Romi · Community Manager · ✭✭✭
Comments
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Hi, Sorry to hear about this - even with withdrawal fees and conversion rates it should not amount to this much. This seems to be a malfunction with the ATM - have you checked directly with the bank?
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Hi, The Payoneer card is set in USD - this cannot be changed. When withdrawing from an ATM you will withdraw local currency - please note that there will be conversion fees when doing so.
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The Card to Bank fee in your local currency is with the conversion exchange rate of 2-2.75% above market rate at payment transfer time. The Card to Bank fee in USD is 2% of the total amount per transfer. Please be advised, there are 2 options to charge the fee: * The option “add fees to amount” will have the fees charged…
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The maximum amount for transfers into a specific card or from a specific card is $1,000 in any 24 hour period, and up to 10 transfers in any 30-day period. The maximum amount per 30 days is $5,000. Please note that your card balance must be sufficient to cover the transfer amount.
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Hi John, Unfortunately you cannot apply for more than one card/account on Payoneer, as an individual. You can only use one card. If you are forming a business that is looking to pay freelancers/workers then I could suggest discussing a possible partnership, but I think that's not the case.
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Hi, Please note that ACH payments through the US Payment Service may take up to 7 business days to reach your Payoneer balance. Please note the July 4,5 and 6 were not business days.
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Hi, Unfortunately oDesk does not support card to card transfers. It is not possible to enable this.
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Hi! Welcome :)
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Hi, welcome! :)
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Hi, welcome! :) Thanks for joining!
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Hi, welcome! :)
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Hi, welcome! :)
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Hi, welcome! :) Sorry to hear you haven't received your card. Please contact support to issue a new card: http://www.payoneer.com/contactus.aspx
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Hi Bojan! Welcome :)
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Hi! Thank you so much for the great feedback :)
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Yay :)
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Thank you for your interest in our Withdrawal to Bank Account Service! This is a new service we introduced as a pilot program a little while ago. It's currently not available for all our account holders and we're just testing it right now. We hope to open up the option and enable the service for more people in the near…
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Hi, Please note that once the payment was loaded you were also charged the annual fee. You can see this in your list of transactions.
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You can receive larger payments - there is no such limit on the US Payment Service payments.
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Hi, What this means is that since it's a national holiday, there might be a delay in incoming payments, but not necessarily. We just let you know in case there's a delay.
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Hi, We probably saw the same address/IP and it was declined automatically by our system. Unfortunately I cannot assist with this on the forum, please contact our support department for assistance: http://www.payoneer.com/contactus.aspx
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Unfortunately it seems that PayPal is not allowing you to add the US Payment Service to your account. I would suggest contacting them and requesting assistance with adding a new bank account. If they do not allow you to add this service, you will be unable to withdraw funds from PayPal to Payoneer. Please note that…
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Hi, We've since updated the US Payment Service to provide you with Bank of America bank details. You can access them in your account, under services/funding sources.
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Hi, I unfortunately cannot help you with this here - please contact our support department for assistance: http://www.payoneer.com/contactus.aspx
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Hi, You can contact customer support and let us know that you'll be travelling and are going to use your Payoneer card abroad. This way it will be recorded and your card won't be blocked. http://www.payoneer.com/contactus.aspx
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Please note that in order to link your Payoneer with Moneybookers, you must have funds on your Payoneer card. If you have no funds it will not work for you since Moneybookers won't be able to charge the verification amount If you have funds and still unable to verify the account - please contact Moneybookers directly.
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Hi! Thank you for the suggestion. We're currently working on having a representative in Bangladesh and along with that we have the community section here and vast customer support and resources for freelancers. We won't open an office but we're trying to have all points of contact with the community in Bangladesh.
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Hi, Thanks for the suggestion! We don't publish a list of partners since it is really a long and extensive one. We suggest that people look through the forum and blog to get some ideas for companies we work with.
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Hi, Thank you for the heads up! I've sent this over to the correct department and they will fix any mistake.
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First of all - I would like to apologize for any frustration or inconvenience our requests may cause. Secondly, I would like to assure you that any re-review or verification process we go through with our account holders is due to certain terms & regulations that we must follow, since we are a fully regulated US company.…
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Hi, The first screenshot isn't of your account. If you cannot find the US Payment Service details on your account, you'll need to apply for the service: http://community.payoneer.com/index.php?/topic/1948-what-is-the-us-payment-service-how-does-it-work/
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Hi, You can start receiving payments before getting the card in the mail.
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Hi, Yes, you can add your USPS bank details to Skrill and withdraw business-related payments.
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If you're receiving the replacement card you don't need to change your bank details - everything remains the same and if you've already linked Payoneer to PayPal it'll stay the same.
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Due to legal issues in connection with online gambling, the Payoneer card can not be used for purchase in online gambling websites. We apologize for the inconvenience this may cause you.
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Hi, We don't work with Egopay.
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$50 is probably the minimum that Envato requires. It's not part of our terms. Once you receive more payments the option should open up for you.
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Hi, This matter should not affect your funds on Payoneer or your account.
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Hi Petar, You can receive payments from a US company through the US Payment Service. The requirements are that the company is registered in the US, pays via US ACH and meets our terms & conditions. Check out these links for more info:…
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Hi, Unfortunately we cannot cancel these payments for you - please contact Google in order to remove this from your billing.
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Payoneer cannot be fluent in all tax related issues in each country. You are responsible for reporting to all applicable government tax authorities, all earnings received and loaded onto your Payoneer account and the payment of any applicable local, state, province, and /or federal, domestic or international taxes that…
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When using your card at the ATM, please note the various fees that may occur: 1. Payoneer's flat rate withdrawal fee (listed in your pricing and fees) 2. A surcharge fee imposed by the owner of the ATM you are using* 3. An exchange rate fee when making a foreign currency transaction (please see your terms and conditions)…
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Hi David, The Payoneer card does support AVS. You can edit your address in your account after you log in.
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Hi, The card should arrive within the estimated dates. It could be that it arrives a bit earlier but you should expect 15-25 days.
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Hi, Customer support will be able to assist you with the PIN issue.
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Hi! Welcome :)
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Hi! Welcome :) Sorry to hear this feedback. I hope we can help in some way!
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Hi, We don't currently work with Coinbase.
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Hi Jacob! Welcome and thank you for the lovely intro. I see that the payments have been loaded and your service has been verified.
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Hi! Welcome :)
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Hi! Welcome :)
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In this case I can suggest to contact their customer support for assistance - perhaps they can help manually.
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Any payments you receive through the US Payment Service go straight to your Payoneer balance. The fee is charged automatically when a payment is loaded and it is always 1% off the transaction amount. You can use the account to account transfer as long as both Payoneer account holders are actively receiving payments from…
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Hi, It's not possible to increase this limit. I'm sorry.
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Hi, Please make sure that Spotify accepts prepaid debit MasterCard before attempting to purchase on the site. Also, make sure you have sufficient funds.
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Hi Eileen! Welcome :)
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Hi Umair! Welcome :)
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Hi, Technically you can refer your family members to sign up. However, since you'll be using the same PC an IP address, we will probably contact you asking for further information in order to approve your applications.
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Please note that the Payoneer card is focused on payroll and payout services - it is not meant solely for personal use. When someone applies for a card it is mainly to receive payments from partners (businesses we work with) and/or via our US Payment Service, which allows individuals to get paid by US companies. Only when…
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Hi, The US Payment Service is only intended to receive funds, not to send them. You can pay for goods or services with your Payoneer card, as long as you have sufficient funds.
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As mentioned before, I cannot assist you with this on the forum, but our customer support department will gladly help you: http://www.payoneer.com/contactus.aspx
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Hi. Do you have a ticket number I can refer to? Thanks!
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Hi, Could you please give me a reference number for your latest communication with us? Thanks!
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Hi! Welcome :)
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Hi! Welcome :)
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Hi, I see that your account has the option enabled. Could you please give me your developer's email address? So I can take a look at his account.
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http://community.payoneer.com/index.php?/topic/1948-what-is-the-us-payment-service-how-does-it-work/ This should work.
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Hi, Thank you for your interest in our Withdrawal to Bank Account Service! This is a new service we introduced as a pilot program a little while ago and allowed people to sign up for it. It's currently not available for all our account holders and we're just testing it right now. We hope to open up the option and enable…
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Hi! Welcome :)
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Hi! Welcome :) Thank you for the lovely introduction! Hope you find our forum useful.
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Hi! Welcome :) Local bank transfers normally take 1-3 business days; Wire transferes 5-7 business days. You can only link 1 bank account, in your name, to receive the bank transfers from the partner.
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Hi! Welcome :)
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Hi! Welcome :) Thanks for the great intro. You can check out the different sections of the forum and read through topics that interest you (you can search for them). Hopefully you'll find the information you need. Make sure to check out our FAQ section for some valuable info.
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Hi! Welcome :)
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Hi! Welcome :)
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Hi, Please note that we currently cannot support any Bitcoin related companies for payments.
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Hi, I'm afraid we cannot assist with any PayPal related matters. We're not affiliated with PayPal. I hope you are able to resolve the matter with the as soon as possible.
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Hi Stella, This just means that 2 people successfully signed up using your link. Once you're eligible for rewards it will show up in your stats as pending rewards or eligible for rewards.
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Hi Milan, You can add multiple paying companies to your card. Check out this blog post: http://blog.payoneer.com/how-to-add-multiple-partners-to-one-payoneer-account/
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Hi, I unfortunately cannot help you with this here - please contact our support department for assistance: http://www.payoneer.com/contactus.aspx
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Hi, We don't work with this company and at the moment you cannot withdraw payments from there to Payoneer.
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Unfortunately we're currently at a stage where we're testing the service and are planning to launch it soon, as I mentioned. I understand your needs and urgency of the matter, as well as perfectly realize you want to minimize your fees as much as possible, but I'm afraid we cannot enable the service at the moment.
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Thank you for your interest in our Withdrawal to Bank Account Service! This is a new service we introduced as a pilot program a little while ago. It's currently not available for all our account holders and we're just testing it right now. We hope to open up the option and enable the service for more people in the near…
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Hi, I see that this was a wire transfer and the difference in the amount is due to corresponding banks' fees. Unfortunately we don't have control over additional fees charged by the involved banks. I see this was also explained in an email from customer support on June 8.
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Hi Adonees! Welcome! :)
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Hi Juan! Please note that private payments are not always enabled - only when you receive payments from partners and/or US Payment Service. I see that you have many private loads from one person, with the last one being January 30. The US Payment Service must be used to receive payments from a US company via US ACH…
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Hi, I see that your US Payment Service hasn't been updated (we had an update a few months ago). I've forwarded the matter to the relevant department and they should contact you. In any case - you will be able to access all these details in your Payoneer account (under funding sources). The account type is a Checking…
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Hi Mansoor, Please note that it may take up to 7 business days for the payment to appear on your Payoneer balance.
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Please note that when sending card to card transfers, both account holders must be eligible for the service. Both you and your developer need to be actively receiving payments from partners and/or USPS in order to be able to transfer payments between accounts.
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Hi, The Global Bank Transfer service is open through specific partners, which may offer the service to their payees. If you're working with a partner who offers GBT, you can choose to receive payments in this method (instead of the card, since you cannot have both card and GBT for the same partner).
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I'm sorry we couldn't provide a solution for this issue and hope you find a way to resolve the matter.
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Hi, You won't be able to withdraw the payment by filling in the Payoneer card details. You can only use the US Payment Service details. However, please note that since payments made through the US Payment Service must be business related (and in eBay's case, for items you've sold), we will need to review these payments and…
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Hi, Can you please send me your email address? Thanks!
