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Please kindly check if TOP UP Control is ON in your card settings. If after that funds still not drift to your card please contact customer care for further assistance.
Thank you for your message. We can see that your account was approved.
Please kindly note, that it's needed to contact Customer Care directly to resolve this issue.
Please click here to message Customer Care. Feel free to contact us on…
Thank you for your message. As a regulated US company and online service, Payoneer must comply with the rules and regulations imposed by the US government, MasterCard®, and our banks. In doing so, Payoneer account holders may be required to submi…
Thank you for your message. Please kindly note, that document review time can take few business days. You will receive an email once verification is completed.
You can contact Customer Care to try to speed up the process.
Thank you for your message. We can see that this issue was resolved. Please dont hesitate with further inquiries!
Thank you for your message. Please note, that if the service was disabled for your account it is necessary to contact customer care to get more information on the issue.
Thank you for your message. In some cases pending status means that more information was requested for payment verification. Please check verification center in your account if any information was requested.
Thank you for your response. Please kindly provide this information to customer care directly via this link for further review.
Thank you for your message. We are sorry that there is a potential delay with your payment verification. Please note that in certain cases additional time is needed to verify all the information provided. For such cases we recommend to reach out …
Please note, that you can link current details to PayPal in most cases. Kindly follow this link to find an instruction on how to do …
Please note, that relevant documentation will be requested after your payment will be received.
You can find more information on how to get paid here
Thank you for your message. In such cases first thing to do is to contact AMAZON to verify if the payment was actually made. If the payment was in fact made, customer care …
Thank you for your message. Please kindly note that such cases are reviewed by customer care. It is necessary to directly contact our Customer Service.
You can …
For such cases it is in fact needed to contact customer care directly.
Please click here to contact Customer Care. Feel free to message us on
Thank you for your message. We can see that this issue is under review with a relevant department. You will be updated shortly via email.
Thank you for your message.
We can see that you were requested to provide more information for payment verification and you have already provided necessary documents. They are currently under review and you will receive an answer once rev…
Thank you for your message.
Please note, that if you have a typo in the name on the account, it is considered as a mismatch.
You can verify the details via email that was sent to you and customer care will review it subsequently.<…
We are sorry for this inconvenience. Please note, that due to strict regulations all documents need to be in good quality for verification. If you have already submitted new document, please in Please help me with bank account verification. Comment by Valentino_Payoneer August 2020
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Pour activer ce service, vous devez contacter le service clientèle via ce lien. N'hésitez pas à nous contacter sur in je n'ai pas reçu l'option de service de paiement global Comment by Valentino_Payoneer August 2020
To receive payments from Etsy you need to link your Global Payment Service details to it. You can find information on how to use Global Payment Service in etsy to payoneer ? Comment by Valentino_Payoneer August 2020
We understand that you have cancelled the order but the card was charged. First, you need to verify with the merchant if the transaction was cancelled and a refund was issued by the merchant. Usually refund time takes around 5-7 business days. If…
We understand that your account was blocked.
Please note, that as a registered financial organization, Payoneer has to follow specific regulations and guidelines.
You can view the Terms and Conditions from the Payoneer Sign Up pag…
Hi! Our apologies for the delay. We can see that this issue is under review with customer care. You will receive an update shortly.
Hi! We apologize for the long review time. All the information for the payment verification needs to be checked in order to process the request. Sometimes the review time may take several business days. We kindly advise you to wait for an update …
We apologize for the inconvenience.
As a global company, we understand that sometimes it can be difficult to communicate with us, but please note that we are listening to you and doing our best to improve our channels of contact.
Hey! In this case we kindly advise you to contact Customer Care for further review of the issue. Please click here to contact Customer Care. You can also contact us via Twi…