Talia · Moderator · ✭✭

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Talia
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  • Hi, The auto reply didn't close the ticket, you will still get an answer from our support team, don't worry.
  • (Quote) You will have ZERO problems over the next couple of days. We don't have the final date yet, we are exactly trying to give you as much advance notice as we can. As for the rest, it is very important for us to make sure that when we ask eve…
  • (Quote) I just checked our system and we indeed sent you the email. Please check your junk mail as well. I have already notified the people in charge that they may be a problem with this period of time,s o we are already checking to see what we c…
  • (Quote) Hi, Yes, you are right that we are going to have new restrictions that we didn't have before, on the other hand we also had lost payments, missing payments, and problems with our bank that we won't have now. Almost all of the payments se…
  • (Quote) I don't have an exact date yet about the switch, but we won't be emailing you the day before. (On the other hand, it won't be a month before, either). If there's any way for you to delay the payment to the next cycle (a lot of companies l…
  • (Quote) I understand. I am passing on this information to the people in charge, but let's hope it won't be a problem. If you know it takes a while to change the number there, I would suggest waiting for the next payment period to cash our your CS …
  • (Quote) Yes the VA is switching from FBoD to another bank. The switch will be done pretty soon (I don't have an exact date, but it should be very very soon). Why would you need this info in advance? You won't have 45 days, I'm sorry. You will on…
  • (Quote) Great. (Image) Nissim is active there, so he will also pop by to answer any questions. Please tell everyone they are free to come here with any questions they have as well.
  • (Quote) All of the Amazon companies are included under "Amazon." I will let Nissim know about the CreateSpace forum, too - thanks.
  • (Quote) I'm sorry we weren't clear enough. I'm going to update our blog, etc. about that. The bank we switched right now is only the one associated with the VA. The problems with receiving cards has nothing to do with any bank - it just got lost …
  • I checked, and it looks on my end like it was already loaded to your card. Can you please log in to My Account and check again?
  • Hi everyone, Please reread the email. The white list of companies is EXCLUSIVELY for the VA. VWorker and Freelancer are our partners, so of course you can still receive payments from them. Any of our existing partners that can issue cards are stil…
  • (Quote) Hi Leigh, Do you currently receive payments from them through private loads? About the size of the companies, we have partners that only pay 1 or 2 people, so as long as they are interested, there is no reason they wouldn't be able to si…
  • (Quote) You're very welcome. I just double checked with the supervisor (she's the one that is listed as having sent it) - she said it was definitely sent, and only then did she charge that fee.
  • Thanks! I'll pass it on. Do you know of any other people who are also interested? It can help us approach them. (Image)
  • (Quote) Hi Maximus, You were sent the documents on December 8 (4 days ago). Our support team is currently answering emails in under 24 hours, so it definitely isn't that. Please check your email/junk mail. If you still don't see it, let me know …
  • (Quote) You're welcome. Put us on the white list (Image)
  • (Quote) Hi, I'm sorry, but every situation is different. I realize you may not have a payment now, but once you have performed a job on oDesk, you will have a payment waiting and then we can approve your card.
  • (Quote) This email that said it wasn't approved asked that you have a payment pending from oDesk. Once you are ready to be paid, please send the payment to Payoneer and then reply to the email from Dec 8 to let us know a payment is waiting for you…
  • (Quote) Hi Sushanta, I checked your account and I see that we emailed you on December 8 with further instructions. If you can't find that email, please let me know so we can resend it.
  • (Quote) Great, I'm happy. Let me know if there's anything else I can help you with. (Image)
  • (Quote) Hi Spiderman, I see both of your tickets. You received an answer to your email yesterday. If you don't see it, please check your junkmail. It was sent to the address that you listed here. In answer to your questions: 1. Since the VA i…
  • Hi TheBapi, You should have just received an answer from our team. Please let me know if you haven't. Thanks!
  • (Quote) Hi Spider, You should have received a confirmation email with a ticket ID. If you haven't, you may have misentered your email address. Please open a new ticket and post the ID here so I can move it forward for you.
  • (Quote) Hi Dirk, Sorry for the failed transaction. Our support just had a huge increase in tickets this week, so we are a bit delayed in getting back to people. (We have already hired additional staff that start training Monday.) If you post your…
  • (Quote) Hi, PLease contact our support team so they can help you: http://www.payoneer.com/contactUs.aspx They will check to see why it is blocked and let you know. Please know that after 6 months of inactivity, cards are automatically blocked.
  • (Quote) If you wrote on your ticket that you'd like the VA, then yes. We have a delay in our support right now, so it will probably take a couple more days. (We have already hired new staff and they are training now).
  • (Quote) No problem. But just so you know - we are a LOT cheaper than they are. Check out their fees: http://www.blueskyprepaid.com/tariffs-and-fees.html
  • (Quote) Hi Wilson! You can't receive payments directly from CB to your Payoneer card, but you can request the Virtual Account, which will allow you to receive the payments. Just open a ticket with our support team (let them know you are from Plim…
  • (Quote) Just tell him about Payoneer and if he's interested, send an intro to me and I will take it from there.
  • (Quote) Hi, 1. It can take around a week or so at this point (you are sent an application and then we need to review it). 2. Unfortunately, we can only transfer VA payments to the card. We can only process partner payments directly to a bank acc…
  • (Quote) Hi, I see that PayPal made 2 small charges at the end of November on your card. If you log in to My Account, you will see them under Outstanding Authorizations, and you will be able to verify your PayPal with the card. You have a very ve…
  • (Quote) You're welcome. I'm sorry this happened. The bug was a weird bug that we don't usually have, so it took a while to locate and get fixed because it involved communication with our processor.
  • (Quote) Hi! If you want to receive payments from Amazon, you definitely need the Virtual Account. If you've already had at least 3 payments from a partner, please contact our support team at http://www.payoneer.com/contactUs.aspx to request an ap…
  • (Quote) Hi, Our team definitely will review your application. It can take a couple of business days, though, so please be patient.
    in Card Comment by Talia December 2011
  • (Quote) Well, you probably aren't a partner, but can be. You won't be able to receive payments from them until you have received a payment from a partner, but they can sign up to be a partner with us. The process is very quick, and we don't only w…
  • (Quote) Hi Kanasta01, I'm sorry you are having problems with OHT. You don't have to receive payments only from OHT, but in order to activate your card, you DO need to receive payments from one of our partners. May i ask you who the other firm is?…
  • Hi - can you please give me a ticket number? Have you sent a mesasge in the last few days? if not, please do so and give me your ticket ID and we will have them contact you immediately.
  • (Quote) I know, I"m very sorry. Like I said, there is a bug that is being fixed. This doesn't affect all accounts. We are already working on it, but I don't know how long it will take. Your funds aren't lost, and they won't be lost.
  • Hi - I see funds in your account and everything. I'm going to PM you to see if we are seeing the same thing.
  • (Quote) Honestly, in my 9 months at Payoneer, you are the second person to ever ask for this, so it would probably just be extra posts for no one... But I definitely will if I see a lot of people request this info.
  • I'm happy it worked out. Enjoy! (Image)
  • (Quote) We would never change any fees without letting you know, I am pretty sure it's illegal, too. Either way, I have passed on the suggestion, of course.
  • Great! (Image)
  • (Quote) Thanks for letting us know! Turns out they just weren't built for Firefox. Odd thing, nowadays, but it still happens. Happy everything worked out.
  • (Quote) Hi Frederick, The maintenance fees should be showing, as well as the load fees, however you're right, we don't list the withdrawal fees, they are part of the oevrall withdrawal (if you withdrew $100 and the fee was $3, then it will show u…
  • Hi Gzero, First of all, I'm very sorry that you've had a falling through with your client. The best thing for both of you would be to do your best to resolve the situation and see how you can reach an agreement. Unfortunately, yes, he can issue a c…
  • Thanks! I'm going to have our staff look into it. Thanks!
  • (Quote) Hi, Specifically with them, it seems they have a more complex system of accepting payments. I don't know their policy, and all we can do is give you advice. We have thousands upon thousands of payments made daily with the Payoneer card, s…
  • (Quote) Hi Nusrat, Welcome to the Payoneer forums! The cards that were previously blocked that you read about are cards that haven't been used in over 6 months. You just ordered yours. I checked your account, the one that is registered to the ema…