KazPayoneer ✭✭✭✭✭✭✭
About
- Username
- KazPayoneer
- Joined
- Visits
- 1,036
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- Confirm Email, Member, Administrator
- Points
- 829
- Posts
- 1,533
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- 21
Comments
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Hello, @Robithnurielhaq, This happens because the transfer had not been sent yet. It can take up to 24 hours for a transfer to be sent. It is not instant in most cases. Nor is it cause for concern. I see the transfer was sent shortly after this po…
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Hi there, If you give us a call, the team should be able to provide you an update on this situation. As we can't comment on account specific matters on the community forum this would be your best bet. Thanks!
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Hi there, The process can take a while because our team does a thorough review. This is why it is important to provide detailed information in the beginning so that the review can be as smooth as possible. Our team is aware of your case, hope to ha…
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Hello, you should still be able to use the Global Payment service. If you have issues with this, please contact us.
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Hello, Our approvals team will go ahead and approve these details. Please be sure to contact customer support and explain the matter to them so that they can approve the bank account as yours. Thanks!
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Hello there, If the bank account is closed, the funds will be rejected by your bank automatically. Once rejection occurs, the funds will return to your Payoneer account. You don't need to do anything else at this point but wait for the funds to ret…
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Hello, @jubaearhossain, as you know by now the payment is approved. @personalizedluggage, our team's asked you to provide additional information. I see you've provided it. Please give the team 1-2 business days to review it. @cowboyfromhell The m…
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Hello, @Sadee, your account is approved. Thanks!
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Hi there, No need to wait for the Global Payment questionnaire to be approved if you are receiving payments from Fiverr. It doesn't affect these payments, and it doesn't affect your bank withdrawals. Thanks!
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Hi there, This is a request that has to be submitted to our payments department so that they can change your "doing business as" name. As they somehow couldn't do this for you on live chat we've gone ahead and taken care of that for you. Thanks!
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Hi there, Auto-withdrawal into a Payoneer account does not exist for anyone outside of India. I've checked your account and see that nothing had been auto withdrawn from your account. Please send a private message so I can see what you were trying…
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Hi, The issue could be anything from a technical error, to an blocked card, to a verification check of your account. It is hard to tell without having account information available. I would suggest that you contact customer support as they can pro…
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This indicates that there is an invalid character in your entry. You can only use numerals and Latin characters in that slot. Kindly be sure you are not using any special characters. If the issue still persists be sure to contact customer care beca…
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Hi, This indicates that you've not received enough qualifying payments to be able to use this feature. Payments that qualify towards this activity include all payments received from companies that pay with Payoneer, or the Global Payment Service. …
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Hello @mashalusman, the records indicate that you've already submitted this line of business verification as of yesterday. You do not need to submit anything further.
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Hello, We still ship cards and offer withdrawal in Tunisia. Thanks!
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Hello, Please contact customer support for additional assistance on this issue. Thank you!
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Hi, are you saying that you do not see a form there? Have you tried to clear your browser's cookies and cache? Sounds like a display error.
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Hi, your account has been approved. Thanks!
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Hi there, We offer FedEx in the US only and DHL internationally. The fee for the DHL shipping is $40. Thanks!
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Hi there, After having looked into your case myself I see that the complaint is already being escalated accordingly. Just to provide some more information - the reason it takes 14 working days to get the funds back is not because we spend time rev…
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Hello, You cannot link your Transferwise bank as a withdrawal method. The way we make bank transfers requires the presence of a non-virtual bank. Transferwise, being an online payment service, wouldn't be acceptable in this. Thanks!
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Hi, Seems that the team may have removed this feature from your account. When this happens it indicates a violation of our terms and conditions. We wouldn't be able to disclose much more about this case on the public forum. I would suggest to con…
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Hello, There are pending requirements of your account. Please have a look in your online account and upload the requested. We've also re-sent the e-mail that was previously sent to you regarding this. Thanks!
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Hello! Hope you enjoy Payoneer!
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Hi, This indicates an unpaid fee of your account. Once this fee is deducted, the available balance will match the actual balance. Thank you!
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Hello, You cannot. You need to register with your identity, and not someone else's.
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Hi there, This means that it is not possible to manage currencies if the currency matches the currency of your country. The alternative here would be to use the Withdraw to Bank system, as this would do the conversion for you. Thanks!
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Hi there, I notice you said you have no open requirements. It seems that you may have submitted the questionnaire. At this point, if the Global Payment Service is no longer visible, it indicates that the service was suspended due to your answers on…
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Hello there, This is correct. The request a payment service is not automatically enabled for all new users upon registration. As you've noted, this requires you to have received 5k in payments using our other payment options - in particular, the Gl…
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Hi there, A handful of new users in select countries do not currently have access to the Global Payment Service. We hope this is only temporary and we can provide it to you int he future. But sadly, because of this, you'll not be able to use Payone…
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Hi there, We apologize for the lack of response on our end. We will get this handled and changed for you. Please allow several business days for the change to take effect. Thank you!
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Hi, You usually need to be verified before you can send payments so please make sure your account (and the receiver's) account is verified by uploading your govenrment ID. Thank you!
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Hi there, The answer is yes, if you receive your payments from them you can become eligible for the card. Thank you!
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And of course, we can accept a passport or driver's license.
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Hello there, The online copy of the NID is not something that we accept. We can accept the new smart ID from Bangladesh for verification, or we can accept the old Bangladesh (Physical) ID, with a photo of you holding the card in your hand. Thank y…
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Hi there, We generally do not change a user's country unless the documentation provided proves that the user lives in that country. If you live in India, please create a new account with the updated address. As this old account has been pending app…
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Hello, This is true - we do provide virtual US banking details for transactions such as this. It is called the Global Payment Service. Please take a look at information here, and let us know if you have any questions. Thanks!
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Hello, You can use the 'withdraw' button on your account to withdraw funds into your bank account. You can only receive payments directly into the bank account if you have a funding source attached to your account that allows the payment of bank tr…
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@djbrocom Hi, the way that you add funds into your card is by receiving payments. You cannot manually add funds from your own credit card or bank. It is not the same as other services like PayPal where you can self-fund your account. Thank you!
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Hi there, I see our Facebook team has advised you of the answer to this. Thanks!
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Hello, The live chat option is not immediately available for all users. It is dependent on payment history established. When you receive payments you should have this option. Thanks!
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Hi there, By all indications the transfer was sent. Our team will follow up with you today with a confirmation and instructions if you've not received it. Thanks.
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Our team will have a look as so as you submit the requested information. We apologize for the frustration. We don't intend it to be. Thanks.
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There is no need to create a new address. You can update your address on your online profile (if the account is approved), or you can upload a bank statement that has the correct address on it. Thanks!
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Hi, Our team has been in constant communication with you throughout the last two days via e-mail. Kindly provide the information that they've requested so they can process the payment. Thanks!
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Hello, Should you have payment issues, please contact customer support and have them approve the payment for you. Thank you!
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If we have disabled this option we are not able to disclose the reason why it was disabled. It is taken at the discretion of the payments team.
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Hi, if your payment service was disabled it means it was a decision made from our payments team. Not much we can do to get that back if it was already removed.
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Hello, We're very sorry this happened to you. But please note that on Payoneer you cannot do any transaction that has anything to do with bitcoin or cryptocurrency. The type of behavior you experienced is a reason why we do not support crypto-relat…
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It is likely that your account is not approved. Please contact customer support to make sure your account is approved. Thanks!
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Hi there, The website is under maintenance at the moment so you will need to login in a couple of hours when it is over. Sorry for the inconvenience.
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Hello, Please note that we do not accept the Aadhar ID for verification. Please submit a PAN card or a passport instead. Thanks!
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Hi there, The 2% fee is charged if there is a mismatch in the currency of your bank account in correlation with your country. If the bank account is added on Payoneer with a non-local currency the 2% is charged. Please send a private message if yo…
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Hello, The Global Payment Service currently is not available to all new users of Payoneer as there are some recent country restrictions that would prevent this service from being immediately available. We hope this is only a temporary measure. We d…
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Hello, Our team shall follow up with you today via e-mail to assist further. Thanks!
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Hi there, Sometimes our team reviews payments and asks for additional verification. Please give our team some time to finish the review on your payment. Should you need anything dire, please contact customer support.
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Hi there, Please allow some business days for our team to review and approve your information. It can take up to 3 business days for information to be checked. Thanks!
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Hello there, Sorry to hear about this. As a first step, we want to make sure the bank details to which the payment was sent are correct. Please log in to your Payoneer online account. Once you have logged in, please follow these steps: • Click o…
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Hi there, We typically require your government ID/passport, business profile, or Global Payment Service questionnaire up front. We would only ask for additional information if the government ID was unclear, or missing information, or if the answers…
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As of this message, the bank account is approved. Our apologies for the delay.
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Hi, The Global Payment Service is not available fro new users in your country. This was a fairly recent change made to users in a handful of countries. We hope this measure is only temporary. Our apologies.
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Hi, This is happening because you are not eligible for the service at the moment. This was a recent change done to new accounts. We hope to restore it in the future. But as of now, sadly it is unavailable. We do apologize.
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If your account's been suspended by us, it means you are unable to use the service, which includes creating new accounts. We apologize if this is the case.
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Hi there, If the payments are for business purposes (work that yo do for the University), you would give them your account and routing number from the "Global Payment Service page. This can be found on your online account by going to "receive", an…
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Hi there You would simply submit the information regarding the online jobs that you do. The business details are in reference to the type of work you do to receive payments. Thank you!
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Hello, Please note it can take **up to 24 hours ** to receive the confirmation after you withdraw. Thank you!
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Hi there, Please allow some time for our team to review your documents. Should you need updates please contact customer support or send one of the moderators here a DM.
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Hello, Please contact our customer support team for assistance as they may be able to come up with a solution for your funds. Thank you!
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Please allow a few business days for your information to be reviewed and approved. Once this happens, the payment in question will be approved. Thank you!
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Hello, Please note that in Bangladesh there is a minimum requirement to be able to order the card. You need to have received at least $100 in payments to qualify for our card. Thank you!
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Hello, We see our team has advised you of the actions you need to take to reopen your account. Kindly review that conversation. Thank you!
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Hi there, The payment in question was cancelled due to an issue with the sender and not you. Please have the sender contact us for additional support. For your future reference, you can send a ticket by clicking here. Thanks!
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Hi, There is currently an extended review of your account. Once this review is concluded we can restore access. Thank you!
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Hello there, Sorry for the inconvenience. We are glad to report that the bank transfer has been sent. Regarding the pending payment, the sender of the payment's been asked for additional information to provide. Once provided, the payment should be…
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Hi there, Sure you can, as long as you can provide appropriate documentation that shows that number. Thanks!
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Hi there, Our team would need to generate a unique link for you to allow you to change the PayPal account on file. Please contact our customer support via live chat or phone so that they can go ahead and get it done for you. Thanks!
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Hi there, Sadly you would need to order a new USD card in order to access the funds to convert them. Please contact customer support directly for additional information.
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Hello there, Please make sure you have submitted all of your requirements in relation to the payment. It would take 1-2 business days for our team to review the information you have submitted. Thank you!
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Hi there, Payoneer users are not instantly given an IBAN/BIC for their accounts. Should you need this for Amazon UK, please contact our customer support team so that they can send you one for those purposes. Thank you!
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Hi, it usually it takes a while, between 1 and 5 business days for the payment to reach us. If it only has been 5 days, it indicates only 3 business days. In the mean time, please make sure you get a trace number from Transferwise. This is a 15 dig…
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Hi there, You can add a personal bank account to a business Payoneer account upon registration in most countries (all countries except Australia). There wouldn't be a problem otherwise but you will be asked for licensing documentation of your busin…
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Hi, we've replied to you on another thread.
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Hi there, we are sorry for the delay. Your funds are set to be sent today. In the future, for your particular type of transfer, it can take up to 36 hours to transfer the funds. It is usually quicker than this. Thanks!
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Hi there, It sounds like the type of account you have is a Payoneer card account, which specifically replies on the activity of the card. The card on your account must be active and enabled at all times to be able to access the funds on this card, …
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Hi, Verification of your account would happen when you've received some payments into your account, and if you have your ID uploaded already it should happen almost automatically after that fact. Thank you!
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Hi there, Thanks for the message. We do have two step verification available currently in its infant stages so the feature is only available to users in a handful of countries, so this explains why it is not available for you just yet. It is a feat…
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This likely means that your country is not enabled for the Global Payment Service. There are some countries that will not be able to access this feature upon registration. This means that the only immediately available way to receive payments into …
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Hello, Kindly see this thread for a detailed explanation of how to connect to PayPal. Thank you!
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Hello, kindly make sure you are uploading clear photos of** both sides **of your government id.
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Seems this has been resolved.
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Hi, please be sure to either submit a complete address that includes a house number and street name, or if you insist that such information is impossible to ask for, submit a utility bill that shows the address you are trying to submit. Thank you!
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Having checked your account our team has been reviewing this situation and will be in touch one an update is available.
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Hello, We are having our team attend to your issue immediately. Once this is resolved, access will be restored to your account. Thanks!
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Hi, looks like this issue was resolved, let us know should you need anything more.
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Hi, this means that new accounts in your country are unable to receive access to this feature. You would need to use our other available payment methods to receive payments.
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Hi, Seems that this issue is resolved, sorry for the lack of response. Thanks!
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Hi, Depending on when you have opened your account, it may not be possible to renew the card on it. As you've said that both cards expired it seems you may have an older account. These older accounts have features that are no longer compatible with…
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Moving this down to the Payoneer in Pakistan section so that someone can answer you regarding their experience withdrawing.
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Hi, as this is a payment issue, please contact our customer support team for additional support.
