Nissim · Head of Community · ✭✭✭✭✭✭✭
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Service details and FAQs
This post is also available in Spanish,Thanks for posting, guys. Our systems are fully operational, and this appears to be an issue with the local bank - most likely it is happening with other cards and not just Payoneer.
We'll do our best to reach out to the bank, however it …We had a temporary unexpected downtime, and do sincerely apologize for the inconvenience.
This issue has been resolved and you can now access your account. If you have any further issues, please contact us at in Sign in/sign up page Comment by Nissim April 2015(Quote) This issue has since been resolved, and we do allow verification charges from banks, including Bank of America, using the US Payment Service.A comment would be removed only if it is offensive/defamatory, containing account specific information (for security concerns) or otherwise in violation of our in Payoneer - These Are What The Payoneer Community Need From You Comment by Nissim January 2015I do see that our support team has been in touch with you, unfortunately I do not have access to your detailed account information and so cannot assist further.
As I mentioned, I have passed this on to a support representative and assure …Just to update that we identified this as a technical issue and have refunded all affected account holders. We are continuously monitoring our system to ensure that similar issues do not happen again in the future.You can download the app for Android and iOS here: http://www.payoneer.com/mobile/Best of luck with your business!
Unfortunately we do not currently provide payment gateway services, but we hope to provide such a service in the future.In accordance with prepaid card regulations, purchases at specific merchant types may be pre-authorized for an amount of up to 20% above the actual transaction amount. This is only for the pending authorization - once the merchant processes the tran…I would suggest contacting our customer support department directly so they can check your account details and assist you further: https://payoneer.custhelp.com/The US Payment Service can only receive electronic funds transfers, and not cash. In addition, the transfer can only be made from a company bank account, and not a private individual.Thank you for taking the time to provide this feedback. I have passed it on to our support team.So long as you don't confirm the payment and have it loaded, you can contact our support team and request to have it reversed back to Fiverr: https://payoneer.custhelp.com/This generally takes 2-7 business days.It is currently not possible to transfer funds from different currency cards. You can, however, withdraw funds from each card to your local bank account.No, transfers from another Payoneer account do not count towards the $100 requirement for a referral reward.Each company that uses Payoneer's Mass Payout Solutions can choose a funding currenty. When you sign up, our system will add the funding source to the relevant currency. If your funding sources are being added to your USD balance, this means that th…When you receive an EU transfer we display the initiator name, which is the name of the sender based on their bank account. In regards to the transfer description, this may not be displayed in all cases.
If you can send additional informa…Without access to your account details I am unfortunately not be able to assist. To resolve this issue, I suggest contacting our customer support department directly so they can check your account and assist you further: in Patreon not accepting my Payoneer account Comment by Nissim January 2015I'm sorry for the confusion, as this e-mail was mistakenly sent to some account holders that did not complete the survey.
However you can be assured that your account was not compromised in any way, and it was a simple case of a mistaken …You will need to contact our customer support department and provide a copy of your photo ID, so that they can update this for you: https://payoneer.custhelp.com/Your US Payment Service can only receive US ACH transfers, and does not currently support receiving wire or SWIFT transfers.Hi Pavel,
When you make a purchase with certain types of merchants, the charge may be pre-authorized at up to 20% higher than the actual amount. This is only for the pending authorization, to ensure that your card will have sufficient fun…Thank you for your feedback, glad to hear that you're happy with our services!
Our Global Collection Servicescurrently support USD and EUR collection accounts, for use with US and European companies. We do not currently support CAD paymen…GBT, or "Global Bank Transfers" is a solution for companies to send payments using Payoneer's automated mass payout services. So if you have a company and need to send funds to people worldwide, you can use the GBT service.
Withdraw to Ba…Hi Jay!
Your trip sounds amazing, I'm jealous!!
Payoneer is a fully regulated US company, and we are not able to issue cards to applicants under the age of 18. I do apologize for that, however there will be no way for us to app…You will not be required to confirm your expired card number in order to receive a new card. I would suggest sending us an e-mail, or catching Live Chat when it's available, so our support team can assist you with receiving a new card.
On…You can use your own personal card to verify Skrill, and then add your US collection account to begin withdrawing from Skrill to Payoneer.Due to RBI regulations, we are unfortunately not able to provide Payoneer cards to Indian residents. If you are living outside of India, with a billing address and government issued ID for the country you are living in, you can sign up for Payoneer.…Hi!
To answer your questions:
1) You can try using our Credit Card Loading service, however in general I recommend advising the renters to go through Airbnb: ht…In order to receive assistance, you need to contact our payments department directly at [email protected]For bank transfers, we use the market rate as the base rate. You can estimate it using sites like XE.com.
We then reach our own rate by applying a conversion of up to 2.75%. So you can take 2.75% less than the market rate, and that is the…You'll need to send this e-mail to [email protected] (including the information you provided here) so that a representative from our payments department can check the transfer and assist you further.I'm sorry to hear that you are not satisfied with your customer support experience. I have passed this on to our Quality Assurance team and they will be looking into it as soon as possible.As I mentioned, if the ATM does not correct itself automatically you'll need to contact our customer support department for assistance.
Disputes can take up to 90 days, as this is the time required to give the merchant to review the dispu…Hi - I'm not sure why the order would have been declined, we have many account holders making purchases on online marketplaces.
I would suggest contacting AliExpress for additional information. As this decline came from them, we do not ha…An account would become locked if there are multiple failed attempts to access it. This is a security procedure, necessary in order to ensure the safety of your funds.
As soon as your details are reviewed a customer support representative…This post has great information about the best ATMs in Pakistan http://community.payoneer.com/discussion/2800/atm-withdrawal-in-pakistan#latest<…You can reply to the e-mail, and if that doesn't work you can use our online e-mail form at https://payoneer.custhelp.com/