Talia · Moderator · ✭✭

About

Username
Talia
Joined
Visits
0
Last Active
Roles
Member
Points
10
Posts
514
Badges
1

Comments

  • (Quote) Update! There is another phishing email going around today requesting that you click a link to change your info and verify your information. We will never send you an email with a link to change your information. This email, as previous o…
  • (Quote) Hi Timestamp, I have sent you the questionnaire for the US Payment Service. :-)
  • (Quote) Hi Kravik, The way the US Payment Service works is that it can only receive payments from US companies. SInce this particular payment method is not from the US, it involves changing the service. I cannot give a timeframe, I"m sorry, …
  • (Quote) Hi VIc! I haven't heard any update about them yet. Sometimes it takes longer to integrate than others for the partner for whatever reason. I'm sure you will hear about it directly from PlugRush once they are up and running. Then you'll ju…
  • Hi Dipole, If it's been over 6 weeks, which is clearly has been, please contact our support team so they can send you a new card. They will confirm with you that the address we have on record is indeed your shipping address.
  • Hi Ander, Can you please post the payment ID here so I can check for you? Thanks
  • Hi Diyar, Please give that form to your bank so they can trace the payment on their end. The documents we sent you show that we sent the payment to your account.
  • Hi Vic, Thanks for your feedback. While we are looking into doing payment processing in the future, this isn't something we have ever done (collect money from purchases for our users). The purpose of the Payoneer card is to receive payments from ou…
  • (Quote) It's absolutely OK - I completely understand your frustration 100% - this is your money we are talking about. I promise we are sincerely trying to solve this as quickly as possible.
  • (Quote) Had we known about this ahead of time, we would have never had this problem. Since we have received hundreds of payments from Apple, Inc., there was no way for us to know that they payments were being sent from an additional account (which…
  • Hi guys, We are, of course, aware of this issue, and we are working hard to get it resolved. Just to be clear, Apple pays in several different ways and we HAVE been receiving payments from Apple, Inc to the new US Payment Service accounts. We weren…
  • (Quote) Hi Croutisse! I'm happy you're interested in partnering with us. I am going to email you and see how we can take it from there. We have full support in Hungarian, so that will be good for your users. We don't have a sales person who speak…
  • (Quote) Yes, you can receive a payment from a different company, but it has to be one of our partners, not just any company. Only then will you be able to receive payments from any Visa or MasterCard.
  • (Quote) Unfortunately, these matters are out of our control. If this were a matter of having our own departments take care of it, we could run around and make sure it was done, but not when it's something on the outside. I completely understand yo…
  • (Quote) Hi Ikram, There are no pending payments in your account - your customer hasn't loaded your card. Did you receive an email from us that a load was made? Either way, you need to begin receiving payments from one of our partners before a cu…
  • (Quote) Hi Russell, In issues of forgotten passwords, secure questions, and anything regarding personal information, the requests have to go through our security department. While I don't doubt your specific authenticity, in general anyone's emai…
  • First of all, I am very sorry for your poor experience with our chat. Yes, the 28th is the weekend, and no, our support doesn't always work on Saturdays (I'm not sure if we do today or not - I don't go to the office on Saturdays), but the dates that…
  • (Quote) Could you please give me your ticket ID? Starts with LTK. If you've already opened a dispute, it takes a few months for MasterCard to finish reviewing everything. Even when we are delayed, you should receive an answer within 3 business day…
  • (Quote) Hi Taki, We don't currently offer loading your card through any bank accounts, sorry. Once you have begun to receive payments from one of our partners, you will be able to load your card through any Visa or MasterCard.
  • (Quote) Hi Gastor! Once you have received at least 3 payments from a partner over a 3 month period, you will be able to apply for the US Payment Service. We would give you a routing number and account number, and you would be able to receive paym…
  • Hi guys, If the number was wrong, the funds may bounce back. I have passed this on to our payments department so we can place a trace and we will be in touch via email.
  • (Quote) On the other hand, you can check with your partner that you get paid through and see if they offer our Local Bank Transfer Service, and instead of receiving payments to your card, you can receive them directly to your bank account.
  • Hi, YOu can use your card to withdraw funds from any ATM in the world that accepts MasterCard debit cards (including Pakistan) and use it anywhere online and offline that MasterCard is accepted. Once you begin receiving payments from our partners, …
  • Hi Marcelo, You can connect your existing card to any of our partners, Plimus includes, to reactivate your card. ClickBank isn't one of our partners, so you can only get paid by them through the US Payment Service (formally VA), but Plimus is defin…
  • (Quote) Hi PeterPaul, The first solution that Nissim offered you is the best for you. Log in to your Freelancer account and choose Payoneer as your payment option. Then, instaed of registering for a new card, you can link your Plimus card to your…
  • Hi guys, Here's the updated white list as of today: AirBNB Alamy Inc. Amazon.com Inc. (and its subsidiaries, including CreateSpace, a DBA of On-Demand Publishing, LLC.) AOL Apple Inc. Barnes & Noble Bright Market LLC Digital River Inc. (and it…
  • Hi Ignat, Could you please email our CTO at Yaniv at payoneer.com? He is organizing it. Thanks!
  • Also, please note that the old VA numbers no longer work and have not been active since December 30, as our previous emails and announcements mentioned. Please change your account info on PayPal to your new account info that you can find under My Ac…
  • Hi Hammad, Since we just switched banks as part of the upgrade of the program, we had suspended reviewing new applications for the past few weeks to make sure the transition went well. We just started reviewing applications again, but we are review…
  • By the way, you can also receive payments from CreateSpace to the VA since it is part of Amazon. (Image)
  • (Quote) Hi - welcome to Payoneer!! ACH transfers are bank transfers, so they can't be instant by definition. While these transfers can take up to 2 business days, usually they appear the same day or the next one, depending on the time that the tr…
  • Hi Golam, You can only apply for the VA once you have had at least 3 partner payments over 3 months. You need to first apply for the card through a partner that you plan on working with, and then once they have paid you a few times, you can apply.
  • (Quote) Nope! Please email me at taliakl at payoneer with your company name and email (and what you do so I know who to send you to) and I will personally transfer you to the correct sales person.
    in Us.... Comment by Talia January 2012
  • Hi, I'm sorry you weren't contacted. I'm not sure why. I am PMing you now.
  • (Quote) Hi Marius, I have passed this on to a supervisor - again, I am really sorry for your bad experience, but I promise your preauth is about to expire and the funds will be automatically available again for you.
  • You can email yaniv at payoneer.com (he's the CTO). Nissim and I don't really know the dates, etc. on this program since it isn't directly related to us just yet, but Yaniv will answer any emails about this.
  • (Quote) You are very welcome. I promise I am on it. (It's the weekend and I'm not at the office or home, so it's a bit harder, but I promise I haven't forgotten).
  • (Quote) Hi Sabbir, Under your options on the forum, there is a way to elect to receive emails. I personally have it off because I check the forums all the time, but I know Nissim likes having them - it's possible you turned off the option when yo…
  • (Quote) Welcome to the Payoneer forums, elhachemi! Happy new year. (Image)
  • (Quote) Hi Nikola, That's really cool! We actually have a new in-app SDK and are looking for beta testers. If you're interested, please contact our CTO Yaniv at yaniv at payoneer.com so he can give you more information.
  • (Quote) Live chat is on now, actually. It's from 5 am EST to 5 PM EST, generally speaking, though sometimes we are open longer. You can get to it here: http://www.payoneer.com/contactUs.aspx
  • Hi Marius, I'm really sorry for you being sent around so much. Indeed, preauthorized transactions are released within 7 business days, and we can only do it ourselves with the official consent of the merchant. however, you really shouldn't have rec…
  • (Quote) Hi, It can typically take around 2 business days for our team to answer an email, but we have live chat that you assist you immediately. Could you please post your ticket ID here so I can check for you?
  • (Quote) It's $20 per year and 2% of whatever you transfer through it, regardless of what partners you have signed up with.
  • (Quote) I'm almost positive that yes, checking - the original FAQ email you received when you signed up for the VA should have that listed.
  • (Quote) Replying to the last email would be best. (Image)
  • (Quote) Hi! I'm happy you're interested in this program. I'm not exactly sure about the details, but if you email our CTO at Yaniv at Payoneer.com he can answer all of your questions. Thanks!
  • Hi everyone, Just reminding you to check your email, the new VA numbers are ready. You can read about it on our blog too: http://bit.ly/rUWLQa
  • Hi, You received an answer yesterday - your payment has been canceled and should be returned to you within a few days.
Avatar

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Badges

5 Likes