KazPayoneer ✭✭✭✭✭✭✭

Hi there, It is possible to create an account as an expat. The main thing that we need is proof of address for your current country. Its fine if the ID is of a different country but we do need a utility bill or bank statement that can verify your current address. Thank you!

Hi there, We don't invest the money that is held in user accounts. There is no investment, nor is there interest. Thank you!

Hi there, Please be sure you are filling out the correct W form that reflects your status as a non-citizen. Once there, the field for the SSN/TIN can be left blank and can be submitted. Thank you!

Hi there, It is not possible to buy Ethereum using your card, or any other form of cryptocurrency or virtual currency. Thanks!

Hi there, Sorry to see that PlayerAuctions has stopped offering Payoneer as a payment method. You may still be able to use our Global Payment Service to receive payments from them if they have a bank transfer method. However we don't know right now when we will be offered again on them. You would surely be informed of it.…

Hi, Users who have a Prepaid or Commercial Debit MasterCard with us are charged an annual fee of 29.95 for every year that the card is active. Users who do not have this, and only have Payoneer balances are not access a fee, unless there have been funds sitting in the account for a year. This is to encourage you to…

Hi there, Thanks for the question. There is not a fundamental difference between seller and freelancer. These options are on the website to provide for a personalized experience during registration. There are no different rules or features for whichever one you chose. It is not possible for us to know which one was…

Hi there, to answer: 1) There isn't a way to change the currency when it is sent from Ezoic - you would have to discuss with them which currency you want to receive the payment in. When the payment arrives to your Payoneer balance you can use the "manage currencies" feature to convert the funds to USD but this would incur…

Hi there, You can use the name of the bank instead of Payoneer. You can give the payer either one of the details and they would still go to your account. Thank you!

Making an addition to my previous answer as there still seems to be a level of confusion with users attempting to reply to this post. The answer you see is, in fact, nicely laid out in the above link, under the section "when do we share your information". There, you will see a number of different scenarios in which we…

Hi there Currently this isn't a capability in our system. However we've heard a number of our users have a similar request. We've submitted the idea to our developers for future consideration. Thank you!

Hi there, If you are looking for a swift code for this bank, you are right in that it does not exist. This bank cannot accept wire transfers (which requires a swift code). Provided is an account number and routing number, which specifically is from local transfers (ACH). The payer would need to send an ACH transfer and not…

Hi there Thanks for this question. It is true that there has been a change in entity to our bank in Ireland. Regarding the privacy issue, I think it is nicely laid out here in our privacy policy. It is quite easy to navigate through so you should easily find your answer. You can access it by clicking here. Thank you!

Hi there, Thanks for this question. It is a good question. We do have a procedure for this, but you would definitely need to contact customer support via phone or e-mail. You would be asked for a number of verifying information, and from there the request is reviewed by our account security team. Please be sure to contact…

Hi there, Technically, you can transfer to TransferWise from Payoneer to TransferWise, but it is not at all recommended. You can pay your supplier via bank transfer, but our bank transfer is meant to be received by an actual physical bank and not a virtual bank. We don't recommend adding a TransferWise bank there, as it is…

Hi there, This would count as the annual fee. Since you only had 4 USD in the account, a partial fee was charged for that whole amount. There would not be a remaining 25 USD. Thanks!

The fees are not any different from the normal account fees, which all depend on how you receive payments. You can view the specific fees for your account in your online account under "pricing and fees".

Hi there, We are not considered a forex transfer firm or a remittance service. We are considered to be a Money Service Business (MSB), and a licensed money transmitter under US law. Thank you!

Thank you for your interest in learning more about the exciting news that Payoneer is planning to become a publicly traded company later this year. I am happy to confirm that this news is true; Payoneer does intend to become publicly traded in 2021. This milestone marks a new chapter in Payoneer's journey, enabling us…

Thanks for the update! I'm glad to say that this issue was resolved a couple of hours ago and you all should be able to proceed.

Hi there, This is a known issue that has been reported to our technical department. We hope to have a resolution soon, but it is being worked on. Thanks!

Hi there, Using our Withdraw to Bank service, you absolutely can withdraw funds that you receive into your Payoneer account to your company's bank account. Regarding the fees, it depends on your bank account and country that you are in, so I cannot state the fees in your particular instance. However, if you check the…

Hi there, thanks for your post, @Borris2077. The e-mail that you and our other holders with an AUD receiving account is not actually a discontinuation of service. What it means is that payments with your current AUD banking details will be invalid. Our team would be automatically adding a new AUD receiving account with a…

Hi there, Thanks for your post. Regarding your first point, there had been a technical issue with the forums in the other languages as that caused the "view only" setting to exist. I am glad to say that the issue has been resolved and you can post there. Still, we would never stop supporting our users from Latin America…

Understood, but still, at this time we don't have an app with the capabilities that you are looking for.

Hi there, We currently do not supply this. We supply physical prepaid cards, and (upon request) virtual card to users to make transactions, and not to 3rd parties. Thanks!

Hi there, We currently do not have such an option to hook up the card for purchasing like Apple Pay or Google Pay, but it is feedback that I can submit to our team for review! Thank you!

Hi there, You've raised a good question. The immediate answer as to why we do not provide this reference number is because as you know, it is not Payoneer specifically who is making the transfer. We use processors and corresponding banks to successfully wire funds to your bank account, so these reference numbers would…

Hi there, Thanks for the good question. We generally try to use a provider that is local to the bank account, but sometimes as you've noted the transfer can come from outside the region. As the specific providers are not determined until you've made the transfer, there is no way of predicting which provider will handle the…

Hey @ajaysolanki, be sure to check the name of the provider you are working with. If the bank provider was DeutscheBankMP, please contact them directly to obtain the FIRC you are looking for. If the bank provider was Earthport, please contact customer support, as they will need to send this file to you. Thanks!

Hi there, We do accept national IDs written in Urdu. We accept IDs written in any language. Thanks!

Hello there, Thanks for your suggestion. Currently, we offer an e-mail option as a temporary use for the 2-factor authentication, and an easy option to reset the number should you relocate. Both would require some assistance from customer support. Still, thanks for your suggestion. We will submit it to the appropriate team…

Hi there, Thanks for the message. We do issue our own cards now, but the fee structure is the same. In most cases, a fee will apply especially when you are doing physical transactions in your local country or using the card online. This is usually a cross border fee, a fee that is charged when you use the card outside of…

Hi there, I hope you are well. It seems that you are referring to some kind of link or plugin that you can put on your website to enable users to pay you via Payoneer, similar to the type of extensions that Stripe or PayPal provide. At this time, we do not have such a feature available, unfortunately. You would need to…

Hi there! Thanks for your post. I can answer some but not all of your questions as I cannot answer questions that are account specific. But here is some information about the annual inactive fee that I hope and trust will answer most of your questions. The Payoneer account fee is only applicable for users who are inactive…

The card is not meant to work on eToro but some users have had success. Those types of transactions should be declined at this point especially with the new card issuer (us). Sending funds to an eToro bank account will not work regardless, and it will not work to send funds to Payoneer from eToro.

Hi there, In regards of this particular payment, the account actions you perform are not relevant to the acceptance of this payment. At this time, we cannot support the receipt of IRS-related payments unless you have performed a job for them as an independent contractor/freelancer. This includes stimulus or refund…

Hi there, Apologies for the confusion! For the record, the correct address to use for the Global Payment Service' US Payment Service bank details is the address listed on the Payoneer App. That is the correct and updated address. As a rule of thumb, the information on the Payoneer app and website is going to be correct. If…

Hi there, Thanks for the good questions. The best document to refer to about this matter is our privacy policy. There are some scenarios that are outlined in a table so that it is easy to read. But to answer the original question, we do not actively provide information to a government agency unless we are complying with a…

Hi, thanks for your post! Currently we are not obligated to provide this information to US LLC business accounts. We do provide the form for individuals who work with specific partners of ours, generally at their request, but otherwise we are not able to provide it. Thank you!

Hello there, To my knowledge, the Fiverr fees are monthly and not annual. The fee will still be charged, regardless of how many transactions you perform, but the more transactions you perform may lead to a lower fee. You can check this information out on your Payoneer account, under "pricing and fees". Thank you!

Hi there, thanks for your question. We would love to be able to offer our Prepaid MasterCard in Russia once again someday. The reason we had to cease is because of a recent regulation in Russia that involved our card provider, MasterCard, to be prevented as a foreign card issuer to have card users there. It was not a…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Global Payment…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, in cases where the wrong bank details are entered, the bank usually will see the attempted withdrawal and reject it. This means your…

Hey there everyone, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topics about your situation, as you may find the answer that you seek: How to…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Request for…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: I Can't Access My…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, in cases where the wrong bank details are entered, the bank usually will see the attempted withdrawal and reject it. This means your…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: My Account is Not…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Community Federal…

Hi all, In addition to documents, our team may request a full residential address. This type of address that we need is one that accurately describes your house. It may not be the same address that you use as legal purposes, as the address format varies from country to country. Instead, whenever you provide an address, be…

Hi! As you all may know, the we may request the approval of documents for verification in order to clear any payment that is pending. In this regard, we typically request a government issued ID or a passport, and/or proof of residence. Luckily, we also have a thread that covers these requirements specifically so that you…

Hi, thanks for the good question. It seems this question is more about the prepaid Mastercard. You can receive your payments from Stripe to Payoneer, yes. But payments from Stripe generally do not count towards card eligibility. You would need to receive payments from companies.

Glad to hear! Take care.

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: My Account's Not…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Request for…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Using Global Payment…

Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Pending Payments -…

Hello folks! We are unable to provide account-specific support here in the community. However, it is worth noting that the Global Payment Service questionnaire is not approved until you have already received payments via the Global Payment Service. If you have not yet, and are not, the document will not (nor does it need…

Hello there, We are unable to provide account support here in the community. However, usually our team will ask you to submit information for your card to be approved. Please check the verification center to see if there are any outstanding requests. Additionally, regarding the Global Payment Service questionnaire, this…

Hey there, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concern. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Pending Payments - FAQ Should you find that…

Hey there, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Request for Documents - FAQ Additionally,…

Hi folks, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concern. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Request for Documents: ID and Proof of…

Hi folks, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Global Payment Service not available - FAQ…

Hi folks, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you may find the answer that you seek: Global Payment Service not available - FAQ…

Hi there, Thanks for your post on the community. Unfortunately, we are unable to address these concerns as they are specific to your account and we cannot provide support on the community forum. Instead, please take a look at these two guides here on the forum that address your issues of having the Global Payment Service…

Hi there, @Luciano_Olmedo, The best way to check if your account is verified or not is to check the verification center of your online account. This will tell you the information that is requested, which is being reviewed, and which is approved. It is noteworthy that for account verification we will ask for…

Hi! I hope you are well. :)

Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with something on your online account. We also encourage you to view the many…

Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with something on your online account. We also encourage you to view the many…

Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with something on your online account. We also encourage you to view the many…

Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with something on your online account. We also encourage you to view the many…

Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with something on your online account. We also encourage you to view the many…

Hi there, The country that you live in only has automatic withdrawals. Withdrawals happen to your bank account every hour upon receiving payments. Therefore there is not a way to manually withdraw, as it happens automatically. Thank you!

Hi there, We currently do not have a feature like this available for our users, unless your company is an enterprise client of ours. Please send a private message if you need assistance.

Hi, there is nothing required for the account. The issue is that the account is under an additional review that has not concluded yet. You will receive an e-mail in the coming days with an update. Thanks!

Hi there, It appears in this case you have to create a new account for the Ezoic account, which you can do by creating a new account with a new e-mail address. If you need additional assistance please send me a private message.

Hi there, Payments from Skrill will not count towards the card. Skrill is an eWallet and such payments do not count towards the card. Only payments from a company bank account, or a marketplace (Fiverr, Upwork) will count for the card. Thanks!

Hi there, While you can link PayPal to receive funds into your Payoneer account, there is not a way for you to receive your funds from Payoneer to PayPal. Thanks!

Hi, we are aware of these issues and they have since been resolved. Let me know if they haven't been, for you.

Hi there, I tried to look up your account but couldn't find it. Please send me a private message so I can provide a personalized response.

Hello @AnaisG, the issue has been forwarded to the approvals team for review.

Glad to see that this issue's been resolved. Your account is approved and verified. Thanks!

Hi, We are sorry to hear about the pending payment. We are having our team have a look as soon as possible and provide a proper response in the coming days, Thanks!

Hello, Please be sure to check your e-mails, as there is a specific reason why your account was closed. If you did not receive the e-mail please send a private message. Thanks!

Hi there @Abdul_Muqsit_Ali123 , Please note that you have a number of un-submitted requirements on your account that is causing the payment to be pending. Please login to your account and provide the requested information. Thanks!

Hi there, Unfortunately it is generally not possible to open a Payoneer account without a bank account. The only bypass is to create an account through one of our enterprise clients, using their "prepaid card" option. Thank you

Hi there, J see the withdrawal is about to be sent so it looks like the issue is resolved. Thanks!

Hi there, Thanks for your message. On the public forum we din't have the capacity to handle requests to return or cancel payments, but I will state that generally we are unable to cancel payments that come from FIverr due to a service agreement with them. I would recommend contacting Fiverr support to have the payment…

Hi, I see that the issue's been resolved. Let us know if you encounter any other issues.

Hi there, It seems that the way to solve your issue is to renew your card. This will make your account active for Upwork payments. Our team has e-mailed you again today asking to verify your information to order the card. Please reply there when you can. Thanks!

Hi there, One of our team members has e-mailed you directly about this matter today. Please be sure to reply there so we can get this issue resolved.

Hi there, We're sorry for the pending payment. We looked into the issue and are having it resolved by our payments approval team. You should be getting an update on this matter via e-mail soon. Thank you!

Hi, My apologies for not responding to the message you sent yesterday. I am following up with you via private message and hope to help resolve this.

Hi there, We are unable to assist with such a request on the public Forum but if you contact customer support and ask for their help in placing the funding source on your account, they should be able to provide a registration link for you. Thank you!

Hi there, We're sorry that you've had so many issues using the card. As the card is a prepaid debit card, we always encourage users to exercise the utmost caution whenever they put their card details on any website. While at this time we do not have any additional safety or security measures apart from the ones you've…

Hi there, Good question. To answer, when you withdraw your USD from your Payoneer account to a bank account that has a different currency, the funds will be sent to your bank account in that currency. So if your bank currency on Payoneer is set to your local currency you'll receive funds int he local currency. A…

Hi, looks like the issue is resolved and your document was submitted. Thanks!

Hi, your documents are in review so we should wait for the approval. Thanks!

Hi, We'd suggest to contact our customer support team, to report this technical mishap. They may have an option ready for you. Thanks!