KazPayoneer ✭✭✭✭✭✭✭
Hi folks. If you have a question or concern please make sure you send me a private message, instead of posting here on my wall. It will allow me to respond to your question quickly. Thank you!
About
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- KazPayoneer
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Comments
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Hello @ixm7md, please take a look at the first post on this thread, and reply back if you have questions or issues still.
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Hi there, I notice you said you have no open requirements. It seems that you may have submitted the questionnaire. At this point, if the Global Payment Service is no longer visible, it indicates that the service was suspended due to your answers on…
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Hello there, This is correct. The request a payment service is not automatically enabled for all new users upon registration. As you've noted, this requires you to have received 5k in payments using our other payment options - in particular, the Gl…
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Hi there, A handful of new users in select countries do not currently have access to the Global Payment Service. We hope this is only temporary and we can provide it to you int he future. But sadly, because of this, you'll not be able to use Payone…
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Hello @mirakool, unfortunately, you will need to submit an additional form of ID. As long as an ID number, birth date, photo, and name appears, you can submit it. If you are unable to provide anything else, I suggest to get in touch with the company…
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Hi there, We apologize for the lack of response on our end. We will get this handled and changed for you. Please allow several business days for the change to take effect. Thank you!
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Hi, You usually need to be verified before you can send payments so please make sure your account (and the receiver's) account is verified by uploading your govenrment ID. Thank you!
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Hi there, The answer is yes, if you receive your payments from them you can become eligible for the card. Thank you!
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And of course, we can accept a passport or driver's license.
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Hello there, The online copy of the NID is not something that we accept. We can accept the new smart ID from Bangladesh for verification, or we can accept the old Bangladesh (Physical) ID, with a photo of you holding the card in your hand. Thank y…
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Hi there, We generally do not change a user's country unless the documentation provided proves that the user lives in that country. If you live in India, please create a new account with the updated address. As this old account has been pending app…
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Hello, This is true - we do provide virtual US banking details for transactions such as this. It is called the Global Payment Service. Please take a look at information here, and let us know if you have any questions. Thanks!
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Hello, You can use the 'withdraw' button on your account to withdraw funds into your bank account. You can only receive payments directly into the bank account if you have a funding source attached to your account that allows the payment of bank tr…
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@djbrocom Hi, the way that you add funds into your card is by receiving payments. You cannot manually add funds from your own credit card or bank. It is not the same as other services like PayPal where you can self-fund your account. Thank you!
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Hi there, I see our Facebook team has advised you of the answer to this. Thanks!
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Hello, The live chat option is not immediately available for all users. It is dependent on payment history established. When you receive payments you should have this option. Thanks!
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Hi there, By all indications the transfer was sent. Our team will follow up with you today with a confirmation and instructions if you've not received it. Thanks.
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Our team will have a look as so as you submit the requested information. We apologize for the frustration. We don't intend it to be. Thanks.
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There is no need to create a new address. You can update your address on your online profile (if the account is approved), or you can upload a bank statement that has the correct address on it. Thanks!
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Hi, Our team has been in constant communication with you throughout the last two days via e-mail. Kindly provide the information that they've requested so they can process the payment. Thanks!
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Hello, Should you have payment issues, please contact customer support and have them approve the payment for you. Thank you!
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If we have disabled this option we are not able to disclose the reason why it was disabled. It is taken at the discretion of the payments team.
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Hi, if your payment service was disabled it means it was a decision made from our payments team. Not much we can do to get that back if it was already removed.
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Hello, We're very sorry this happened to you. But please note that on Payoneer you cannot do any transaction that has anything to do with bitcoin or cryptocurrency. The type of behavior you experienced is a reason why we do not support crypto-relat…
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It is likely that your account is not approved. Please contact customer support to make sure your account is approved. Thanks!
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Hi there, The website is under maintenance at the moment so you will need to login in a couple of hours when it is over. Sorry for the inconvenience.
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Hi @Kosta99, someone will be getting in touch with you today.
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Hello @Filip22, Kindly refer to the first page of this thread and reply back if we can provide assistance.
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Hello, Please note that we do not accept the Aadhar ID for verification. Please submit a PAN card or a passport instead. Thanks!
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Hi there, The 2% fee is charged if there is a mismatch in the currency of your bank account in correlation with your country. If the bank account is added on Payoneer with a non-local currency the 2% is charged. Please send a private message if yo…
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Hello, The Global Payment Service currently is not available to all new users of Payoneer as there are some recent country restrictions that would prevent this service from being immediately available. We hope this is only a temporary measure. We d…
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Hello, Our team shall follow up with you today via e-mail to assist further. Thanks!
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Hi there, Sometimes our team reviews payments and asks for additional verification. Please give our team some time to finish the review on your payment. Should you need anything dire, please contact customer support.
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Hi there, Please allow some business days for our team to review and approve your information. It can take up to 3 business days for information to be checked. Thanks!
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Hello there, Sorry to hear about this. As a first step, we want to make sure the bank details to which the payment was sent are correct. Please log in to your Payoneer online account. Once you have logged in, please follow these steps: • Click o…
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Hello, Sorry to see that you are unsatisfied with how long it takes to return a payment. The bank accounts, as you know, are only equipped to receive payments so it does take longer for a payment to be returned (sent) from the banks we provide than…
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Hi there, We typically require your government ID/passport, business profile, or Global Payment Service questionnaire up front. We would only ask for additional information if the government ID was unclear, or missing information, or if the answers…
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As of this message, the bank account is approved. Our apologies for the delay.
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Hi, The Global Payment Service is not available fro new users in your country. This was a fairly recent change made to users in a handful of countries. We hope this measure is only temporary. Our apologies.
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Hi, This is happening because you are not eligible for the service at the moment. This was a recent change done to new accounts. We hope to restore it in the future. But as of now, sadly it is unavailable. We do apologize.
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We've contacted a member of our team to help you and resolve this issue. Apologies for the delay.
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@Crystal7essen, sure, we will have someone contact you.
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If your account's been suspended by us, it means you are unable to use the service, which includes creating new accounts. We apologize if this is the case.
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Hi there, If the payments are for business purposes (work that yo do for the University), you would give them your account and routing number from the "Global Payment Service page. This can be found on your online account by going to "re…
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Hi there You would simply submit the information regarding the online jobs that you do. The business details are in reference to the type of work you do to receive payments. Thank you!
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Hello, Please note it can take **up to 24 hours ** to receive the confirmation after you withdraw. Thank you!
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Hi there, Please allow some time for our team to review your documents. Should you need updates please contact customer support or send one of the moderators here a DM.
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Hello, Please contact our customer support team for assistance as they may be able to come up with a solution for your funds. Thank you!
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Please allow a few business days for your information to be reviewed and approved. Once this happens, the payment in question will be approved. Thank you!
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Hello, Please note that in Bangladesh there is a minimum requirement to be able to order the card. You need to have received at least $100 in payments to qualify for our card. Thank you!
