Valentino_Payoneer ✭✭✭✭✭✭
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Здравствуйте @Oleksandr23232 В данном случае важно проверить правильность введенных вами реквизитов. Если вы добавили реквизиты в соответствии с вашей банковской выпиской, то проблем с выводом средств со стороны Payoneer быть не должно. Обратите внимание, что все банковские счета имеют IBAN - Международный номер…
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Добрый день @Arm1993 Пожалуйста, обратите внимание, что чаще всего такие ситуации связаны с верификацией документов. Мы рекомендуем вам дождаться окончания верификации для получения дальнейшей информации. Вы можете проверить ваш Центр Верификации для проверки обновлений.
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Добрый день @Semen999 Если вы не планируете больше пользоваться счетом, пожалуйста, подайте заявку на закрытие счета в центре поддержки, при закрытии счета лимит будет снижен до доступной суммы.
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Здравствуйте @algusev Для уточнения лимита необходимо связаться со службой поддержки. Вы можете связаться с поддержкой здесь.
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@visotskiysergey Для уточнения данной информации о вашем аккаунте, необходимо обратиться напрямую в Центр Поддержки.
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Добрый день @"МарияMariya" Пожалуйста, отправьте обращение о разблокировке аккаунта по этой ссылке и наша команда поддержки поможет вам.
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@SerhiiM Возможность заказа карты появится, когда вы начнете активно получать платежи от релевантных источников. Платежи, отправленные с электронных кошельков или от других пользователей Payoneer не учитываются для заказа карты. Вы можете найти подробную информацию здесь.
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Здравствуйте @shuxrat Обратите внимание, что регистрация невозможна без добавления реквизитов вашего банковского счета. Вы можете найти больше информации о регистрации в нашем FAQ.
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Thank you for your message @Walfa Please note that card eligibility is based on a minimum of $100 in payments received to your Payoneer account in the last 6 months, not including in-network payments (Make a Payment) and payments from e-wallets such as Paypal or Skrill. If you are receiving a payment from the supported…
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Hey @kuldeepsingh Payments are supported via different bank details. Please contact Customer Care if you require assistance with the alternative bank details.
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Hey @Prosonjit_das If you have access to your email address and registered phone number, please follow these instructions to access your account. If you will still require assistance, please send your request via Support Center so our Support Team will be able to help. Please choose the topic carefully to avoid delays.
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Thank you for your message @teodorboskov To order a card it is needed to fulfill the threshold that is mentioned in your online account. Payments received to your Payoneer account in the last 6 months, not including in-network payments (Make a Payment) and payments from e-wallets such as Paypal or Skrill) count towards…
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Hi @telcwymg Please note that the ability to pay via Make a Payment service is subject to eligibility. Please contact our support team to get assistance if required.
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Hey @stojka_mkd We can advise using different ATMs and check your card status in the online account. If the issue is persistent in several ATMs of different banks, please submit a request in the Support Center.
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Hey @quangoffer Please be advised to contact the receiving bank to understand if you can make transfers to your account with a card number. If the transfer was made to incorrect bank details, it should be refunded back to your Payoner account within 14 business days. We thank you for your cooperation and understanding.
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Hi @JoseButch The first thing to do in this case is to check Verification Center in your online account to see if any information needs to be provided for a specific payment. If you will see that a verification document was requested, please provide it. In case further assistance is required, please contact our support…
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Hi @anythingpets Please submit your request to Support Center and choose the correct topic to avoid delays with processing your request.
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Hey @lucasrizzi Please submit your inquiry here with a carefully chosen topic. You can also contact our Support Team via Twitter or Facebook.
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Hi @Bazz1331 To change the payout bank account it is needed to contact customer care. If you have already submitted your request, you will be updated shortly with further instructions. We thank you for your patience and cooperation.
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Hi @AlexeyPl If you have no access to your online account and need to change email and password it is necessary to contact Customer Care. You can also contact us via Facebook or Twitter to get assistance.
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Thank you for your message @themadcatlady Please note that transfers can be delayed due to national holidays or weekends. If the transfer was sent from your account to valid bank details, it should be processed within few business days after the holiday/weekend is over. We appreciate your cooperation and hope for your…
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Hey @lafisabrine If you would like to change your Email address, please select: "Profile settings" under the "Settings" menu and follow instructions. You can find relevant information here.
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Thank you for your message @shahidabbas17 Once you receive an email that you can receive funds already it means that your account was approved. All the provided information is reviewed subsequently once you will start to actively receive payments. We appreciate your understanding.
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Thank you @alamgir0000 First of all it is necessary to check if you card is fully active and has funds. Be advised, that some merchants have certain restrictions on card usage. If you still require assistance, please contact our support team.
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Hi @DavidFerreira If you would like to know the specific withdrawal limit, please contact our support team. We appreciate your cooperation.
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Hey @sowvick In certain cases funds can not stay on your currency balance due to local financial regulations. Once funds are loaded, they are shortly transferred to your bank account. We thank you for your cooperation and hope for your understanding.
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Hi @firmstocks You can receive funds to order your card to the USD balance. Once the trheshold is reached, you will be able to order the card. You can find more information here.
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Hi @zyntsz In most cases documents are rejected due to insufficient quality or relevance. Please check the reason of the rejection in your online account. You can provide one of the following: * Utility bill - A utility bill (gas, water, electricity, landline phone, internet or cable bills are acceptable), no older than…
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Thank you for your message @donoxo1 The email that you have received after the payment was declined should contain all the relevant information. We appreciate your cooperation and understanding.
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Hey @Erick2224 First of all, it is needed to check if your account is fully active, your balance or card are issued and all the requested information provided in the Verification Center. If you require any assistance, please submit your request here and our support team will be happy to help. Please choose the topic…
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Hey @MayarStore Please follow these instructions to link your details to PayPal. If you require any assistance, please submit your request here and choose the relevant topic carefully so our support team will be able to help.
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Hi @harri123 Please submit your request to cancel the transfer via Support Center. Thanks!
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Hi @qed First of all, it is needed to check with the sender if the transfer was successful from their end. Please bear in mind that only transfers from company bank accounts can be processed by the system. If you still require assistance, please submit your request here and chose the topic carefully to avoid further delays.
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Hi @michaelgx2 Please submit your full request with all the details here and our support team will be happy to help. Choose the topic carefully in order to avoid any delays. Thanks!
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Hey @uxell To resolve this issue, please contact our Support team via this link. Thank you for reaching out!
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Hi @AliHaider779922 Without a card that won't be possible. Thank you for your understanding.
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Hi @Mariet Due to local financial regulations currency exchange is not supported for some of them in specific economic areas. The card can be used worldwide, but the exchange currency option for the local currency will not work. Thank you for your question.
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Hey @finsikesi64 Please submit your feedback via this link. Thank you!
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Thank you for your message @romet0n Please contact Customer Care via this link. Please choose the topic carefully and our support team will review the case ASAP. We appreciate your patience.
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Thank you for your message @enea Provided details are verified subsequently once you will start to actively receive payments. If you have received an email that your account is approved that means that you already can receive funds. We appreciate your cooperation and understanding.
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Thank you for your message @andremaia If all the requested information was provided and you can see that your request is being reviewed we kindly advise you to wait for the update that should come shortly. Please be advised that all the newly issued cards are in fact Commercial Debit Cards. We apologize for any…
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Merci pour votre message @latifa234 Veuillez soumettre votre demande via ce lien et notre équipe de support vous aidera à changer le numéro de téléphone. Veuillez choisir correctement la rubrique concernée pour éviter tout retard.
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@ebenisaac125 It takes few business days usually once the payment is canceled.
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Thank you for your message @abdulwahhab11 In such cases, it is needed to contact JazzCash support directly. We thank you for your understanding and cooperation.
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Thank you for your message @ebenisaac125 Please be advised that all the sent payments are returned to the loader in such cases. We appreciate your cooperation and hope for your understanding.
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Thank you for your message @Dagreg Please note that it is necessary to provide valid proof of residence if requested. Valid documents are: * Utility bill - A utility bill (gas, water, electricity, landline phone, internet, or cable bills are acceptable), no older than three months. The bill needs to include your name and…
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Thank you for your message @posho If the card was activated you will need to enable the "Top Up" option in your card settings. Once activated - funds will drift to the card. Please feel free to find more info about cards here.
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Thank you for your message @faysal_bayzid Please note that only the personal bank account of the account holder can be used for the registration. We appreciate your understanding.
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Thank you for your message @khanarslan993 Please be advised that once you receive an email stating that your Payoneer account has been approved this issue should be resolved. If it still persists, please contact our support team.
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Thank you for your message @miguelduarte Please note that in such cases it is needed to contact our support team directly. Please submit your request with a carefully chosen topic here and we will be glad to help you resolve this issue. We appreciate your understanding and cooperation.
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Thank you for your message @Endahdwis The usual transfer time may take up to several business days. Please check your bank details and make sure that the receiving bank account is active. If the transfer is considered late, you can always submit your request here.
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Thank you for your message @sairojgg Please submit your request here and carefully choose the necessary topic - I want to change the country on my Payoneer account. Our Customer care team will process your request shortly after. Thank you for your cooperation and understanding.
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Thank you for your message @2016509 Please note that self-loading is not allowed in Payoneer. The card ordering eligibility is based on a minimum amount in payments received to your Payoneer account in the last 6 months, not including in-network payments (Make a Payment) and payments from e-wallets such as Paypal or…
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Thank you for your message @BogdanHoroshev Please note that provided information is verified subsequently once you start to receive payments actively. Your account should be fully active if you have received an email stating that your application is approved. We thank you for your cooperation and understanding.
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Thank you for your message @farhantaseen6 Please note that provided information is verified subsequently once you start to actively receive payments. We thank you for your understanding and cooperation.
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@Namuser Thank you for your message. Please follow the instructions above to enable the service: 1) Upload a clear image of your government ID or passport to your online account, as it will be required to receive payments through this method. 2) Contact customer support through phone, chat, e-mail, or our social media team…
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Thank you for your message @bil80 Please note, that most probably certain information was requested from your side to issue the new card. If the information was provided, it should be reviewed shortly and the card will be issued right after. Your funds are safe and you will have access to them once the new card will be…
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Thank you for your message @albumrocks7811 Please note, that the account number can not be changed. We thank you for your understanding.
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@ph98 Have you tried using another phone number for the verification?
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@Gonzalo__S Thank you for your message. You can find relevant information here.
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@israyilmammadov Thank you for your message. First of all it is needed to review the eligibility criteria to order the card. Please review the information provided here for further details.
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@ashikulislam Thank you for your message. This message means that due to financial regulations the transaction cannot be performed. We kindly advise you to use other currencies in the service.
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Thank you for your message @mhzcyber Please kindly submit your message via this link for ruther review.
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Thank you for your message. Please note, that in most cases funds drift to the new card automatically after activation. Please send a private message if the issue is not resolved.
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Thank you for your message @faisalKabir Usually funds drift to the new card automatically after activation. in some cases it can take few hours. Please send us a private message if the issue is still not resolved.
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Thank you for your message @mintualikhaan Please note, that in most cases that means that you have already created an account before. It is necessary to access it by using relevant email address.
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@bobahmed Thank you for your message. Please note that if the card expired, it is necessary to order a new card. If you are unable to order the card via online account, please use this link to request a new card.
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Thank you for your message @sumerasikander Please note, that to start account closure procedure it is needed to contact customer care directly. You can use this link to submit your request.
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Thank you for your message @nourhan007 You can always dial the phone number printed on your card to resolve such issues. Please send us a private message if the issue is still not resolved.
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Thank you for your message @darioy Please note: Before you can start sending transfers to other users, you will need to be active in receiving payments to your account (excluding payments from other Payoneer users). If you are not currently active enough, you will see a message regarding the issue when opening the Make a…
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Thank you for your messages @Paulie @SFX Please note, that all inquiries are reviewed subsequently by Customer Care. You can always check this page for possible solution. We thank you for your patience and understanding.
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Thank you for your message @arshad_jilani90. Please note that in such cases that can mean that your account is under review with a relevant department. You will be updated shortly once the review is completed.
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@acefalobi Thank you for your message. Please note that in such case that means that you need to receive more payments in order to be eligible for the service. Once you will start to regularly receive funds from relevant senders, the service will be activated.
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@totorofox Thank you for your message. Currently these services are not supported in Payoneer. We are constantly working on improving our services and will forward this idea to the relevant team. Thank you for your suggestion!
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Thank you for your message @chidu100 As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submit specific documentation that will assist us in ensuring the safety…
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Thank you for your message @damdam Please note, that in most cases this issue is caused by pending debts on your account. Please check your account's balance and transactions.
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Thank you for your message @deo446 If the payout option is not available on the payer's side, it can be because your account is not fully active for some reason. Please check requirements in your verification center.
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Thank you for your message @Mireya_G_S . You can always find a way to contact customer care here. You can send us a private message as well, so we can help you.
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@MuhammadHamzaSafdar Please note that transaction approval can take several business days. Please reach out to customer care to get an update. Please click here to message Customer Care. Feel free to contact us on Twitter or Facebook.
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In most cases the issue is caused by the email service provider. Please check the spam folder and try troubleshooting.
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@Skinner @zaheerahmad789 It is in fact impossible to order the card in certain cases from your online account. If you are unable to order the card yourself, please contact customer care for assistance.
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It can be a browser tech issue as well. Please try to do troubleshooting: • Clear your browser cache and cookies • Use another browser • Use the Private Browsing feature of your browser If the issue will not be resolved please contact customer care for further assistance.
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If you wish to close your account, it is needed to contact customer care directly. Please click here to message Customer Care. Feel free to contact us on Twitter or Facebook.
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@evasi0n273 Please note that your current details can be linked with PayPal. You can find relevant information via this link. Please feel free to contact customer care with possible issues.
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Thank you for your message. The best way to resolve any technical issue with your account is to contact customer care. We are glad that the case was resolved successfully!
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With this issue we kindly advise you to contact Customer Care. Please click here to message Customer Care. Feel free to reach out to us via Twitter or Facebook.
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Please note, that there can be various reasons for this. The most relevant solution is to contact customer care for further review. Please click here to message Customer Care. Feel free to contact us on Twitter or Facebook.
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Please click here to message Customer Care and see all available contact methods for your account. Feel free to contact us on Twitter or Facebook.
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Thank you for your message. Why do you require new bank details?
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Bank transfer in certain cases can take few business days to arrive. If more than 7 days have passed since the transfer was made, feel free to contact customer care for further review.
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Please kindly note, that it's needed to contact Customer Care directly to resolve this issue. Please click here to message Customer Care. Feel free to contact us on Twitter or Facebook.
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Thank you for your message. You can view the full list of the fees associated with your account by clicking the "Pricing & Fees" link, located under the "Help" menu, on your "Payoneer Account".
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Please kindly note, that it's needed to contact Customer Care directly to resolve this issue. Please click here to message Customer Care. Feel free to contact us on Twitter or Facebook.
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In such cases it is needed to contact customer care directly to resolve this issue. Please click here to message Customer Care. Feel free to contact us on Twitter or Facebook.
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Please note, that all issued details are compatible with PayPal. You can find relevant information via this link. Please feel free to contact customer care with possible issues!
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In such cases it is needed to contact customer care directly to resolve this issue. Please click here to message Customer Care. Feel free to contact us on Twitter or Facebook.
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If the transfer was already made it can not be cancelled. In such cases funds bounce back to your Payoneer account after the receiving bank will cancel the transfer.
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Please note, that documents review time may take few business days in most cases. You will be updated once review is complete.
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Most probably if the transfer is pending you were requested to provide additional information. Please contact customer care for further details.
