Talia · Moderator · ✭✭

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Talia
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  • Yes the VA is switching from FBoD to another bank. The switch will be done pretty soon (I don't have an exact date, but it should be very very soon). Why would you need this info in advance? You won't have 45 days, I'm sorry. You will only need to…
  • Great. Nissim is active there, so he will also pop by to answer any questions. Please tell everyone they are free to come here with any questions they have as well.
  • All of the Amazon companies are included under "Amazon." I will let Nissim know about the CreateSpace forum, too - thanks.
  • I'm sorry we weren't clear enough. I'm going to update our blog, etc. about that. The bank we switched right now is only the one associated with the VA. The problems with receiving cards has nothing to do with any bank - it just got lost or delayed…
  • I checked, and it looks on my end like it was already loaded to your card. Can you please log in to My Account and check again?
  • Hi everyone, Please reread the email. The white list of companies is EXCLUSIVELY for the VA. VWorker and Freelancer are our partners, so of course you can still receive payments from them. Any of our existing partners that can issue cards are stil…
  • Hi Leigh, Do you currently receive payments from them through private loads? About the size of the companies, we have partners that only pay 1 or 2 people, so as long as they are interested, there is no reason they wouldn't be able to sign up to b…
  • You're very welcome. I just double checked with the supervisor (she's the one that is listed as having sent it) - she said it was definitely sent, and only then did she charge that fee.
  • Hi Maximus, You were sent the documents on December 8 (4 days ago). Our support team is currently answering emails in under 24 hours, so it definitely isn't that. Please check your email/junk mail. If you still don't see it, let me know and I will…
  • You're welcome. Put us on the white list
  • Hi, I'm sorry, but every situation is different. I realize you may not have a payment now, but once you have performed a job on oDesk, you will have a payment waiting and then we can approve your card.
  • This email that said it wasn't approved asked that you have a payment pending from oDesk. Once you are ready to be paid, please send the payment to Payoneer and then reply to the email from Dec 8 to let us know a payment is waiting for you so we can…
  • Hi Sushanta, I checked your account and I see that we emailed you on December 8 with further instructions. If you can't find that email, please let me know so we can resend it.
  • Great, I'm happy. Let me know if there's anything else I can help you with.
  • Hi Spiderman, I see both of your tickets. You received an answer to your email yesterday. If you don't see it, please check your junkmail. It was sent to the address that you listed here. In answer to your questions: 1. Since the VA is a pilot …
  • Hi TheBapi, You should have just received an answer from our team. Please let me know if you haven't. Thanks!
  • Hi Spider, You should have received a confirmation email with a ticket ID. If you haven't, you may have misentered your email address. Please open a new ticket and post the ID here so I can move it forward for you.
  • Hi Dirk, Sorry for the failed transaction. Our support just had a huge increase in tickets this week, so we are a bit delayed in getting back to people. (We have already hired additional staff that start training Monday.) If you post your ticket ID…
  • Hi, PLease contact our support team so they can help you: http://www.payoneer.com/contactUs.aspx They will check to see why it is blocked and let you know. Please know that after 6 months of inactivity, cards are automatically blocked.
  • If you wrote on your ticket that you'd like the VA, then yes. We have a delay in our support right now, so it will probably take a couple more days. (We have already hired new staff and they are training now).
  • No problem. But just so you know - we are a LOT cheaper than they are. Check out their fees: http://www.blueskyprepaid.com/tariffs-and-fees.html
  • Just tell him about Payoneer and if he's interested, send an intro to me and I will take it from there.
  • Hi, 1. It can take around a week or so at this point (you are sent an application and then we need to review it). 2. Unfortunately, we can only transfer VA payments to the card. We can only process partner payments directly to a bank account at th…
  • Hi, I see that PayPal made 2 small charges at the end of November on your card. If you log in to My Account, you will see them under Outstanding Authorizations, and you will be able to verify your PayPal with the card. You have a very very low bal…
  • You're welcome. I'm sorry this happened. The bug was a weird bug that we don't usually have, so it took a while to locate and get fixed because it involved communication with our processor.
  • Hi! If you want to receive payments from Amazon, you definitely need the Virtual Account. If you've already had at least 3 payments from a partner, please contact our support team at http://www.payoneer.com/contactUs.aspx to request an application …
  • Hi, Our team definitely will review your application. It can take a couple of business days, though, so please be patient.
    in Card Comment by Talia December 2011
  • Well, you probably aren't a partner, but can be. You won't be able to receive payments from them until you have received a payment from a partner, but they can sign up to be a partner with us. The process is very quick, and we don't only work with o…
  • Hi Kanasta01, I'm sorry you are having problems with OHT. You don't have to receive payments only from OHT, but in order to activate your card, you DO need to receive payments from one of our partners. May i ask you who the other firm is? If we wor…
  • Hi - can you please give me a ticket number? Have you sent a mesasge in the last few days? if not, please do so and give me your ticket ID and we will have them contact you immediately.
  • I know, I"m very sorry. Like I said, there is a bug that is being fixed. This doesn't affect all accounts. We are already working on it, but I don't know how long it will take. Your funds aren't lost, and they won't be lost.
  • Hi - I see funds in your account and everything. I'm going to PM you to see if we are seeing the same thing.
  • Honestly, in my 9 months at Payoneer, you are the second person to ever ask for this, so it would probably just be extra posts for no one... But I definitely will if I see a lot of people request this info.
  • I'm happy it worked out. Enjoy!
  • We would never change any fees without letting you know, I am pretty sure it's illegal, too. Either way, I have passed on the suggestion, of course.
  • Thanks for letting us know! Turns out they just weren't built for Firefox. Odd thing, nowadays, but it still happens. Happy everything worked out.
  • Hi Frederick, The maintenance fees should be showing, as well as the load fees, however you're right, we don't list the withdrawal fees, they are part of the oevrall withdrawal (if you withdrew $100 and the fee was $3, then it will show up as $103)…
  • Hi Gzero, First of all, I'm very sorry that you've had a falling through with your client. The best thing for both of you would be to do your best to resolve the situation and see how you can reach an agreement. Unfortunately, yes, he can issue a c…
  • Thanks! I'm going to have our staff look into it. Thanks!
  • Hi, Specifically with them, it seems they have a more complex system of accepting payments. I don't know their policy, and all we can do is give you advice. We have thousands upon thousands of payments made daily with the Payoneer card, so we know …
  • Hi Nusrat, Welcome to the Payoneer forums! The cards that were previously blocked that you read about are cards that haven't been used in over 6 months. You just ordered yours. I checked your account, the one that is registered to the email you hav…
  • Have you contacted our support team? I can't unblock it for you (they need to verify you are you, etc.)
  • There's no reason for you to have to wait a month - we unblock it immediately when you contact us (or rather, have a payment sent). All of the accounts that have been blocked are cards that have never been used, not even once. If you get on live cha…
  • Hi Frederick, You can view your full transaction list under My Account. The final total added or deducted for each transaction is listed there. I'm not sure exactly what it is that you are missing? Please clarify. Thanks!
  • Hi Zidi, You applied for the card yesterday. It can take us a couple of business days to look over the application. As you can imagine, we have thousands of requests per week, and while we have a large team going over applications, we do request pa…
  • Hi, Your card definitely isn't blocked - I checked it when you posted your ticket IDs earlier. Anyone who is receiving payments won't be blocked, these are accounts that haven't been used in a long time. If you have ANY money in your account, it i…
  • Hi, I've passed on your tickets to a support manager. You should get an answer soon.
  • Thanks, Frederick. I am definitely passing this on.
  • Hi Mighter, Our terms and conditions state that we are required to block cards that have been inacive over 2 months. We usually don't actually block a card until 6 months of inactivity, however once a card is blocked, it costs US money to get it un…
  • Hi, I'm sorry you've had a bad experience. I don't know wy your account was blocked - I would need to check it. If you could PM me your email address, I will check. Payoneer isn't a bank, and you can't perform bank transfers to your Payoneer card.…
  • Hi Zidi - can you please post your reference ID so I can check for you? Thanks!
  • Hi Maximum, You have received an answer. You actually will have 2 emails waiting from us (I saw the first one didn't answer your question, so I had someone email you again - please check the latest email )
  • Hi, I'd like to apologize that it's taken so long. We usually review the initial applications with 2 business days, but once we are sent documentation it can take longer (especially since we've had such a large increase in the number of people aski…
  • Hi, Could you please post your ticket ID here? (Starts with LTK)- The email you registered on the forum with isn't the email we have on file so I can't look up your account. I'll have our support team answer the email quickly. Without checking your…
  • Hi! You can use your Payoneer card to verify your PayPal account, but only once you have funds on it. PayPal performs a small charge (around $1-2) to make sure it's yours, so it will be declined if there aren't funds on it. About the transfer, Pa…
  • Sure. The forums are a great way for us to answer questions, but situations like this would have to be done with our support team (and live chat is definitely a good way to do so).
  • I am passing on the request, but just out of curiosity, if you didn't use the card for 6 months and would receive an email that the card is going to be blocked, why would you suddenly start using it? I'm just wondering - it can help us understand ou…
  • Hi! For the protection of your own account, we never have more than one active card at a time. If you order a second card, the first one is automatically blocked. If you ever lose your card or your card is stolen, we have a 24/7/365 line to report …
  • If you've already received at least 3 payments from a partner, just contact our support team and request the VBA - they will send you an application. http://www.payoneer.com/contactUs.aspx Good luck!
  • Hi Frederick, I can't be sure without checking your account, but since your account has been inactive for so long, and I am pretty sure the card you have is the old card, it will no longer work (we switched banks last year). PLease contact our sup…
  • Hi Frederick, PLease contact our support team so they can look into it for you - I can't do this over a public forum. Thanks! http://www.payoneer.com/contactUs.aspx
  • Hi - I spoke to you earlier on a forum, I think WJunction. PLease let us know if this still hasn't been resolved. Thanks.
  • Hi! Yes, now it will go through for sure. Feel free to send (or wait the extra day until it loads, of course - it's completely up to you). Glad all went well!
  • Welcome to the Payoneer forums!
    in Hello Comment by Talia December 2011
  • Hi! The private loads indeed go through our payment approval department. They are generally reviewed within 2 business days at most (usually within 24 hours). There is always a small chance that the payment won't go through, so I would probably wai…
  • Thanks, Maximus! We actually have a team working on this already as we speak
  • Hi Maximus, Thanks for your message. Please contact our support team so we can send you the documents that you requested: http://www.payoneer.com/contactUs.aspx (For obvious privacy issues, I can't do it for you through the forums). Please let me …
  • Hi - I checked and everything went through around the time you posted this
  • You're very welcome
  • Hi Datakiller, The funds will appear on the card that they were sent to (oDesk if it's from oDesk, eLance if it's from eLance), and then when we merge the cards, the oDesk card will no longer be functional and all of the funds will be transferred a…
  • Hi Iosif, Your issue was resolved a couple of hours ago (and you will be satisfied with the result). Please let me know if there's anything else I can help you with.
  • Oh, wow, I'm so sorry about that!
  • You're welcome
  • Hi Datakiller, You can contact our support team at http://www.payoneer.com/contactUs.aspx and they will merge your oDesk card into your eLance card.
  • Hi BBDO, The minimum requirements for the VA are at least 3 payments from one of our partners. Just so you know, we don't work only with online companies - the company you work for can sign up to be a partner even as a regular company, not just …
  • Hi Amir, I've transferred your request directly to the VA team. Thanks!
  • Hi Nusrat, I had one of our support supervisors email you yesterday about this. Thanks!
  • Hi Nusrat, Your ticket was submitted and will be soon answered. Thanks :-)
  • Hi Aziz, No, it usually takes a couple of days, not longer. Also, once we have received papers from a payer, we dont' generally need to ask for them again.
  • Not compulsion - we are trying to solve the issue for our PayPal users, but it's a solution, you know (and usually cheaper for both you and the partner).
  • Hi Shamim, You can only get he Payoneer card through one of our partners. Please keep in mind that you have to receive payments from a partner in order to be able to use the card.
  • Hi, We can't publicly comment on the status of thse types of tickets. YOu will receive an answer soon from our security team.
  • Hi Bimmer, We arent' shutting down anyone's accounts right now - you can still use your VA normally. We will see how we can try to work this out for people who use PayPal exclusively, don't worry.
  • I can see in your account that you have a bit above the limit, and I DO see that your card limit is a bit lower. I'm not sure why. Can you open a ticket with our support team so they can check please?
  • Hi Dmitry, We aren't closing the personal loads feature at ALL, just for our users to be able to continue to use their card, they need to receive payments from one of our partners every now and then. Can you have your employer sign up to be a part…
  • Hi! The balance is automatically updated, however it can take a few hours (up to 6, usually) for this to be reflected on My Account. As for the transactions, yes, this is a bug we are aware of and are working to get fixed. You haven't been over- o…
  • Hi Dims, This is a new policy that was placed by our bank and new regulations, which is why we sent the email now - it was just to let you know that this may happen soon (but your card isn't being canceled yet). We aren't changing the functionality…
  • Nissim, if I could "like" your post, I would
  • No - just it takes us a couple of days to answer emails, which is why I wanted your ticket ID so I could have it taken care of now. When you signed up for Payoneer through IMLive, what email address did you use? Can you please PM it to me so we can…
    in Hello :) Comment by Talia November 2011
  • Thanks, Nicko. The problem is that we have no way of tracking the imlive application - could you please give me your reference ID? I only see one account under your name - are you sure you signed up for a new account through imlive?
    in Hello :) Comment by Talia November 2011
  • Hi Nicko, I read both conversations - and you are both right. You explained to me that you opened a new one, but not as clearly in the chat, so Lucas thought you meant you wanted us to link a new account. From what I understand from what you wr…
    in Hello :) Comment by Talia November 2011
  • Hi Kylina, Yes, we have a bug in our system, which we are currently working to resolve that made this appear. You won't be charged extra for it, don't worry, and it should appear correctly soon, but if you'd like, open a ticket with our support tea…
  • Hi Nicko, Welcome to the Payoneer forums! What kind of a problem are you having? If you'd like to merge 2 EXISTING accounts into one, please contact our support team so they can do it for you. If you'd like to add a new partner to an existing car…
    in Hello :) Comment by Talia November 2011
  • Well, the truth is that you are the second person who's ever asked me for this code, so it's not something that's really requested. We COULD place them on My Account, but it's a lot of extra work and a lot of extra texts on the page for something th…
  • Hi Nafiz, The fact that you see the amount in the pre-auth list means that MasterCard is already investigating it. As you were told initially, these can take up to 120 days to get resolved, though they are usually resolved faster than that. I'm sor…
  • Hi, I spoke to a supervisor and he's going to have one of our support agents email you. We can get you the code (it's just a bit complicated so the agent didn't know). Once you have replied to the ticket, please post it here so I can make sure it…
  • Well, no American-based countries can work with AML countries, and it is listed on our site as well. I don't think a press release is really needed about this, but I will pass on your suggestion. The AML list changes slightly every now and then.
  • Hi Sanjay, It depends on if your partner offers transfers through our service or not. If they do, then you can receive it to your own account in India. We do not send transfers to bank accounts that are not in the account holder's name.
  • Hi Sanjay, We don't do wire transfers, but we do bank transfers (they are cheaper). I am not 100% what the status of your account would be in this case, so I am going to have someone answer your ticket quickly.
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