Valentino_Payoneer ✭✭✭✭✭✭
About
- Username
- Valentino_Payoneer
- Joined
- Visits
- 233
- Last Active
- Roles
- Member, Administrator, Moderator
- Points
- 118
- Posts
- 165
- Badges
- 8
Comments
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Hey @Prosonjit_das
If you have access to your email address and registered phone number, please follow in Why can not login my account? Comment by Valentino_Payoneer April 8
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Thank you for your message @teodorboskov
To order a card it is needed to fulfill the threshold that is mentioned in your online account. Payments received…
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Hey @stojka_mkd
We can advise using different ATMs and check your card status in the online account.
If the issue is persistent in several ATMs of d…
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Hey @quangoffer
Please be advised to contact the receiving bank to understand if you can make transfers to your account with a card number.
If the t…
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Hi @JoseButch
The first thing to do in this case is to check Verification Center in your online account to see if any information needs to be provided for a …
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Please submit your request to Support Center and choose the co…
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Hey @lucasrizzi
Please submit your inquiry here with a carefully chosen topic.
Hi @Bazz1331
To change the payout bank account it is needed to contact customer care. If you have already submitted your request, you will be updated shortly …
Thank you for your message @themadcatlady
Please note that transfers can be delayed due to national holidays or weekends.
If the transfer was sen…
Hey @lafisabrine
If you would like to change your Email address, please select: "Profile settings" under the "Settings" menu and follow instructions.
…Thank you for your message @shahidabbas17
Once you receive an email that you can receive funds already it means that your account was approved.
A…
Thank you @alamgir0000
First of all it is necessary to check if you card is fully active and has funds.
Be advised, that some merchants have certai…
Hey @sowvick
In certain cases funds can not stay on your currency balance due to local financial regulations. Once funds are loaded, they are shortly transferr…
Hi @firmstocks
You can receive funds to order your card to the USD balance.
Once the trheshold is reached, you will be able to order the card.
…Hi @zyntsz
In most cases documents are rejected due to insufficient quality or relevance. Please check the reason of the rejection in your online account.
…Thank you for your message @donoxo1
The email that you have received after the payment was declined should contain all the relevant information.
We app…
Hey @Erick2224
First of all, it is needed to check if your account is fully active, your balance or card are issued and all the requested information provide…
Hey @MayarStore
Please follow these instructio…
Hi @harri123
Please submit your request to cancel the transfer via Support Center.<…
Hi @qed
First of all, it is needed to check with the sender if the transfer was successful from their end. Please bear in mind that only transfers from company ban…
Hi @michaelgx2
Please submit your full request with all the details here and our …
Hi @Mariet
Due to local financial regulations currency exchange is not supported for some of them in specific economic areas. The card can be used worldwide, bu…
Thank you for your message @enea
Provided details are verified subsequently once you will start to actively receive payments.
If you have received an emai…
Thank you for your message @andremaia
If all the requested information was provided and you can see that your request is being reviewed we kindly advise you …
Merci pour votre message @latifa234
Veuillez soumettre votre demande via ce lien e…
@ebenisaac125 It takes few business days usually once the payment is canceled.
Thank you for your message @abdulwahhab11
In such cases, it is needed to contact JazzCash support directly.
We thank you for your understanding a…
Thank you for your message @ebenisaac125
Please be advised that all the sent payments are returned to the loader in such cases.
We appreciate your…
Thank you for your message @Dagreg
Please note that it is necessary to provide valid proof of residence if requested.
Valid documents are:
- …
Thank you for your message @posho
If the card was activated you will need to enable the "Top Up" option in your card settings. Once activated - funds will drift …
Thank you for your message @faysal_bayzid
Please note that only the personal bank account of the account holder can be used for the registration.
Thank you for your message @khanarslan993
Please be advised that once you receive an email stating that your Payoneer account has been approved this issu…
Thank you for your message @miguelduarte
Please note that in such cases it is needed to contact our support team directly.
Please submit your requ…
Thank you for your message @Endahdwis
The usual transfer time may take up to several business days.
Please check your bank details and make sure that…
Thank you for your message @2016509
Please note that self-loading is not allowed in Payoneer.
The card ordering eligibility is based on a minimum amoun…
Thank you for your message @BogdanHoroshev
Please note that provided information is verified subsequently once you start to receive payments actively. Y…
Thank you for your message @farhantaseen6
Please note that provided information is verified subsequently once you start to actively receive payments.
…@Namuser Thank you for your message. Please follow the instructions above to enable the service:
1) Upload a clear image of your government ID or passport to y…
Thank you for your message @bil80
Please note, that most probably certain information was requested from your side to issue the new card. If the information was …
Thank you for your message @albumrocks7811
Please note, that the account number can not be changed.
We thank you for your understanding.
@ph98 Have you tried using another phone number for the verification?
@israyilmammadov Thank you for your message.
First of all it is needed to review the eligibility criteria to order the card.
Please review the …
@ashikulislam Thank you for your message.
This message means that due to financial regulations the transaction cannot be performed.
We kindly adv…
Thank you for your message.
Please note, that in most cases funds drift to the new card automatically after activation.
Please send a private message if the issue is not resolved.
Thank you for your message @faisalKabir
Usually funds drift to the new card automatically after activation. in some cases it can take few hours. Please sen…
Thank you for your message @mintualikhaan
Please note, that in most cases that means that you have already created an account before. It is necessary to …
@bobahmed Thank you for your message.
Please note that if the card expired, it is necessary to order a new card.
If you are unable to order the card …
Thank you for your message @sumerasikander
Please note, that to start account closure procedure it is needed to contact customer care directly.
…
Thank you for your message @nourhan007
You can always dial the phone number printed on your card to resolve such issues.
Please send us a private me…
Thank you for your message @darioy
Please note: Before you can start sending transfers to other users, you will need to be active in receiving payments to your …
Thank you for your message @arshad_jilani90.
Please note that in such cases that can mean that your account is under review with a relevant department.…
@acefalobi Thank you for your message.
Please note that in such case that means that you need to receive more payments in order to be eligible for the servic…
@totorofox Thank you for your message.
Currently these services are not supported in Payoneer.
We are constantly working on improving our services a…
Thank you for your message @chidu100
As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US gover…
Thank you for your message @damdam
Please note, that in most cases this issue is caused by pending debts on your account. Please check your account's balance an…
Thank you for your message @deo446
If the payout option is not available on the payer's side, it can be because your account is not fully active for some reason…
Thank you for your message @Mireya_G_S . You can always find a way to contact customer care here. You ca…
@MuhammadHamzaSafdar Please note that transaction approval can take several business days. Please reach out to customer care to get an update.
Plea…
In most cases the issue is caused by the email service provider. Please check the spam folder and try troubleshooting.
@Skinner @zaheerahmad789 It is in fact impossible to order the card in certain ca…
It can be a browser tech issue as well. Please try to do troubleshooting:
• Clear your browser cache and cookies
• Use another browser
• Use the Private Browsing feature of your browser
If the issue will not be res…
If you wish to close your account, it is needed to contact customer care directly.
Please click here to message Customer Care. Feel free to contact us on in I want to close my payoneer account. Comment by Valentino_Payoneer September 2020
@evasi0n273 Please note that your current details can be linked with PayPal.
You can find relevant information via in No answer for my request yet. Comment by Valentino_Payoneer September 2020
Thank you for your message. The best way to resolve any technical issue with your account is to contact customer care. We are glad that the case was resolved successfully!
With this issue we kindly advise you to contact Customer Care. Please click here to message Customer Care. Feel free to reach out to us via Twitter or Facebook.
Please note, that there can be various reasons for this. The most relevant solution is to contact customer care for further review.
Please click here to message Cus…
Please click here to message Customer Care and see all available contact methods for your account. Feel free to contact us on in I do not see a way to contact Payoneer Support Comment by Valentino_Payoneer September 2020
Thank you for your message. Why do you require new bank details?
Bank transfer in certain cases can take few business days to arrive. If more than 7 days have passed since the transfer was made, feel free to contact customer care for fur…
Please kindly note, that it's needed to contact Customer Care directly to resolve this issue.
Please click here to message Customer Care. Feel free to contact us on…
Thank you for your message.
You can view the full list of the fees associated with your account by clicking the "Pricing & Fees" link, located under the "Help" menu, on your "Payoneer Account".
Please kindly note, that it's needed to contact Customer Care directly to resolve this issue.
Please click here to message Customer Care. Feel free to contact us on…
In such cases it is needed to contact customer care directly to resolve this issue.
Please click here to message Customer Care. Feel free to contact us on in Balances Blocked Comment by Valentino_Payoneer September 2020Please note, that all issued details are compatible with PayPal.
You can find relevant information via this link. Please fe…
In such cases it is needed to contact customer care directly to resolve this issue.
Please click here to message Customer Care. Feel free to contact us on in Card Approval is Pending and Verification of Document Taking Time Comment by Valentino_Payoneer September 2020If the transfer was already made it can not be cancelled. In such cases funds bounce back to your Payoneer account after the receiving bank will cancel the transfer.
Please note, that documents review time may take few business days in most cases. You will be updated once review is complete.
Most probably if the transfer is pending you were requested to provide additional information. Please contact customer care for further details.
Please note that we can not assist here with such inquiries. It is needed to contact customer care directly.
Please note that for payment approval information it is needed to contact customer care directly.
Please click here to message Customer Care. Feel free to contact u…
Can you tell us please, why you haven't succeeded in contacting customer care?
You can use this link to make an inquiry.
Feel free to contact us on T…
Please note, that the review time in some cases can take several business days. In this case we kindly advise you to contact Customer Care for further review of the issue. Please click in payment on pending Comment by Valentino_Payoneer August 2020
Please note, that if the service is not available most probably you need to make a request to enable it.
Please contact customer care to make a request.
In such cases it is needed to contact customer care directly to resolve this issue.
Please click here to message Customer Care. Feel free to contact us on in Account approval Comment by Valentino_Payoneer August 2020
In such cases most probably you were requested to provide additional information.
Please click here to message Customer Care. Feel free to contact us on in فلیز کوئی help کرے آپ کی بہت مہربانی ہوگی Comment by Valentino_Payoneer August 2020
Please note, that once the account is approved you will receive an email confirming that.
You can contact customer care to verify if the account is active.
Please click in How do I know is my account approved or not? Comment by Valentino_Payoneer August 2020
Please note, that card ordering option depends on account's configuration. You can find more information about it here.
Please kindly check if TOP UP Control is ON in your card settings. If after that funds still not drift to your card please contact customer care for further assistance.
Please click in Why I can’t use my card or even reach customer support? Comment by Valentino_Payoneer August 2020
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