LynnPayoneer ✭✭✭✭✭✭
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Hi there!
If you would like to send funds from your Payoneer account balance to another bank account for business purposes you may be able to use the Pay Out of Network Service. You can find details on how to use this service in transfer money to another checking account Comment by LynnPayoneer March 17
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Hey there!
You can use your Global Payment Service details to receive your payments in USD. When logged into your account, go to "Receive" - "Global Payment Service" and select your USD receiving details. You can provide these details to …
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Hi there!
Firstly, welcome to Payoneer!
When business details are requested, you do not need to own a business/company. It's simply asking for details on what type of work you do. What kind of business are you in? What type of fre…
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Hi there,
This is a known issue that our technical team was made aware of yesterday. It has since been resolved however, if you are still experiencing this issue please contact Customer Support for assistance.
Thank you!
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Hi there!
If you're experiencing this error please contact Customer Support. They will be able to check the connection between your JazzCash and Payoneer accounts a… -
Hi there!
As you know it's very important to keep all of your account information safe. However, in this case it does not sound like your account would directly be at risk. It's a good idea to update your security information as an extra …
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Hey there!
In your account you can view your funding sources (also known as payee's) under the "Activity" menu and selecting- "Funding Sources". What this will show you is information such as the funding …
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Hi @Vladislavv !
Yes, that is correct. Once your account is approved, any submitted documents that need to be reviewed will complete verification after your…
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Hey there!
If any of your bank details have changed, you should definitely update your bank details in your Payoneer account. Transferring funds to incorrect or outdated bank details can cause delays in receiving payment to your bank.
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Hi there!
Thanks for posting.
When a document is requested in the Verification Center on your account, you will see the different options you can upload. For example if Government Issued Photo ID is being requested you will see op…
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Hi there!
While we cannot accept a student ID for a Government ID verification requirement, please check out the following post for a full list of types of Government ID we can accept:
in No Government ID, just Student's ID Comment by LynnPayoneer January 25
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Hi @daliulian !
If the code isn't arriving by SMS, you can also select to receive the code by email or phone call.
Should the code still not arrive a…
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Hello there!
This simply means your current method of payment for Envato is set to bank transfer. With this payment method, your payments are sent directly to your bank account.
You can view the current settings for your funding s…
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Hey there!
We recommend contacting Stripe support first. When linking to an eWallet (such as Stripe) it's ultimately up to the eWallet to accept your Payoneer receiving account details or not.
With this in mind, it's always a good…
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Hey there!
When making transactions with your Payoneer pre-paid MasterCard, one of two fees may be applied depending on the currencies involved and location of the merchant you're purchasing from.
The currency conversion f…
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Hey there!
First Century Bank is one of the issuing banks for virtual receiving account details we provide as part of the Global Payment Service.
If your USD receiving details on Payoneer are issued by First Century Bank, please n…
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Hi there!
It sounds like you are trying to integrate Payoneer with your own website.
Please note we do not offer an option to accept payments from your website to your Payoneer account, so integrating your Payoneer account with yo…
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Hi there!
You can provide your Global Payment Service receiving details in the relevant currency to receive payment. If you have EUR receiving details in your Payoneer account, these details can be provided to receive SEPA transfers.
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Hi there!
If you're receiving your Amazon payment to your Global Payment Service receiving details, it can take up to 5 business days for the payment to reach Payoneer. Once it reaches your Payoneer account, you'll receive an email notifi…
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Hey there!
To start using the Payment Request Service you will need to fill out some information to apply. To get started:
- Log in to your Payoneer online account
- Click "Receive" and select "Request a Payment"
Hi @Vashistha !
Thanks for posting.
Payments sent to your USD receiving account details can be sent via ACH/Direct Deposit transfer.
You migh…
Hi @Sashka !
The only way to send an e-mail to Customer Support is by filling in the message form in the Support Center.
There is no e-mail address for …
Hi there!
Welcome to Payoneer!
In order to be eligible to order a card, you will need to start receiving payments first.
The option to order a Payoneer card generally becomes available after receiving a minimum amount of p…
Hey there!
You can contact Customer Support for assistance with this. They will be able to reactivate the deleted bank account for you.
Hey there!
Thanks for posting. We're sorry to hear about your card.
You can request a replacement card by contacting Customer Support. They will be able to…
Hey there!
In general to make sure your account is ready to receive and withdraw payments, you should check the "Verification Center" on your account under "Settings". There you will see if any documents or information have been requested…
Hi there!
If the transfer is still pending and the funds have not yet left Payoneer, contact Customer Support to see if it can be canceled.
If the funds ha…
Hi there!
If you are a non-US citizen you are able to leave this section blank. You will be able to submit the form without filling in this field.
Hey there!
If you are receiving an email to fill out a tax form, this usually means the company you are working with is based in the United States and needs to collect information about your tax status for their own compliance.
If…
Hi there,
Firstly, it's a pleasure to welcome you to the Payoneer family!
If the amount in your balance is currently under the withdrawal limit, you will see the message saying the amount available is less than the allowed minimum…
Hey there!
We have a topic here on the forum that fully covers what forms of ID are accepted:
Hi there @Zern22 !
You do not need to own a business in order to complete this information. The information that is being requested is what type of work (busine…
Hi there!
If you created a company account but need an individual account instead, please note you will have to register for a new account.
The type of an account - company or individual - is not something that can be changed. Thi…
Hi there!
To request to remove a funding source you will need to contact Customer Support.
Please note, some funding sources can only be removed by submitt…
Hi Marcelo!
Please check out this post on how to contact Customer Support:
Hi there!
While we're sad to see you go, if you'd like to close your account you will need to contact Customer Support directly.
Hi there!
Please note if you do not have an Import Export Code (IEC) you do not need to fill this requirement. It should only be filled if you are registered for IEC.
So if you do not have an IEC code, please disregard this in the…
Hey there!
Firstly, we're very happy to hear the Withdraw to Bank service is meeting your needs!
It sounds like there were corresponding bank fees involved in your bank transfer.
These are additional fees such as bank proc…
Hi there!
If you're using the Global Payment Service to get paid, it can take up to 5 business days for the funds to reach Payoneer. An email is sent to you once the funds reach your Payoneer account.
For more information on recei…
Hey there!
Sorry to hear there's a charge you do not recognize.
In situations like this it's important to first attempt to contact the merchant about the charge.
If this does not resolve the issue, you'll need to contact <…
Hi there!
All cards that were closed recently were expanded to a balance in the same currency. For example, if you had a USD card that was closed for either low activity or documents not received in time, your account should now include a…
Hello there!
I recommend checking directly in your account to confirm the exact minimum amount needed to perform a withdrawal.
Please check out this post for more information on withdrawal limits and how to check them in your acco…
Hi there!
For the Global Payment Service Questionnaire you do not need to own your own website. You can enter the URL of a webpage or profile that directly shows what you do business for.
For more information please check out this…
Hi there!
Please note the minimum for withdrawal can vary based on the bank account you add.
For more information on this please check out the relevant post here:
in What is the minimum withdrawal to bank account on Payoneer? Comment by LynnPayoneer January 6
Hi there!
We have an announcement here on the Forum with step by step instructions on how to navigate the Support Center and contact Customer Support:
Hi there!
These are the last 4 digits of the account number for the receiving account details.
When you select "View details" it will display to you the full account number and relevant details for that receiving account. These fu…
Hi there,
I hope you're doing well.
We have a full discussion here on the Forum that explains step by step how to contact Customer Support:
in How to reach Payoneer customers support? Comment by LynnPayoneer January 5
Hi there,
Welcome to Payoneer!
If you would like to add your own bank account to withdraw funds to, you can do so under "Settings" - "Bank Accounts".
Please check out this announcement with more information on adding bank …
Hey there!
You should be able to add a bank account when logged in by going to the "Settings" menu and selecting "Bank Accounts".
You can find more information on adding bank accounts to your Payoneer account here -
Hi there!
Thanks for posting.
When adding a bank account it can only be added in one currency.
However, if you have multiple bank account details (different account or IBAN numbers) in different currencies, you can add mor…
Hi there!
You can use both to receive payments in USD. All payments received through either of the receiving bank details will be available in the USD balance on your account.
Hi there!
Thanks for posting.
If it's your first payment it's likely your account needs to be verified. This means there may be documents requested in the "Verification Center" that need to be submitted and approved.
Pleas…
Hi there!
Thanks for posting.
There are a few different things you can try when the two-step verification code is not received:
Check the country code
-Please confirm you are only selecting the country code f…
Hey there,
We're sorry to hear you're having trouble accessing your account.
Please check out this discussion for detailed instructions when you are unable to login:
in account locked after withdraw Comment by LynnPayoneer January 5
Hey there!
We're sorry to hear you're unable to access your account.
Please check out this announcement for detailed troubleshooting on what to try if you're unable to login -
in Not receiving two-steps verification code + Password reset details don't match Comment by LynnPayoneer January 5
Hi there!
Thanks for posting.
There are a few different things you can try when the two-step verification code is not received:
Check the country code
-Please confirm you are only selecting the country code f…
Hi there!
If you're using your Global Payment Service receiving details to receive payments from Amazon, you can view your receiving account number and details in your Payoneer account under "Receive" - "Global Payment Service".
Y…
Hey there!
If the funds have not yet left Payoneer, please contact Customer Support directly for assistance with this.
If the funds were already sent to th…
Hey there!
Thanks for posting.
While generally, document approval for pending payments is usually completed in up to a few business days, there are a few different reasons it may take some additional time. For example, if a docume…
Hey there!
Thanks for your post.
Sometimes additional documents may be needed to complete bank account approval. If more than a couple of business days have gone by, we recommend checking the "Verification Center" on your account …
Hi there!
Thanks for posting.
There are a few different things you can try when the two-step verification code is not received:
- Check the country code
- Please confirm you are only selecting the countr…
Hi there!
Thanks for posting.
There are a few different things you can try when the two-step verification code is not received:
Check the country code
-Please confirm you are only selecting the country code f…
Hey there!
It sounds like you may need to submit documents or information for account verification. You can check what information is needed in your account under the "Settings" menu - select "Verification Center".
You can also ch…
Hi there!
Thanks for posting.
We invite you to check out the following topic all about pending payments and what's needed to complete them:
Hi there!
Thanks for posting.
We're happy to hear you're ready to start using Payoneer again!
In all cases when a card is lost, it's best to contact Customer Support directly.
You can contact Customer Support throu…
Hi there!
Thanks for posting.
From what it sounds like you are looking to receive payment through either the Global Payment Service or by the Request a Payment service.
If receiving a payment through the Global Payment Ser…
Hi there!
In this case, you will need to make sure your Appen account is first disconnected from the old Payoneer account.
This can be done by contacting Custo…
Hi everyone!
There are a few different inquiries in this discussion related to various topics.
We're happy to let you know that many of the answers related to your questions are covered in forum announcements such as the following…
Hey there!
Please check out this topic that covers your question:
Hey there @zavenh99
Thank you for posting!
We have a topic here on the forum that discusses fees related to withdrawals to your local bank:
Hello there!
We're happy to direct your attention to our topic that covers your question regarding your pending payment:
Hi there!
The review status of your documents can sometimes depend on your account status.
If your account is already approved - documents that show "under review" usually do not need to complete review until you become active in …
Hey there!
Thanks for posting.
If you're using your Global Payment Service receiving details to receive payment from Amazon KDP, it can take up to 5 business days from when the payment is sent to reach your Payoneer account. As so…
Hi there!
Thanks for posting.
We're happy to let you know we have a topic here that discusses your question:
Hi there,
Thank you for posting.
As we can only provide general information and tips here on the community forum, we are unable to address your specific, account-related concerns.
However, we are happy to let you know we h…
Hi there!
The website is https://www.payoneer.com/
Hi there!
We're happy to let you know we have a topic here related to your question:
We hop…
Hi there!
We're happy to let you know your question is answered in the following topics:
Hey there!
Thank you for your post.
We're happy to let you know we have a topic that covers your questions:
Hey there!
Yes, the card has 3D Secure authentication. You can read more about how 3D Secure works for Payoneer cards in this blog post -
Hi there,
Thank you for posting.
As we can only provide general information and tips here on the community forum, we are unable to address your specific, account-related concerns.
However, we are happy to let you know we h…
Hi there,
Thank you for posting.
As we can only provide general information and answers here on the community forum, we are unable to address your specific, account-related concerns.
However, we are happy to let you know w…
Hi @Ali_Khan21 and @BrahimOC !
We understand you're having issues with a pay…
Hi there @Pastami and @arslanakhtar !
We're happy to let you know we have a…
Hi there, please see this article on how to connect with Customer Support.
Hi @rustyDusty ! We have an FAQ here that covers additio…
Hi there @bounehamal !
Sorry to hear your funds haven't reached you yet.
As a first step we recommend downloading a transfer confirmation from your …
Hello there,
Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assis…
Hello there,
Unfortunately we are unable to assist with specific account-related issues on the Payoneer community forum. Please be sure to contact customer care via phone (1 (800) 251-2521) or chat (if applicable) if you are seeking assis…
Hi @jassaoox
Sorry to hear this happened! In this case it's important to please contact our Customer Support in ATM Swallowed my card Comment by LynnPayoneer December 2020
For assistance with your current card order please contact our live Customer Support in approved card????? Comment by LynnPayoneer December 2020
Hi @ziaul1390 thanks for your message.
If your card is expired you will need a new active card in order to withdraw the funds on the card. In order to comple…
Hi @Saleheen thanks for your message.
This notification was a general reminder to make sure all requested documents have been submitted. If on your account e…
Hey there!
When entering your full name during registration please note there is a character limit of 26 characters for both the first and last name fields. If your full name is longer than this limit, we recommend using abbreviations for…
Hi @heyankitjha and @Aman1709
When a payment is sent to an incorrect bank a…
Howdy, Stranger!
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