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Service details and FAQsThis post is also available in Spanish, Russian, Arabic, Chinese and Japanese. Thank you for showing interest in Payoneer's US Payment Service! We've received many questions regarding the service recently, so I wanted to make an official post to answer some of the more frequent ones: What is the US…

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Thanks for posting, guys. Our systems are fully operational, and this appears to be an issue with the local bank - most likely it is happening with other cards and not just Payoneer. We'll do our best to reach out to the bank, however it will most likely be resolved soon.

We're working hard on many new services for Pakistan, including the option to send payment requests and get paid via credit card, local bank withdrawal, and more. Stay tuned for info!

We had a temporary unexpected downtime, and do sincerely apologize for the inconvenience. This issue has been resolved and you can now access your account. If you have any further issues, please contact us at https://payoneer.custhelp.com/

This issue has since been resolved, and we do allow verification charges from banks, including Bank of America, using the US Payment Service. 

Thanks for the warm welcome! Make sure to read all about our new service in India, and sign up, at http://www.payoneer.com/India.aspx

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Hi guys, Thanks for your questions, and of course for continuing to share your feedback. We are working on adding again support for local bank withdrawal to Pakistan. We do know that it's a much needed service, and are doing everything we can to have it available for you soon. In regards to ATM usage, hopefully the local…

A comment would be removed only if it is offensive/defamatory, containing account specific information (for security concerns) or otherwise in violation of our posting guidelines (such as posts that are off topic or spamming). We always do our best not to remove information from our community or social media pages. In…

I do see that our support team has been in touch with you, unfortunately I do not have access to your detailed account information and so cannot assist further. As I mentioned, I have passed this on to a support representative and assure you that they will follow up and make sure to work with you in resolving the issue.

Thank you for the feedback, @royalmice‌, I'm sorry to hear that you aren't satisfied with your support experience. I'm going to pass this onto a customer support supervisor so that they can look into it and get back to you as soon as possible.

I'm very sorry to hear that you are not satisfied with your recent experience with our support team. I am going to pass this on to a customer support supervisor, who will be getting back to you as soon as possible.

I'm very sorry for the delay, I still answer e-mails but am a bit backed up at the moment (I receive a very high amount, and do my best to answer them all in the order that they are received). To answer your questions: - The EMV card will have different numbers, yes - You can use the card worldwide. If it is used at a…

Just to update that we identified this as a technical issue and have refunded all affected account holders. We are continuously monitoring our system to ensure that similar issues do not happen again in the future.

You can download the app for Android and iOS here: http://www.payoneer.com/mobile/

Please e-mail me at [email protected] and I'll be happy to assist.

It looks like the OHT support team is referring to our one-time activation charge, and are incorrectly describing it as an issuance fee. I apologize for the confusion.

You can contact our support team and they will be able to assist. For immediate support, I suggest telephone or live chat: https://payoneer.custhelp.com/

Best of luck with your business! Unfortunately we do not currently provide payment gateway services, but we hope to provide such a service in the future.

In accordance with prepaid card regulations, purchases at specific merchant types may be pre-authorized for an amount of up to 20% above the actual transaction amount. This is only for the pending authorization - once the merchant processes the transaction you will be charged only the actual amount. This is to ensure that…

I would suggest contacting our customer support department directly so they can check your account details and assist you further: https://payoneer.custhelp.com/

The US Payment Service can only receive electronic funds transfers, and not cash. In addition, the transfer can only be made from a company bank account, and not a private individual.

I'm very sorry to hear that you are not satisfied with your recent experience. I have pass this onto our Quality Assurance Team, who will be contacting you shortly to provide further assistance.

Thank you for taking the time to provide this feedback. I have passed it on to our support team.

Currently each new Payoneer account is not automatically provided with the EU Payment Service. You would need to contact our support department and request the service: https://payoneer.custhelp.com/ In the future we will have this automatically issued to each new account holder.

You should be able to withdraw from i-Payout directly to your Payoneer card, not using the US Payment Service. The US Payment Service is a solution only for companies that do not officially pay with Payoneer.

So long as you don't confirm the payment and have it loaded, you can contact our support team and request to have it reversed back to Fiverr: https://payoneer.custhelp.com/

Hi!

This generally takes 2-7 business days.

Thank you for pointing this out, I'll pass this information on to our support team. For now, please choose: "Using the Card, Problems with the Card, My Card is Damages"

For all US bank transfers, it takes 1-3 business days for the funds to arrive. Note that non-business days, such as weekends or bank holidays, would result in additional delays.

It is currently not possible to transfer funds from different currency cards. You can, however, withdraw funds from each card to your local bank account.

No, transfers from another Payoneer account do not count towards the $100 requirement for a referral reward.

Each company that uses Payoneer's Mass Payout Solutions can choose a funding currenty. When you sign up, our system will add the funding source to the relevant currency. If your funding sources are being added to your USD balance, this means that the company is paying via USD. If you'd like to get paid in EUR, you need to…

When you receive an EU transfer we display the initiator name, which is the name of the sender based on their bank account. In regards to the transfer description, this may not be displayed in all cases. If you can send additional information as to what solution you are looking for, I'll be happy to pass it onto our…

Our customer support department can provide you with this information. It can take a few business days for e-mail inquiries to be processed, however you can also reach us via telephone and live chat.

Due to regulations related to online payments, this is not possible. You must wait for the charge to complete or be cancelled on its own.

Without access to your account details I am unfortunately not be able to assist. To resolve this issue, I suggest contacting our customer support department directly so they can check your account and assist you further: https://payoneer.custhelp.com/

I'm sorry for the confusion, as this e-mail was mistakenly sent to some account holders that did not complete the survey. However you can be assured that your account was not compromised in any way, and it was a simple case of a mistaken (but real) e-mail sent by our support team.

I'm sorry for the confusion, as this e-mail was mistakenly sent to some account holders that did not complete the survey. However you can be assured that your account was not compromised in any way, and it was a simple case of a mistaken (but real) e-mail sent by our support team.

You will need to contact our customer support department so that they can assist you further: https://payoneer.custhelp.com/

You will need to contact our customer support department and provide a copy of your photo ID, so that they can update this for you: https://payoneer.custhelp.com/

Glad to hear it, thanks for updating!

I'm not able to provide account specific support here on the forum, however if you contact our customer support department they will be able to check this and assist you further: https://payoneer.custhelp.com/

Your US Payment Service can only receive US ACH transfers, and does not currently support receiving wire or SWIFT transfers. 

We are not able to provide account specific customer support on this forum. For assistance you will need to contact our customer support department directly: https://payoneer.custhelp.com/

We do not currently support transferring funds to Neteller, however you can withdraw funds from your Payoneer account directly to your local bank account in Bangladesh.

You will need to contact our customer support department for assistance regarding this issue. You can reach them here: https://payoneer.custhelp.com/

Hi Pavel, When you make a purchase with certain types of merchants, the charge may be pre-authorized at up to 20% higher than the actual amount. This is only for the pending authorization, to ensure that your card will have sufficient funds to complete the purchase. Once the merchant charges the funds, this pending…

Our Withdraw to Bank Service is currently setup to support local bank transfers only. This means that we send funds from a local bank within the country (in this case from a UK bank, in GBP).

You can contact customer support here: https://payoneer.custhelp.com/

Your friend will need to contact our customer support department for assistance: https://payoneer.custhelp.com/

Great!

No, there is no fee for this process.

Thank you for your feedback, glad to hear that you're happy with our services! Our Global Collection Servicescurrently support USD and EUR collection accounts, for use with US and European companies. We do not currently support CAD payments, from Canadian companies, however are hoping to introduce this option in the future.

GBT, or "Global Bank Transfers" is a solution for companies to send payments using Payoneer's automated mass payout services. So if you have a company and need to send funds to people worldwide, you can use the GBT service. Withdraw to Bank is an option for Payoneer account holders to withdraw funds from Payoneer to their…

Thank you for the feedback, and also for being a valued Payoneer account holder. We are working on implementing this feature, and while it does take some time I assure you that it is on the list of features to be added in the future.

Hi! Firstly, thank you for choosing Payoneer! Once you have selected Payoneer as the withdrawal method for your 123rf account, you aren't required to do anything else. As soon as they send your payment you will receive it on your Payoneer account (within minutes) and can then access your funds.

Hi Jay! Your trip sounds amazing, I'm jealous!! Payoneer is a fully regulated US company, and we are not able to issue cards to applicants under the age of 18. I do apologize for that, however there will be no way for us to approve your card application until you turn 18.

You will not be required to confirm your expired card number in order to receive a new card. I would suggest sending us an e-mail, or catching Live Chat when it's available, so our support team can assist you with receiving a new card. Once you receive the new card, you can add a bank account to Payoneer and withdraw funds…

We currently do not provide merchant processing services, however it is something we are looking into introducing in the future.

You can use your own personal card to verify Skrill, and then add your US collection account to begin withdrawing from Skrill to Payoneer.

Hi! Payoneer is an official payment method in iStockPhoto, so you won't need to use the US Payment Service. Simply log into your iStock account and choose Payoneer as your payment method.

Due to RBI regulations, we are unfortunately not able to provide Payoneer cards to Indian residents. If you are living outside of India, with a billing address and government issued ID for the country you are living in, you can sign up for Payoneer.

We can order your card on a weekend, however most postal systems do not process new shipments on weekends. 

Hi, Your US account is a collection account, which means that it can only be used to receive funds. It is not an online bank account in the sense that it cannot be used to send funds, or perform online banking actions. The only place to check the US collection account details would be your Payoneer account.

Hi Enayet, My apologies for the delay, I will pass this on to our Account Approval Department and make sure that your local bank accounts are reviewed promptly. You should be receiving an update within the next 1-2 business days.

If we are reviewing your request to add the company, it should be reviewed within several business days. If it is urgent, you can ask the company to send the payment and we will review the company when the payment arrives. Just make sure that they send it as a SEPA transfer, in EUR, from a company bank account.

We are working on enabling withdrawal from your Payoneer account to your local bank account in Pakistan, and will make an announcement as soon as that is available.

I was not able to find that reference number. Can you provide me with the exact e-mail of your Payoneer account?

Hi! To answer your questions: 1) You can try using our Credit Card Loading service, however in general I recommend advising the renters to go through Airbnb: https://load.payoneer.com/LoadToPage.aspx 2) Yes, you can use our Withdraw to Bank Service to withdraw funds from Payoneer to your local bank account in Indonesia.…

So long as the magnetic strip is fine (#1) it should not be an issue.

You can contact our customer support department and request one: https://payoneer.custhelp.com/

Unfortunately this is not something that we can assist you with here on the forum. You'll need to contact our customer support department directly: https://payoneer.custhelp.com/

In order to receive assistance, you need to contact our payments department directly at [email protected]

For bank transfers, we use the market rate as the base rate. You can estimate it using sites like XE.com. We then reach our own rate by applying a conversion of up to 2.75%. So you can take 2.75% less than the market rate, and that is the rate we will use.

You'll need to send this e-mail to [email protected] (including the information you provided here) so that a representative from our payments department can check the transfer and assist you further.

You can contact us to request the EUR Payment Service, and we will be able to get that enabled for you: https://payoneer.custhelp.com/

Thank you for the feedback, @vamp33‌. I have passed this on to our payments team and we will make sure to resolve this issue going forward. If you could please send me details as to the companies you're looking to receive payments from, I'd be more than happy to try and assist you personally: nissimal [at] payoneer [dot]…

Each bank account that is added needs to be reviewed by our support team. This can take several business days.

I'm sorry to hear that you are not satisfied with your customer support experience. I have passed this on to our Quality Assurance team and they will be looking into it as soon as possible.

As with all US bank transfers it takes 1-3 business days to arrive from the sender to Payoneer.

I will check to make sure a customer support representative gets back to you with additional information.

@Kamilia‌ - I do not have access to assist with this personally, however I have passed your information on to a member of our payments department. They will be getting back to you with further details. 

You can send it in reply to that e-mail, or by contacting our customer support department directly: https://payoneer.custhelp.com/

As I mentioned, if the ATM does not correct itself automatically you'll need to contact our customer support department for assistance. Disputes can take up to 90 days, as this is the time required to give the merchant to review the dispute and respond. Payoneer does not have any control over this minimum time requirement.

You should enter your own country, as listed on your Payoneer account's billing address (the address you entered when you sign up for Payoneer).

Hi - I'm not sure why the order would have been declined, we have many account holders making purchases on online marketplaces. I would suggest contacting AliExpress for additional information. As this decline came from them, we do not have access to any information as to why they declined it.

An account would become locked if there are multiple failed attempts to access it. This is a security procedure, necessary in order to ensure the safety of your funds. As soon as your details are reviewed a customer support representative will get back to you with further information.

You can sign into your account and attempt to enable the card. If you do not have that option available, you'll need to contact our customer support department for assistance.

Hi, The Payoneer account holder has two ways to receive a payment from your business: 1) If they are eligible, you can send them funds via credit card payment: https://load.payoneer.com/LoadToPage.aspx 2) If they have a EUR collection account, you can send a SEPA transfer in EUR directly to their Payoneer account. You can…

This post has great information about the best ATMs in Pakistan http://community.payoneer.com/discussion/2800/atm-withdrawal-in-pakistan#latest

You can reply to the e-mail, and if that doesn't work you can use our online e-mail form at https://payoneer.custhelp.com/