PayoneerBrasilHelp ✭✭

if the freelancer is important enough to your business, simply open a payoneer account and have your freelancer open a payoneer account as well. all transaction between both accounts will be completely free. End of issue!

Hi! you were suppose to contact payoneer before opening multiple accounts so you could get proper advice. Now it will be up to them to allow you fix the issue.

Did you contact support already?

This is the most common issue that Payoneer users face. What has pretty much happened over the years is that PayPal has slowly begun to not accept banks that are used by services like Payoneer, such as First Century Bank and Bank of America that have certain routing numbers. Why? Because when you add a bank account onto…

This is the most common issue with this that we see. What has pretty much happened over the years is that PayPal has slowly begun to not accept banks that are used by services like Payoneer, such as First Century Bank and Bank of America that have certain routing numbers. Why? Because when you add a bank account onto…

This is the most common issue with this that we see. What has pretty much happened over the years is that PayPal has slowly begun to not accept banks that are used by services like Payoneer, such as First Century Bank and Bank of America that have certain routing numbers. Why? Because when you add a bank account onto…

You can't! you can link your mastercard pre-paid card.

Linked the prepaid master card does not work for all transaction. you can still link but it will not work in all occasions.

Hi Doug! This is what you need. Você precisa seguir estes passos: https://payoneer.custhelp.com/app/answers/detail/a_id/84/~/how-can-i-reopen-my-account-after-ive-canceled-it%3F

Hi! Maybe I can help.. Jhoneeh, so voce ainda esta enviando documentos isso significa que sua conta ainda esta sendo verificada? Se esta com dinheiro pendente o siste vai liberar quando sua conta for verificada. Qualquer duvia entra em contato com o customer support via chat.

Did you contact online support already? Just log into your account and contact support.

If you recently received a payment through the Global Payment system it may take a while before all services are enabled for you. Make sure you contact support if you need help getting that checked if you are eligible. You might still not be eligible.

I advise you guys to open new topics about your issues as it is likely impossible to help everyone under the same topic.

Pude tardar hasta 14 dias o mas para revisar el mismo. Hablaste con ellos por telefono? 

Buena buena @rumeau ! :)

Oh, I see what you mean. You want to receive payments by check internationally. Well, the company issuing the payment must pay thorugh Wire transfer so you could receive. You can receive checks by MAIL in your country but you would have to check with your local bank how much they charge to exchange international checks and…

Hi @ruhulamin! You would like to send payments by Check for affiliate fees? Unfortunately you will not be able to do that. :neutral: but what you can do is ask your affiliates to sign up to Payoneer and verify their Payoneer account. Once their account is active and validaded and they have received at least on…

Hi @ruhulamin ! No, it's can't be used as a check. Only for card purchases as a debit card or as an international debit card as well. Online and offline. 

Hi Lailah! Did you confirm that there was expedited shipping available for your location? Did you pay for the shipping? If none of the above happen then you will receive your card within the standard wait time.

Hi Mike! How long ago did you send your documents/papers for verification?

My name does not define my limitations as there are no such forums. I provide general help and the wait time is standard. If you have any issues with my response, file a complaint just as I will do with your reply.

I know it's a late response but yeah.. changing the PIN would help with the transactions but there are purchases that can be made without the need of PIN. Especially online purchases. It is weird that he walked away with your card. I also live in Sao Paulo and I keep my eyes open for such things as well when using my…

Hi Caio! Were you able to work things out?

@maaiz 22nd to the 28th is not the normal standard wait time. Wait time is up to 5 business days. So transfer would have until the 29th as the normal window of wait time. https://payoneer.custhelp.com/app/answers/detail/a_id/6060/~/how-long-does-it-take-for-funds-transferred-via-the-withdrawal-service-to-reach

Hi Tricia! It's too early for you to rush in saying that the service is bad. The system clearly says 2 to 5 business days and you have barely waited that since you are now just on your third business day from when you requested the transfer. Please note that the funds will reach your bank account 2-5 business days after…

@goffigo , is your account completely banned, blocked. They told you your account was terminated?

Thanks for sharing that @@aalovelybebe I'm glad it worked out! @@arshsah Good to know you enjoy their services! I also do man and that's what I try to tell everyone!

Normally a card is shipped within a few business days but depending on your country or location it can take as much as 15 to 20 business days or more. It all depends on your shipping carrier and customs, it really varies. More information about expedited as well can be found here:…

Only customer support can help you. Please continue trying to reach out to them. You will get this taken care as soon as possible.

@Jason_Payoneer I'm afraid that's true. They probably changed it from previously working with Payoneer: http://help.gumroad.com/11164-Payments/getting-paid

It sounds as if you'v forgotten the 4-digit PIN for your card. Please contact customer support department so that they can assist you: http://www.payoneer.com/contactUs.aspx. More help can be found here: https://payoneer.custhelp.com/app/answers/detail/a_id/6050/~/how-can-i-reset-my-pin-code%3F

You would have to check that with Amazon and look it up with them not Payoneer.

Did you try giving them a call?

Hi! You can contact Payoneer and inquire about the funds but it is also possible that you will need to go through further verification (id verification) before receiving your first payment. If it has been more than a few hours since you received confirmations, please contact them so they can provide you with additional…

Hola! Tendras la opcion de retirar tu dinero en pesos chilenos, pero ay cajeros especiales que te pueden dar la opcion de retirar en otras monedas, pero no te preocupe con esos. Un cajero normal no te va das esta opcion y puedes retirar normalmente. Las opciones van ser de cuenta de arroyos y de credito para el retiro. Yo…

You're welcome!

You can link your Paypal account to your Payoneer account using your debit card. You will be able to use yur Payoneer account as a back up funding source for making payments with Paypal. That's how I have it set up on my. Just link your Payoneer debit card to your Paypal account.

@Golam_Azam global payment service doesn't accept only credit cards, you can receive payments from global companies in any form. such as direct online transfer also known as e-checks. Please Note!* Only ACH (US local bank) transfers in USD can be accepted * Transfers must be made from a company account * Transfers from…

Hi! I think you are referring to the Make a Payment option, but you don't need the ATM Debit card for that. You will need to do it through your account. More information about sending that payment can be found in the ink below:…

Is he a independent company making a payment to you or is he sending it as a personal payment? Because there is the risk that if he sent it as a person instead of his company account, the funds may be placed on hold for a long period of time and a lot of the times it can be denied/rejected by Payoneer.

Yes, before you can withdrawal any funds, the first annual fee is taken out. But you will love their services nevertheless! I have been using them for almost 4 or 5 years now and I love it! 


Yes, there is such option just go to: https://www.freelancer.com/users/settings.php#PaymentSettings And use your account information. Read over the content again or contact Freelancer to double check on the option. Payoneer is not responsible for Freelancer.com's choice of payment method or options. How do I get a…


Michale, you requested a payment and they paid you through which service? Through the Global Payment or was it from their Payoneer account to your Payoneer account?

Tienes que leeyer las intructiones en ayuda para aprender como hacarlo. Lo puedes recebir por su email de otras personas que tambien tengan una cuenta en Payoneer o lo puedes utilizar el servicio de Global PAyment, y estas informaciones tambien estan dentro de su cuenta.

Also note that a lot of international services like Google walltet may also reject Payoneer as a card and will not accept it. There is no guarantee. 

Hi @okiprasastio, Thast happens when they are trying to confirm information and validade the account. It is also to protect you and your clients. It happens to me sometimes and I really like the verification process. Please contact Payonner by phone or reply to the email and they will help you with the verification…

Wow! These are some awesome facts! Thanks for sharing!

This is considered illegal activity and should now be discussed in these forums. 

Yeah, there seems to be an issue there and again I don't represent Payoneer but I urge you to try contacting them. Request the information from Payoneer concerning the sender of the parcel and take it to your postal service to track. Ask if Payoneer can supply you with a tracking code even if you have to pay an extra fee.

I dont think the custumer service is bad simply because you are unable to receive the cards. I would contact your local postal service and investigate why your cards are not arriving. There seems to be a clear issue that something is happening once the the get near you and it has nothing to do with customer service but…

Welcome @Bodi

Oi Goyito Parana, 
Me chamo Hugo e uso o Payoneer a muitos anos e quero ajudar você! 
Quando você realiza un saque ou retira dinheiro, os valores cobrados pelo ATM recebem alterações pelo banco que processa as transações que você realizar. Eles realizar alterações nas taxas de cambio ou as vezes cobran taxas que…


Thanks Adam!

I would advise you to try to receive the card in a residence in Brazil and then later initiate the process to have your country changed.

Hey there! rdew! I'm really sorry to hear that man. I have had the same issue happen to close friends of mine and it wasn't an easy process. Yet there is a difference in cards that are issued by Payoneer and the usual commercial/regular credit cards that are issued by lines of credit and merchants which all have contracts…

If you recently created an account, there seems to be an issue with our threads going to draft and not posting. It happened to me as well. I recommend waiting a day or two or a few days after creating your account and then try posting it. Since our posts need approval, it seems that after the admins approve our posts they…

What do you mean? Check the transactions history and also the pending transactions section. Maybe it was recently debited by a company or a purchase you made and it is only in the pending transactions and it will soon be moved down to the transactions history. Can you please check that and let us know? Thanks!

With the new referral program and benefits from Payoneer, they are probably going through and dealing with an immense amount of applications. I would be a little more patient and give a few more days or weeks as they go through other applications. If you prefer, you guys can call them up to get an status update. They…

Se precisar de ajuda, eu posso lhe ajudar. Pode perguntar em Português avontade!

Eu tambem posso ajudar se precisa! :smiley: