alij2022 Please note we do require the entire document to be shown, if you feel more comfortable you can block out certain parts of the documents, and it may be approved this way, but that is not necessary as your data is safe with us. Additionally, kindly note, the document must be issued within the last 3…
  • Hi there @valentynaorekhova This is a great security question, please note that all official Payoneer emails will follow this formula: [email protected] :)
  • Hi there @Dzoja93 It seems like Payoneer is the right choice for you! We have 2 options for signing up, and I believe that the second option is the better one for your specific case. * If you plan to receive payments from a company that sends mass payouts through Payoneer, please log into your account with the company and…
  • Hi there @askuz It depends on the Mass Payout Partners you have linked and your original country restrictions. We would be able to check this for you personally when you contact the Customer Care team.
  • Hi there @askuz Please note that you may not have two Payoneer accounts approved at the same time. I would like to remind you that your new account will need to have Proof of Residence, acceptable forms of proof of residence are government-issued ID with your name and this address, or a copy of a recent utility bill that…
  • Hi there @mafzal we recommend contacting us and we will be glad to help you find a solution. Have a great day :smile:
  • HI @Bilal_4346 and @enea You do not need the Global Payment Service Questionnaire to be reviewed or approved before receiving payments. You may begin to get your funds whenever you are ready :)
  • Hi @teanzg You may provide your Global Payment Service details to Paypal and you will be able to transfer the funds to your Payoneer account. Here is our Global Payment Service FAQs
  • Hi, @TOHA22 your request is unclear to me, can you please rephrase it? I will be glad to help :smile:
  • Hey there @moonit We understand that you want more information about our fees. The exact fees depend on Payoneer's agreement with the mass payout company in question and on card/account usage. Detailed Pricing & Fees information can be viewed on the Payoneer Payment Method page accessible from your online account with your…
  • Hi there @Kaveen2003 Please upload your NIC and you may use Driving License as the option when selecting, please note it might take longer than usual for review using the NIC but you may upload it in place of the passport or drivers license.
  • Hi @Mhamdi_Moslem So glad you got a good response from Amazon!
  • We understand that you are expecting a payment from Freelancer.com and it was not received on your Payoneer account. To investigate this sort of case we will require that you send us an email to the customer care team. For further assistance with this issue, please contact Freelancer.com. In case you are advised to contact…
  • Hi @Mhamdi_Moslem If your Amazon account is supposed to pay you in Euro, then we reccomend that you provide your CitiBank account to Amazon and they should pay you into that account. The following is the FAQ for the Global Payment Service Any additional questions should be able to be reviewed here. Have a lovely day!
  • Hi @Temitope_Kayode Congratulations on going to grad school! Please note that your Payoneer card should be able to be used wherever Mastercard is accepted. If there is anything account-specific please contact customer care.
  • hi there @www Please use the "Tax Wizard". This is accessible by choosing "Tax Forms" in the "Activity" tab of My Account. The Wizard will appear on the main page of the tax form and it will take you, step by step by leading questions to the relevant tax form for them. Here is the link to the Taxes FAQ This should help you…
  • Hi there @rhondawhite04 we recommend that you clear your cookies and delete browser history as this may cause this type of issue.
  • Hi @ahmedmodabdellatif You should be able to find the payments on your transactions statement, it should say PP* followed by 4 digits, that you can provide to Paypal. If you are not receiving this payment please make sure that you are provide the correct currency bank account to Paypal. According to our experience, some…
  • Hi @dthapostle Thanks for your questions. Please note it is not possible to manage the settings, and it is a daily complete withdrawl. All Payoneer fees will be covered in account specific ways, related to how you are receiving funds.
  • hi there @felipekm Please note to reverse payments you must contact Customer Care directly and the Customer Care team will be able to inatiate the reversal of the payment to the sender.
  • Hi @Timilehine While Payoneer processes your Fiverr payments, removing Fiverr from your Payoneer account can only be initiated by the Fiverr Support Team. To contact Fiverr Support, you can visit their FAQ pages here…
  • hey @Shery024 Please note that your Payoneer account is designed for receiving payment for products and/or services you are providing. We do not allow payments that are sent from your personal bank details, as this is considered self-loading and is against our Terms and Conditions.
  • Hi @UMEGS Please contact customer care to review if there are any additional account-specific steps that need to take place.
  • Hey @YYC_Affiliate Please try to change the Year of Birth before selecting the month that should fix this :smile:
  • Hi @Hufnagel the Selfie you are requested to provide inside the app would create a quick verification of your identity as "Visual Identity Verification" this would be an automated process, however if you are unable to provide this specific selfie we will require a manual review. There is no way to opt out of the…
  • Hi @amrjalil the Online Seller account is an Individual account Please contact customer care directly to review any specific account questions.
  • @VerifyCode2urPone Please try the "call me option" Please also make sure your cookies and cache is cleared before imputing the code
  • @jod1973 You are completely correct :)
  • As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done…
  • Hi there @amrjalil the Online seller Option typically creates an Individual account, Please check if your account has a section stating "company name" and if it does not have this, then you have an individual account.
  • Hi there @amrjalil I believe this FAQ should be helpful for you. Please let me know if you need anything else
  • Hi there @thechosenone Please note your eBay and Payoneer details must match 100% for the account to be able to be approved. It is possible for one household to have multiple Payoneer accounts, as you asked if it is possible for there to be multiple Payoneer accounts with the same address and same surname. Here is the…
  • Hi there @rescuenglish If you are asking about the Global Payment Service Questionnaire then yes, you may begin to receive and send payments without it being reviewed or approved.
  • Hi again @jod1973 No you cannot ask customers to pay from their Payoneer account to your Payoneer account for a crypto purchase. If you can get a payment directly from the website you are selling on you may be able to receive this way. I hope this is clear :smile:
  • Thank you for contacting us @malikk908 Payoneer Receiving accounts allows you to receive payments from companies and marketplaces globally, including Wise, by providing you with receiving accounts to which you can receive payments in supported currencies. How does it work? Payoneer provides you with the details of a…
  • hi @melvinaabbott2 The option to order the card will become automatically available on your online Payoneer account once you have received at least $100 (or the equivalent amount in another currency) within the last 6 months in payments. Please note that payments received from eWallets (such as PayPal, Stripe, or Skrill)…
  • hi @Yolei to view your pre-auth expiration date you can go to your transactions page and select the relevant transaction and it should appear, if you have an issue finding it please let us know and we will be able to review this for you.
  • We are only able to approve the plastic ID, or another goverment issued photo ID. We will not be able to approve the paper ID.
  • Thank you for contacting Payoneer! @ramuzann We understand that you would like to use our Global Payment Service (USD) receiving account to connect with Paypal but it was not successful. In this case, we would like to invite you to replace your existing receiving account with a new one in your online account, if you have…
  • Hey there @jod1973 Thanks for asking for clarification, you may not send money between Payoneer accounts to pay for crypto. If a crypto company is paying out using Payoneer you can receive this way only.
  • hi @richarddualwye We understand that you have newly registered to Payoneer and your account is not enabled with the USD Payment Service receiving account. Kindly note that this is a recently carried out business decision. We apologize for the inconvenience this could have caused, and we appreciate your understanding.
  • hello @armujahid As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety and security of all…
  • Hey @Curious I responded with the only way to withdraw the funds to a bank account if it is under the minimum withdrawal limit. To turn off the funds transferring to your card you can turn off the Top-Off control This feature allows you to turn on/off the card's top-up, allowing the funds to drift to your card according to…
  • hey, @salihenesalkan as previously mentioned as long as it is not a payment sent using the Make a Payment Service, the Global Payment service, or the Payment Request Service. It should be okay
  • hi @MQinc Please note that the minimum withdrawal limit varies from country to country based on different local regulations. If the minimum withdrawal limit is $150, and you have $150 in your Payoneer account then you must withdraw $150, if you have $150 in your Payoneer account and your minimum withdrawal limit is $100…
  • Thank you @Flash101 for contacting us. I understand that you are interested in the card feature: the card top-up control. This feature allows you to turn on/off the card's top-up, allowing the funds to drift to your card according to your needs. We would be happy to help you set this new feature up in your account. To set…