LynnPayoneer ✭✭✭✭✭✭
About
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- LynnPayoneer
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- Member, Administrator, Moderator
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Hey there! If any of your bank details have changed, you should definitely update your bank details in your Payoneer account. Transferring funds to incorrect or outdated bank details can cause delays in receiving payment to your bank. You will hav…
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Hi there! Thanks for posting. When a document is requested in the Verification Center on your account, you will see the different options you can upload. For example if Government Issued Photo ID is being requested you will see options such as Dri…
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Hi there! While we cannot accept a student ID for a Government ID verification requirement, please check out the following post for a full list of types of Government ID we can accept: Request for documents: ID and Proof of Residence
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Hi @daliulian ! If the code isn't arriving by SMS, you can also select to receive the code by email or phone call. Should the code still not arrive after trying these different options, please contact Customer Support for assistance.
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Hello there! This simply means your current method of payment for Envato is set to bank transfer. With this payment method, your payments are sent directly to your bank account. You can view the current settings for your funding sources on your Pa…
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Hey there! We recommend contacting Stripe support first. When linking to an eWallet (such as Stripe) it's ultimately up to the eWallet to accept your Payoneer receiving account details or not. With this in mind, it's always a good idea to first co…
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Hey there! When making transactions with your Payoneer pre-paid MasterCard, one of two fees may be applied depending on the currencies involved and location of the merchant you're purchasing from. The currency conversion fee is applied when the cu…
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Hey there! First Century Bank is one of the issuing banks for virtual receiving account details we provide as part of the Global Payment Service. If your USD receiving details on Payoneer are issued by First Century Bank, please note you do not ha…
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Hi there! It sounds like you are trying to integrate Payoneer with your own website. Please note we do not offer an option to accept payments from your website to your Payoneer account, so integrating your Payoneer account with your website is not…
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Hi there! You can provide your Global Payment Service receiving details in the relevant currency to receive payment. If you have EUR receiving details in your Payoneer account, these details can be provided to receive SEPA transfers. More informat…
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Hi there! If you're receiving your Amazon payment to your Global Payment Service receiving details, it can take up to 5 business days for the payment to reach Payoneer. Once it reaches your Payoneer account, you'll receive an email notification.
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Hey there! To start using the Payment Request Service you will need to fill out some information to apply. To get started: * Log in to your Payoneer online account * Click "Receive" and select "Request a Payment" * Follow the instructions and subm…
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Hi @Vashistha ! Thanks for posting. Payments sent to your USD receiving account details can be sent via ACH/Direct Deposit transfer. You might find this following post useful for further details on receiving payments through the Global Payment Se…
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Hi @Sashka ! The only way to send an e-mail to Customer Support is by filling in the message form in the Support Center. There is no e-mail address for Customer Support, all message inquires need to be sent through the Support Center. For more in…
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Hi there! Welcome to Payoneer! In order to be eligible to order a card, you will need to start receiving payments first. The option to order a Payoneer card generally becomes available after receiving a minimum amount of payments within a 6 month…
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Hey there! You can contact Customer Support for assistance with this. They will be able to reactivate the deleted bank account for you.
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Hey there! Thanks for posting. We're sorry to hear about your card. You can request a replacement card by contacting Customer Support. They will be able to help order a new card for you, while keeping your current one active until you receive and …
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Hey there! In general to make sure your account is ready to receive and withdraw payments, you should check the "Verification Center" on your account under "Settings". There you will see if any documents or information have been requested. Make sur…
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Hi there! If the transfer is still pending and the funds have not yet left Payoneer, contact Customer Support to see if it can be canceled. If the funds have already left Payoneer, any funds sent to incorrect bank details automatically bounce back…
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Hi there! If you are a non-US citizen you are able to leave this section blank. You will be able to submit the form without filling in this field.
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Hey there! If you are receiving an email to fill out a tax form, this usually means the company you are working with is based in the United States and needs to collect information about your tax status for their own compliance. If you have further…
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Hi there, Firstly, it's a pleasure to welcome you to the Payoneer family! If the amount in your balance is currently under the withdrawal limit, you will see the message saying the amount available is less than the allowed minimum. When your curr…
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Hey there! We have a topic here on the forum that fully covers what forms of ID are accepted: Request for documents: ID and Proof of Residence We hope this helps!
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Hi there @Zern22 ! You do not need to own a business in order to complete this information. The information that is being requested is what type of work (business) you do to receive payments for. You can fill both of these items out as it applies t…
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Hi there! If you created a company account but need an individual account instead, please note you will have to register for a new account. The type of an account - company or individual - is not something that can be changed. This can only be sel…
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Hi there! To request to remove a funding source you will need to contact Customer Support. Please note, some funding sources can only be removed by submitting a request directly to the funding source company. In this case, Payoneer Customer Suppor…
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Hi Marcelo! Please check out this post on how to contact Customer Support: How to contact the Payoneer Support Center
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Hi there! While we're sad to see you go, if you'd like to close your account you will need to contact Customer Support directly.
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Hi there! Please note if you do not have an Import Export Code (IEC) you do not need to fill this requirement. It should only be filled if you are registered for IEC. So if you do not have an IEC code, please disregard this in the Verification Cen…
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Hey there! Firstly, we're very happy to hear the Withdraw to Bank service is meeting your needs! It sounds like there were corresponding bank fees involved in your bank transfer. These are additional fees such as bank processing fees, landing fee…
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Hi there! If you're using the Global Payment Service to get paid, it can take up to 5 business days for the funds to reach Payoneer. An email is sent to you once the funds reach your Payoneer account. For more information on receiving payments thr…
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Hey there! Sorry to hear there's a charge you do not recognize. In situations like this it's important to first attempt to contact the merchant about the charge. If this does not resolve the issue, you'll need to contact Customer Support for dire…
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Hi there! All cards that were closed recently were expanded to a balance in the same currency. For example, if you had a USD card that was closed for either low activity or documents not received in time, your account should now include a USD balan…
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Hello there! I recommend checking directly in your account to confirm the exact minimum amount needed to perform a withdrawal. Please check out this post for more information on withdrawal limits and how to check them in your account: Withdraw to…
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Hi there! For the Global Payment Service Questionnaire you do not need to own your own website. You can enter the URL of a webpage or profile that directly shows what you do business for. For more information please check out this detailed FAQ art…
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Hi there! Please note the minimum for withdrawal can vary based on the bank account you add. For more information on this please check out the relevant post here: Withdraw to Bank - FAQ
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Hi there! We have an announcement here on the Forum with step by step instructions on how to navigate the Support Center and contact Customer Support: How to contact the Payoneer Support Center
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Hi there! These are the last 4 digits of the account number for the receiving account details. When you select "View details" it will display to you the full account number and relevant details for that receiving account. These full details are wh…
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Hi there, I hope you're doing well. We have a full discussion here on the Forum that explains step by step how to contact Customer Support: How to Contact the Payoneer Support Center Thanks for posting!
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Hi there, Welcome to Payoneer! If you would like to add your own bank account to withdraw funds to, you can do so under "Settings" - "Bank Accounts". Please check out this announcement with more information on adding bank accounts in Payoneer: W…
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Hey there! You should be able to add a bank account when logged in by going to the "Settings" menu and selecting "Bank Accounts". You can find more information on adding bank accounts to your Payoneer account here - Withdraw to Bank - FAQ If you…
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Hi there! Thanks for posting. When adding a bank account it can only be added in one currency. However, if you have multiple bank account details (different account or IBAN numbers) in different currencies, you can add more than one bank account …
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Hi there! You can use both to receive payments in USD. All payments received through either of the receiving bank details will be available in the USD balance on your account.
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Hi there! Thanks for posting. If it's your first payment it's likely your account needs to be verified. This means there may be documents requested in the "Verification Center" that need to be submitted and approved. Please check the "Verificatio…
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Hi there! Thanks for posting. There are a few different things you can try when the two-step verification code is not received: * Check the country code -Please confirm you are only selecting the country code for your phone number from the dropdo…
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Hey there, We're sorry to hear you're having trouble accessing your account. Please check out this discussion for detailed instructions when you are unable to login: I Can't Access My Account, What Can I Do? As for your withdrawal, if you've rec…
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Hey there! We're sorry to hear you're unable to access your account. Please check out this announcement for detailed troubleshooting on what to try if you're unable to login - I Can't Access My Account, What Can I Do? Rest assured, if you're se…
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Hi there! Thanks for posting. There are a few different things you can try when the two-step verification code is not received: * Check the country code -Please confirm you are only selecting the country code for your phone number from the dropdo…
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Hi there! If you're using your Global Payment Service receiving details to receive payments from Amazon, you can view your receiving account number and details in your Payoneer account under "Receive" - "Global Payment Service". You can check out …
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Hey there! If the funds have not yet left Payoneer, please contact Customer Support directly for assistance with this. If the funds were already sent to the bank, you can contact your bank as usually they are able to assist with reversing the fund…
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Hey there! Thanks for posting. While generally, document approval for pending payments is usually completed in up to a few business days, there are a few different reasons it may take some additional time. For example, if a document requires trans…
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Hey there! Thanks for your post. Sometimes additional documents may be needed to complete bank account approval. If more than a couple of business days have gone by, we recommend checking the "Verification Center" on your account to see if any doc…
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Hi there! Thanks for posting. There are a few different things you can try when the two-step verification code is not received: * Check the country code * Please confirm you are only selecting the country code for your phone number from the drop…
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Hi there! Thanks for posting. There are a few different things you can try when the two-step verification code is not received: * Check the country code -Please confirm you are only selecting the country code for your phone number from the dropdo…
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Hey there! It sounds like you may need to submit documents or information for account verification. You can check what information is needed in your account under the "Settings" menu - select "Verification Center". You can also check out the follo…
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Hi there! Thanks for posting. We invite you to check out the following topic all about pending payments and what's needed to complete them: Pending Payments - FAQ Should you find you still need direct support with your account, please contact Cu…
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Hi there! Thanks for posting. We're happy to hear you're ready to start using Payoneer again! In all cases when a card is lost, it's best to contact Customer Support directly. You can contact Customer Support through the Support Center found - h…
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Hi there! Thanks for posting. From what it sounds like you are looking to receive payment through either the Global Payment Service or by the Request a Payment service. If receiving a payment through the Global Payment Service, please note the pa…
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Hi there! In this case, you will need to make sure your Appen account is first disconnected from the old Payoneer account. This can be done by contacting Customer Support and requesting to remove your Appen funding source.
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Hi everyone! There are a few different inquiries in this discussion related to various topics. We're happy to let you know that many of the answers related to your questions are covered in forum announcements such as the following: How to Contact…
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Hey there! Please check out this topic that covers your question: Using Payoneer with eWallet websites such as PayPal and Skrill
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Hey there @zavenh99 Thank you for posting! We have a topic here on the forum that discusses fees related to withdrawals to your local bank: Withdraw to Bank - FAQ You can also view fees related to your Payoneer account when logged in under the "…
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Hello there! We're happy to direct your attention to our topic that covers your question regarding your pending payment: Pending Payments - FAQ We hope you find this information helpful. If you are still in need of account-specific support, pleas…
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Hi there! The review status of your documents can sometimes depend on your account status. If your account is already approved - documents that show "under review" usually do not need to complete review until you become active in receiving payment…
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Hey there! Thanks for posting. If you're using your Global Payment Service receiving details to receive payment from Amazon KDP, it can take up to 5 business days from when the payment is sent to reach your Payoneer account. As soon as it reaches …
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Hi there! Thanks for posting. We're happy to let you know we have a topic here that discusses your question: Why Isn't My Account Approved FAQ As for your second question, your account does need to be approved before you can start withdrawing pa…
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Hi there, Thank you for posting. As we can only provide general information and tips here on the community forum, we are unable to address your specific, account-related concerns. However, we are happy to let you know we have a topic here that di…
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Hi there! The website is https://www.payoneer.com/
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Hi there! We're happy to let you know we have a topic here related to your question: Withdraw to Bank - FAQ We hope you find the information helpful. Should you have any further questions please feel free to reach out to Customer Support. Thank …
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Hi there! We're happy to let you know your question is answered in the following topics: Global Payment Service – FAQ Global Payment Service Not Available, What Can I Do? Should you have further questions or need assistance please feel free to c…
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Hey there! Thank you for your post. We're happy to let you know we have a topic that covers your questions: Withdraw to Bank - FAQ We hope you find this information helpful. If you still have further questions after reviewing this guide, please …
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Hey there! Yes, the card has 3D Secure authentication. You can read more about how 3D Secure works for Payoneer cards in this blog post - Using 3D Secure, Buying Online with Your Payoneer Card Is Now Even Safer
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Hi @dotandtittle ! Payoneer offers receiving account details you can get paid through via the Global Payment Service. Check out this discussion on how to view these receiving details in your account: Global Payment Service – FAQ If the service i…
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Hi there, Thank you for posting. As we can only provide general information and tips here on the community forum, we are unable to address your specific, account-related concerns. However, we are happy to let you know we have a topic here that re…
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Hi there, Thank you for posting. As we can only provide general information and answers here on the community forum, we are unable to address your specific, account-related concerns. However, we are happy to let you know we have a topic here that…
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Hi @Ali_Khan21 and @BrahimOC ! We understand you're having issues with a payment and looking to contact Customer Support. Please note we are unable to provide individual account assistance here on the forum. However, please check out these posts …
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Hi there @Pastami and @arslanakhtar ! We're happy to let you know we have a detailed post about linking to PayPal and adding Community Federal Savings Bank details to your account: Using Payoneer with eWallet websites such as PayPal and Skrill Sh…
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Hey there @etiraj ! Yes, please check out this post for details on how to reset the two step verification.
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Hi there, please see this article on how to connect with Customer Support.
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Hi @rustyDusty ! We have an FAQ here that covers additional fees involved in bank transfers. Check out the section that mentions "corresponding bank fees".
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Hi @karimovfa ! If your payment was sent to you via your Global Payment Service receiving details, please note it can take up to 5 business days to reach your Payoneer account.
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Hi there @bounehamal ! Sorry to hear your funds haven't reached you yet. As a first step we recommend downloading a transfer confirmation from your account to check your bank details are correct. You can also provide this to your local bank to hel…
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Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with…
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Hello there, Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assistance with…
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Hi @B1ACK and @tyobes ! There is a thread here that covers this exact topic.
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Hi @jassaoox Sorry to hear this happened! In this case it's important to please contact our Customer Support here for urgent assistance on this. You should also contact the bank of the ATM to request to have the card returned. They might ask for an…
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Hi @SteveKam ! You can reach reach Customer Support through our Support Center found here Please also check out this discussion thread on how to navigate the Support Center.
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Hi @miguel_alarcon For assistance with your current card order please contact our live Customer Support here
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Hi @ziaul1390 thanks for your message. If your card is expired you will need a new active card in order to withdraw the funds on the card. In order to complete your pending card order, please check your "Verification Center" under "Settings" to mak…
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Hi @Saleheen thanks for your message. This notification was a general reminder to make sure all requested documents have been submitted. If on your account everything is submitted and there's no open requirements in your "Verification Center" unde…
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Hey there! When entering your full name during registration please note there is a character limit of 26 characters for both the first and last name fields. If your full name is longer than this limit, we recommend using abbreviations for middle na…
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Hi @heyankitjha and @Aman1709 When a payment is sent to an incorrect bank account, the funds will automatically return back to your Payoneer account in up to 14 business days. You can contact the bank where the funds were sent to see if they can re…
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Hi there, @JovanJ and @goodboy66 Eligibility for the Euro Payment Service is based on your activeness in receiving payments. Types of payments that can count for this include payments received from mass payout companies, payment requests, or other …
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Hey there, this sounds like a technical issue. We recommend clearing your internet browser, trying another browser, or use private browsing. If you're still having this issue please contact our customer support for assistance.
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Hi @claudiuf ! As soon as the approvals department has reviewed your documents you will be updated via email. At times there can be longer wait times due to high volume. We thank you for your understanding.
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Hi there! Sounds like you will need a new card. Depending on how long ago the card expired you can order a new one from your account under "Settings" - "Payoneer Cards". Select the card and click order new. If you do not see this option please cont…
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Hey @Ahsanay thanks for your message. It sounds like your payment method for Fiverr is set up as a direct bank transfer. You can view your funding sources and current payment methods when logged into Payoneer by selecting “Funding Sources” from the…
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Hey @hkjahirul thanks for your message. In most cases when this happens it means you already have an existing account in the system. If you need help accessing your original account or this isn't the case, please feel free to contact our Customer C…
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Hello, your FIRC password is sent to you by email. If you can't find the email with the password please contact support for further assistance.
