Kiara_Payoneer ✭✭✭✭✭✭

@uxgagsi

@cyberjunk14 payments to or from family members are not allowed as per Payoneer's terms and conditions. Only if your mother in law is offering you a service or product form your business or you are providing her a product or service and you can prove it with documents it'll be processed. So in the case you're describing,…

Hi @cyberjunk14, In your case, please be aware that as per our terms and conditions, sending payments to family members is generally restricted unless it's for valid business purposes with appropriate documentation. If you are transferring funds to a family member as a business procedure, you may use our "Payments to…

Hi @kengodesuyo

Hi @solly, We understand you might see these two options similar. I would like to the differences between Payoneer's Affiliate Program and our "Refer a Friend" Promotion: Affiliate Program: For businesses and freelancers. Ongoing partnership, commissions for referrals. "Refer a Friend" Promotion: For existing users.…

Hi @Liingi, We understand that you are interested in the card top-up control. This feature allows you to turn on/off the card's top-up, allowing the funds to drift to your card according to your needs. To set up your card's top-up, please follow these steps: Sign-in to your Payoneer account Click in Payoneer Cards Locate…

Hi @marslanshabbir143, Thank you for your inquiry. Payoneer doesn't impose tax deductions on your transactions, as tax regulations vary by location. To review card fees, please check the "Pricing & Fees" page on your Payoneer account. For your $1000 budget, deductions will primarily include your ad expenses and any…

Hi @aymenzahzeh, that's correct. You may use your Payoneer card to pay your tuition if the institution accepts Mastercard. If you are referring to making a direct transfer from your Payoneer account, take into consideration our Terms and Conditions as Payoneer was designed for business purposes. This means that all…

Hi @sharonthomas1_A, please refer to this discussion for an answer to your question. I hope it helps. Good luck!

@Saimoon

Hi @imranahmadbd, Yes, if a user pays the $29.95 annual fee for their Payoneer account, it covers the cost of maintaining the account and accessing Payoneer's services. However, it's important to note that the annual fee does not include the Payoneer card fee, which is a separate charge associated with ordering and…

Hi @lbertoncelloatlas, You can check all our fees on this dedicated page on Payoneer's website.

Hi @lbertoncelloatias , I understand that you're interested in paying your customer directly to it's local bank account from your Payoneer account. In this case you may use our "Pay to recipient's bank account, for more information visit our blog. I hope this helped, good luck!

Hi @hasinraihanadi, To check the documents we can accept for account verification please visit this support center page and choose your country in the list to see all the available options with examples.

Hi @Tun95, Check this comment I quoted form above.

Hi @macarenanena, I understand you have questions regarding the work contract you have been requested to transfer your funds. The work contract is a document we need to understand the source of the funds received on your PayPal account: for which service/product you have been paid. This is a document you should have…

Hi @nirohasee, Thank you for your interest in Payoneer! Unfortunately, you need to be at least 18 years old to create a Payoneer account. As a minor, you don't meet the age requirement for registration. We appreciate your understanding, and if you have any questions or concerns in the future when you become eligible,…

Hi @payoneer_user_new, Of course, you can send money to your relative's bank account using our "Payments to Recipient's Bank Account" service. However, please be aware that as per our terms and conditions, sending payments to family members is generally restricted unless it's for valid business purposes with appropriate…

Hi @bayzid232, You may find the terms and conditions on this site. Just click on the number 16 and you'll be redirected to 16.2. I hope this helped. Good luck!

Hi @preciousiroko09_ , That's correct, in order to ensure security and compliance with regulations, Payoneer requires your account to be verified before allowing withdrawals into your verified bank account. This verification process helps safeguard your funds and provides a smooth and secure financial experience. Once your…

Hi @MadhuraBandara

Hi @sabbirantor, Yes, you can definitely create a new Payoneer account for your wife even if you share the same internet connection at home. Using the same computer and internet connection won't be a problem. Feel free to proceed with the account creation process, and if you have any more questions or need further…

Hey @katish, I appreciate your interest in a BRL receiving account, and I understand how valuable that would be for local payments. Unfortunately, at this time, we don't offer that specific option. We're always evaluating our services, and your feedback matters to us. If there are any updates or changes in the future,…

Hi @LorenzoStanghellini, We understand you would like to use your Payoneer pre-paid card on an eWallet and will be happy to assist you with that. Upon checking this for you, it appears that websites and online services, such as online eWallets and E-commerce sites, generally charge a small amount to your card to confirm…

Hi @AJErrico, We understand that you want submit your tax form. I would be happy to assist you with this process. Submitting a new W form is a simple process that you can complete at any time directly through your Payoneer account. In order to submit your W form with corrected information, follow these steps: Sign in to…

Hi @emanali561, Absolutely, you can link your new Turkish bank account to your Payoneer account as long as the bank account is in your name. Payoneer allows users to connect their bank accounts from various countries, including Turkey. Once your Turkish bank account is linked, you can receive funds in the currency your…

Hi @JasperHewes94, Thanks for showing interest in signing up as a Payoneer Payer! To get started with the registration process, all you have to do is receive a payment request from one of your receivers. Follow these steps after opening the request email: Click on "Pay Now" within the email. Fill in your Contact Details in…

Hi @puneetg30, When conducting a withdrawal involving currency exchange, it is essential to note that the applicable exchange rate will be determined either according to the date of the withdrawal initiation, ensuring that the converted amount reflects the prevailing rate at that precise moment, or alternatively, if the…

Hi @mehty_rani, I understand you'd like to start receiving payments before providing your ID. If you do not verify your account completely and provide all the requirements such as ID requested in your verification center, there's a chance that your incoming payment will be stopped until you completely verify your account.…

Hi @SHBShira, Thank you for your questions, please note that our platform prohibits the promotion or provision of obscene or pornographic items, materials, and services. This includes adult businesses, escort services, adult massage, and adult-entertainment services, as well as adult performers regardless of sexual…

Hi @fred10416, Thank you for reaching out to us and expressing your concerns regarding the verification process. We completely understand your caution in sharing personal data via email. Your privacy is super important to us, and we take extra care with your personal info. No need to worry, we've got measures in place to…

Hi @tzmughal, I understand it can be confusing and you question is very good. Basically no, the Transaction ID and the Reference Number are not the same. The Reference Number, also known as the Ticket Number, is a unique identifier used when contacting customer support. It helps the support team locate and track specific…

Hi @Abdoulll7743, Thank you for contacting us with your inquiry. If you would like to eliminate any TikTok funding source from your Payoneer account, we recommend reaching out to TikTok's customer support directly. As a third-party payment service provider, Payoneer does not have control over the specific funding sources…

Hi @Hamid_Afghan1234, Thank you for reaching out to us with your question. We understand that you're interested in using a Pakistani Payoneer account while residing in Afghanistan. However, we regret to inform you that it is not possible to use a Pakistani Payoneer account unless you are a resident of Pakistan. While…

Hi @rehanadhada, Thank you for choosing Payoneer, and welcome to our platform! We appreciate your question, and we're here to assist you. Regarding your inquiry, we would like to inform you that the auto withdrawal feature cannot be disabled for bank account withdrawals in India. This limitation is due to the specific…

Hi @rjmirani

Yes @CraigWalsh, that's correct. You cannot self-fund your Payoneer account. It's not allowed according to our Terms and Conditions.

Hi @talhabozkurt and @CraigWalsh.

Hi @patoadc, Thank you for your question. As you may see above, you can use your card abroad with any merchant or at any ATM that accepts Master Card. If you encounter any issues while using your card abroad, you can always contact our customer support. Have a great trip!

Hi @Definist, Regarding your first question, only incoming payments will count towards this fee. On the date of the charge, we look back at your transactions for the past 12 months. If you have received more than 2,000.00 USD (or equivalent) in that time, you will not be charged a fee as this will qualify you for a special…

Hi @dealsfinders, For direct transfers from your Payoneer account your can use our "pay to recipient's bank account" service, this will allow you to pay your providers directly to their bank account. Regarding API, I recommend you to visit this discussion. I hope this gave you the answer you were looking for. Have a great…

@lihad123 if you click on the "here" word in the post I'm quoting, you'll be able to check the posible options to provide as a government issued ID for Bangladesh!

Hi @oyrad , please read my previous answer.

Hi @Idelson, I understand you are not sure about Payoneer's fees. We have put together all the fees applied to your Payoneer account on our website, but also you can access personal fees if you log in and look for the "prices and fees" menu in the bottom left of your home page. Regarding withdrawal limits we recommend you…

Hi @GiannV, Thank you for your question! Payoneer is primarily designed to facilitate payments related to business purposes, such as freelance work and e-commerce transactions. While we understand that you are a freelancer and may have different payment needs, it's important to note that Payoneer's services are primarily…

Hi @JK_Merchants, Thank you for your interest in having two accounts. However, we regret to inform you that you cannot use the same email address for multiple accounts. To proceed with a new account registration, you'll have to provide an alternative email address. This will ensure a smooth registration process and allow…

Hi @hasan4411, We understand you have doubts about the exact amount of the annual fee. If your income only reaches 1500USD yearly, you'll be charged the regular and only annual fee which is 29.95 USD. If you have further questions regarding this fee, I recommend you read the previous posts on this page. I hope my answer…

Hello @t_majorfeel free to read through this post. Some ways to receive fund to your Payoneer's receiving accounts are: * If the company you work with has an online platform where you need to submit your banking information to receive payments, enter the details of your receiving account in the relevant currency and save…

@xtao, the fee is deducted automatically from your balance once you have enough funds. If you close your account, you won't be charged this fee. Only if you keep your account active. For more personal questions, please contact our Customer Support Center

Hi @marjmarquez,

Hi @atlantis, We understand you have questions regarding our card fees. Transactions in the same currency as your card, in supported countries* are free. Transactions involving currency conversion have a fee up to 3.5%. Transactions where merchant country is different from card issuing country (cross-border fee) in up to…

Hey @hsen105, Thank you for reaching out to us with your question. We understand your concerns regarding the potential closure of Arab accounts, but rest assured that Payoneer allows users from various countries, including Saudi Arabia, to create accounts and work as affiliate marketers. Once your account is created, you…

Hello @hinazafar,

Hi @asimmahmood, We can accept documents in any leguage, if your rental agreement is in Urdu, feel free to submit it and we'll do our best to review it.

Hi @MauricioMBG, We understand your point, but this is not how it works. The Annual account fee was updated recently and if you check my answers above, you'll see this fee will be applied if you do not reach the 2000USD threshold. Even if you are active on your account, if the amount of your activity does not reach this…

Hi @xtao, Thank you for your question. Basically yes, the Annual Account Fee will apply to a user who has never received any payments from anywhere in the past 12 months and doesn't have any balance as well. According to the message you received, if 12 months pass and you have received less than 2,000.00 USD (or…

Hi @nchamroukhi, You can find more details if you scroll up. I hope this helped!

Hi @Ultman, Regarding the question about making payments to production companies in China using Payoneer, there are two primary options available: "Make a Payment" service or "Pay to Recipient's Account" for a direct bank transfer. Here are both options in detail: * Make a Payment Service: With Payoneer's "Make a Payment"…

Hi @kenji, Thank you for reaching out to us. We understand that you have concerns regarding whether you should and when to pay the annual account fee as you recently created your account. I'll be happy to explain it to you. The inactivity fee will be automatically deducted from your balance, in case a 12-month period has…

Hi @Oleksbez, Thank you for reaching out with your questions. Regarding ordering a physical card in the future, if you currently have a virtual card, you will need to cancel it before being able to order a physical one. Payoneer allows only one card per balance, so you cannot have both a virtual card and a physical card…

Hi @wetlimson, Thank you for your question. As an online seller on Payoneer, you can definitely apply for a virtual card. However, I recommend reaching out to Payoneer's customer support for more details. They will be able to provide you with accurate and up-to-date information regarding virtual account details and assist…

HI @butterflygarden, Thank you for reaching out with your question. We understand you are concerned about receiving CHF (Swiss Franc) payments into your Euro Receiving Account. Please note that it's important to ensure that you only receive Euro payments to your Euro Receiving Account to avoid any potential issues or…

Hi @spoerinves, I understand you'd like to receive payments from private customers. If you're trying to use the receiving accounts to get paid, unfortunately it's not possible. The receiving accounts can only be used for payments from companies. However, you can Request a Payment from your Payoneer account, and your client…

Hi @Oscar_G On this page you'll find more information about our receiving account, once your USD account is set up, there's no need for your payer to own a Payoneer account. You just have to provide them with your USD receiving account information and they can proceed with the transfer.

Hi community, we are sorry to hear you are having difficulty with your two-step verification. The only way to update your phone number on the account is either accessing it or contacting customer support for assistance. Right now, our team is dealing with an increased volume of inquiries, which unfortunately may lead to…

Hello @ksylviane and @anuj23, You can find a lot of answers to your questions in this discussion, so I took the liberty to move them here. If you have any other doubts, feel free to contact our Customer Support Center

@beelilac , if you have more questions let us know or contact customer support.

Hello @NoorNabeel, Thank you for reaching out. Regarding the annual account fee mentioned in the email you received; I can clarify that the $2,000 mentioned refers to the total amount of payments in any currency within a consecutive 12-month period. It includes the sum of payments received in different currencies. In other…

@yourdudette

Good day @TreasureT ! Yes, Payoneer does offer UK and US account services for non-residents. They provide receiving accounts that allow you to receive payments in local currencies as if you had a local bank account in the UK or the US. To learn more about this service, please scroll through this discussion and if you still…

Hi @ssi_champion, We understand you have questions about Payoneer card fees. There is a maintenance fee on each card you issue, and it's charged yearly for card usage and general maintenance. The fee is charged once your card is activated, and you have sufficient funds to pay the fee. To view the annual fee and all the…

Hi @Konrad, Yes, if the University accepts Payoneer Master card, you can.

Hi @jimmyggp, We understand you'd like to receive a payment from your payer in Middle east. Unfortunately, our USD receiving account can only process ACH transfers, this means that only payments from companies based in the USA in USD. Please check this discussion for more információn and if you'd like to check if your…

Hi @intellagent, Thank you for your question, as you can see above, this hasn't changed yet. According to Payoneer's terms and conditions it's only allowed to have one active individual account per user. However, you can have multiple company accounts if they are not sole proprietorship. if you want to know specifically…

Hello @Salman101

Hi @anzhela0130 , We understand you'd like to receive directly EUR to your USD receiving account, unfortunately this is not possible. Each receiving account is designed to receive it's own currency, this is why you own different currency receiving accounts. In regard to the convertion service, indeed it's not available to…

Hi @egguplantz

Hey @Ckm , Thanks for reaching out to us about adding your Wise account as a withdrawal option in Payoneer. We totally get that you're wondering if your Wise statement can be used as a "bank" statement for verification. Here's the deal: when we say "bank" statement, we specifically mean statements from traditional banks…

Hello @blueberry, You can check according to your country here. If you have any other questions, feel free to contact customer support.

Hi @Stevejoe, here you have some answers to your question. I hope this helps!

Hello @Akosua, I'm a moderator of this forum and I moved your question to this page as we provided different suggestions to scenarios like yours. Please feel free to scroll through our previous replies and if you didn't find any solution to your particular case, please contact our customer support. I hope this helped, have…

HI @Mecho47, Thank you for reaching out to us with your question. As stated in our Terms and Conditions, Forex-related businesses are considered restricted and are not permitted to receive payments to Payoneer accounts. We encourage you to review our Restricted Businesses Policy at…

Hi @emilcavadov, I'd be happy to answer your question. Yes, you can open a Payoneer account with a Turkish billing address. However, please note that Payoneer is not a virtual bank, but we offer a secure global payment solution. Simply sign up on our website to get started. Let us know if you need any assistance. Thank you…

Hi @USKDesignTeam, I moved your question to this page as we were already discussing this topic. Feel free to also read through our previous comments.

Hi @Joules08, I'd like to help you with your question. As a moderator I moved yout inquiry to this discussion as it is related. At the moment we are only accepting Passport, national ID and Driver's License for account verification. You can see the full list of documents with examples or country exceptions here. I hope…

Hi @thesummer ! Thanks for reaching out to us. To answer your question, the new annual fee does apply to customers in New Zealand who don't receive $2,000.00 USD (or equivalent) in payments within 12 months. However, Hong Kong is not included in this update and will not be charged this annual fee. However, please note that…

Hey @jalees_alvi, Please find the valid proof of documents above. If you have more specific questions regarding your personal case, please contact our customer support for assistance.

Hello @mario3, Thank you for your question. While it's not possible to directly link a Payoneer account to a PayPal account as the receiving bank, there is another option for transferring funds from PayPal to Payoneer. You can add your Payoneer account details to your PayPal account as a bank account. Then, when you…

Hi @mjhm118899, I hope this hepls. Good luck!

Hi @GDinero, I'm affraid for security reasons, there is no option to add a bookkeeper or accountant to your Payoneer account. If you have any other questions feel free to reach out to our Customer Support

Hi @rrrokhtar, As mentioned above, our receiving accounts can only process ACH transfers for USD payments, this means that in order to receive USD I should come from a company from the USA in US dollar. However, if it's relevant for you, contact our customer support and check with them if your account is eligible for…

Hi @NT18, Thank you for reaching out to us. In regards to your question about receiving payments from Alamy to your Payoneer card, we recommend that you directly contact Alamy customer support to confirm if they accept Payoneer as a payment method. You can also refer to the following link, which provides a list of all the…

Hi @Shanto, please read my comment above!

Hi @Mynik, Thank you for reaching out to us with your question. We understand that it can be confusing to see VPNs listed as restricted businesses on our website. However, it's important to note that the restriction applies to VPN providers themselves, rather than individual users purchasing VPN services. In other words,…

HI @Shanto36, the policies have not been updated regarding this topic, you can always check here.

Hi @Ucc_2023, I understand you'd like to learn more about our USD receiving account. Payoneer's USD receiving account allows users to receive payments in US dollars from clients and marketplaces worldwide. However, if you're not planning to use it with a marketplace, with this account you'll only be able to receive…

Hi @lopezanthony, The acceptable forms of ID are driver's license, passport, or national ID. The documents may vary between countries. Feel free to scroll through this discussion and finde more information. I hope this helped, good luck!