KazPayoneer ✭✭✭✭✭✭✭
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- KazPayoneer
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Comments
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Hi there, We currently do not supply this. We supply physical prepaid cards, and (upon request) virtual card to users to make transactions, and not to 3rd parties. Thanks!
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Hi there, We currently do not have such an option to hook up the card for purchasing like Apple Pay or Google Pay, but it is feedback that I can submit to our team for review! Thank you!
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Hi there, You've raised a good question. The immediate answer as to why we do not provide this reference number is because as you know, it is not Payoneer specifically who is making the transfer. We use processors and corresponding banks to success…
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Hi there, Thanks for the good question. We generally try to use a provider that is local to the bank account, but sometimes as you've noted the transfer can come from outside the region. As the specific providers are not determined until you've mad…
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Hey @ajaysolanki, be sure to check the name of the provider you are working with. If the bank provider was DeutscheBankMP, please contact them directly to obtain the FIRC you are looking for. If the bank provider was Earthport, please contact cust…
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Hi there, We do accept national IDs written in Urdu. We accept IDs written in any language. Thanks!
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Hi there, At this time we only support payments to the JPY currency from marketplaces, so if this PIVX Fanbox is not a marketplace, it is not supported. I will leave this thread open in the event anyone else has received payments from this initiat…
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Hello there, Thanks for your suggestion. Currently, we offer an e-mail option as a temporary use for the 2-factor authentication, and an easy option to reset the number should you relocate. Both would require some assistance from customer support.…
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Hi there, Thanks for the message. We do issue our own cards now, but the fee structure is the same. In most cases, a fee will apply especially when you are doing physical transactions in your local country or using the card online. This is usually …
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Hi there, I hope you are well. It seems that you are referring to some kind of link or plugin that you can put on your website to enable users to pay you via Payoneer, similar to the type of extensions that Stripe or PayPal provide. At this time, …
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Hi there! Thanks for your post. I can answer some but not all of your questions as I cannot answer questions that are account specific. But here is some information about the annual inactive fee that I hope and trust will answer most of your questi…
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The card is not meant to work on eToro but some users have had success. Those types of transactions should be declined at this point especially with the new card issuer (us). Sending funds to an eToro bank account will not work regardless, and it w…
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Hi there, In regards of this particular payment, the account actions you perform are not relevant to the acceptance of this payment. At this time, we cannot support the receipt of IRS-related payments unless you have performed a job for them as an…
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Hi there, Apologies for the confusion! For the record, the correct address to use for the Global Payment Service' US Payment Service bank details is the address listed on the Payoneer App. That is the correct and updated address. As a rule of thu…
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Hi there, Thanks for the good questions. The best document to refer to about this matter is our privacy policy. There are some scenarios that are outlined in a table so that it is easy to read. But to answer the original question, we do not activ…
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Hi, thanks for your post! Currently we are not obligated to provide this information to US LLC business accounts. We do provide the form for individuals who work with specific partners of ours, generally at their request, but otherwise we are not a…
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Hello there, To my knowledge, the Fiverr fees are monthly and not annual. The fee will still be charged, regardless of how many transactions you perform, but the more transactions you perform may lead to a lower fee. You can check this information…
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Hi there, thanks for your question. We would love to be able to offer our Prepaid MasterCard in Russia once again someday. The reason we had to cease is because of a recent regulation in Russia that involved our card provider, MasterCard, to be pre…
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about …
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, in cases where the wrong bank details are entered, the ban…
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Hey there everyone, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following top…
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about …
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about …
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, in cases where the wrong bank details are entered, the ban…
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about …
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about …
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Hi all, In addition to documents, our team may request a full residential address. This type of address that we need is one that accurately describes your house. It may not be the same address that you use as legal purposes, as the address format …
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Hi! As you all may know, the we may request the approval of documents for verification in order to clear any payment that is pending. In this regard, we typically request a government issued ID or a passport, and/or proof of residence. Luckily, we …
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Hi, thanks for the good question. It seems this question is more about the prepaid Mastercard. You can receive your payments from Stripe to Payoneer, yes. But payments from Stripe generally do not count towards card eligibility. You would need to …
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Glad to hear! Take care.
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about …
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about …
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about …
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Hey there, I hope you are well. Thank you for posting. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about …
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Hello folks! We are unable to provide account-specific support here in the community. However, it is worth noting that the Global Payment Service questionnaire is not approved until you have already received payments via the Global Payment Service…
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Hello there, We are unable to provide account support here in the community. However, usually our team will ask you to submit information for your card to be approved. Please check the verification center to see if there are any outstanding reques…
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Hey there, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concern. However, please direct your attention to the following topic about your situation, as you m…
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Hey there, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you …
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Hi folks, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concern. However, please direct your attention to the following topic about your situation, as you ma…
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Hi folks, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you m…
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Hi folks, I hope you are well. As we cannot provide support here on the community forum, we are unable to address your specific, account-related concerns. However, please direct your attention to the following topic about your situation, as you m…
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Hi there, Thanks for your post on the community. Unfortunately, we are unable to address these concerns as they are specific to your account and we cannot provide support on the community forum. Instead, please take a look at these two guides her…
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Hi there, @Luciano_Olmedo, The best way to check if your account is verified or not is to check the verification center of your online account. This will tell you the information that is requested, which is being reviewed, and which is approved. I…
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Hi! I hope you are well. :)
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Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with…
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Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with…
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Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with…
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Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with…
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Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with…
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Hi there, The country that you live in only has automatic withdrawals. Withdrawals happen to your bank account every hour upon receiving payments. Therefore there is not a way to manually withdraw, as it happens automatically. Thank you!
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Hi there, We currently do not have a feature like this available for our users, unless your company is an enterprise client of ours. Please send a private message if you need assistance.
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Hi, there is nothing required for the account. The issue is that the account is under an additional review that has not concluded yet. You will receive an e-mail in the coming days with an update. Thanks!
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Hi there, It appears in this case you have to create a new account for the Ezoic account, which you can do by creating a new account with a new e-mail address. If you need additional assistance please send me a private message.
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Hi there, Payments from Skrill will not count towards the card. Skrill is an eWallet and such payments do not count towards the card. Only payments from a company bank account, or a marketplace (Fiverr, Upwork) will count for the card. Thanks!
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Hi there, While you can link PayPal to receive funds into your Payoneer account, there is not a way for you to receive your funds from Payoneer to PayPal. Thanks!
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Hi, we are aware of these issues and they have since been resolved. Let me know if they haven't been, for you.
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Hi there, I tried to look up your account but couldn't find it. Please send me a private message so I can provide a personalized response.
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Hello @AnaisG, the issue has been forwarded to the approvals team for review.
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Glad to see that this issue's been resolved. Your account is approved and verified. Thanks!
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Hi, We are sorry to hear about the pending payment. We are having our team have a look as soon as possible and provide a proper response in the coming days, Thanks!
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Hello, Please be sure to check your e-mails, as there is a specific reason why your account was closed. If you did not receive the e-mail please send a private message. Thanks!
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Hi there @Abdul_Muqsit_Ali123 , Please note that you have a number of un-submitted requirements on your account that is causing the payment to be pending. Please login to your account and provide the requested information. Thanks!
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Hi there, Unfortunately it is generally not possible to open a Payoneer account without a bank account. The only bypass is to create an account through one of our enterprise clients, using their "prepaid card" option. Thank you
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Hi there, J see the withdrawal is about to be sent so it looks like the issue is resolved. Thanks!
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Hi there, Thanks for your message. On the public forum we din't have the capacity to handle requests to return or cancel payments, but I will state that generally we are unable to cancel payments that come from FIverr due to a service agreement wit…
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Hi, I see that the issue's been resolved. Let us know if you encounter any other issues.
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Hi there, It seems that the way to solve your issue is to renew your card. This will make your account active for Upwork payments. Our team has e-mailed you again today asking to verify your information to order the card. Please reply there when y…
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Hi there, One of our team members has e-mailed you directly about this matter today. Please be sure to reply there so we can get this issue resolved.
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Hi there, We're sorry for the pending payment. We looked into the issue and are having it resolved by our payments approval team. You should be getting an update on this matter via e-mail soon. Thank you!
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Hi, My apologies for not responding to the message you sent yesterday. I am following up with you via private message and hope to help resolve this.
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Hi there, We are unable to assist with such a request on the public Forum but if you contact customer support and ask for their help in placing the funding source on your account, they should be able to provide a registration link for you. Thank y…
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Hi there, We're sorry that you've had so many issues using the card. As the card is a prepaid debit card, we always encourage users to exercise the utmost caution whenever they put their card details on any website. While at this time we do not h…
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Hi there, Good question. To answer, when you withdraw your USD from your Payoneer account to a bank account that has a different currency, the funds will be sent to your bank account in that currency. So if your bank currency on Payoneer is set to …
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Hi, looks like the issue is resolved and your document was submitted. Thanks!
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Hi, your documents are in review so we should wait for the approval. Thanks!
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Hi, We'd suggest to contact our customer support team, to report this technical mishap. They may have an option ready for you. Thanks!
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Hi, We're sorry for the inconvenience and that you have had a bad experience. It is not our intent at all. To explain the situation with more clarity, the issue is that you have a card-based account, which means the account is not functional if th…
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Hi there, I am not sure what this is regarding but it is not the proper place. If you are inquiring about a refund you should contact our support and see what the situation is. Thanks!
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Hi, it's been handled, I see. Thanks!
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If you have a card on your account that you haven't received, the payment is pending until you receive the card. Same goes for an expired card. Please contact customer support for assistance on this.
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Hi there, Documents will be approved when you receive payments. Thanks!
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Hi there, Our teams internally have been made aware and are looking for a solution. It will take some time to get one so we do appreciate your patience throughout. Our team will respond as an update is ready. Thanks!
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Hi there, While not usual, the most it can take is 10 business days. I would suggest to contact customer support then, and we can check our systems for if it arrived.
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Hi there, You'll need to delete the current bank, and re-add it with the correct IBAN details. Thanks!
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Hi there, Our team has already sent you an e-mail regarding the approval of your account. Please take a look and reply with the requested. Thank you!
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Hi, We're aware of this issue and for now, you can ignore that specific requirement. Thanks!
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Hi, This is an outdated post which does not necessarily apply in 2020. Should you want to pursue this matter, you should check out the Affiliates page on the Payoneer.com website, and fill out the sales form. Thanks!
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Hi there You should contact customer support to see if there are other options we can pursue. But generally we cannot return payments to Fiverr, and such requests should go to Fiverr directly. Thanks!
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Hi, Your account is likely undergoing an additional review at this point which is why it's not been approved yet. Lets give the team their due time to review everything. You will be notified upon approval. Thanks!
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Hi, Please be sure you are submitting photos of your ID which are: 1) Photos taken with a camera or a phone, and NOT scans. 2) Not cropped 3) Photos in high quality, that can be read when zooming into the image Hopefully these tips can help you g…
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Hi, I see this issue's been resolved, Thanks!
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Hi, Our team's been aware of this and is working to approve everything soon. Thanks!
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Hi, I see that you had this question answered on live chat. Thank you!
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Hello @muhammadddyounus, Please be sure the payer has replied to our team's requests, sot hat the payment can be approved. If they have already, you can get the approval of the payment expedited if you contact customer support. Thanks!
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We are sorry to hear this, but sadly we cannot assist further.
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Hi @txnyxv, after looking at your account it looks like you've received the payment in question. @Kora65, if you contact our customer support we'll be glad to look into it, although Payoneer can't hardly be held responsible for a payment that we ha…
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Hi, I see you have asked this question on our Arabic language forum. Thanks!
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Hi there, The only way to receive payments from individuals there would be to send them a payment request. This is a feature that is usually unlocked after you have already used our other services to receive payments. You can check if you have this…
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Hi there, This may be possible but it depends on the permissions of your funding source. This would be better answered if you contact customer support. Thanks!
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Hi there, You may want to go through all of the different e-mail addresses that you use for online accounts. If we are saying you already have an account it is surely one of those e-mail addresses. Thank you!
