abdelrahmanm ✭✭

نعم أخى ولكن هل تبقى تلك الأموال داخل الحساب أم يمكن سحبها للبنك الأرضى حتى فى عدم وجود بطاقة؟

أشكرك للإجابة الوافية. **سؤال آخر: ** فى حالة نفاذ صلاحية البطاقات المرتبطة بالحساب. هل تتعطل قدرة حساب بايونير على إستلام أرباح جديدة وسحبها للحساب البنكى؟ بمعنى هل يحتاج حسابى للإرتباط ببطاقة دائماً؟ كل عام وأنت بخير

شكراً. تلقيت رسالة بإنتهاء "فحص روتينى للحساب" وبعدها انتقل رصيدى للبطاقة من جديد.

@Sharif_Ibrahim ** أشكرك أخى ولكنى لا أحاول إيداع أموال للحساب البنكى، وإنما تلقى رصيد على البطاقة. تلقيت دفعة يوم 14 أبريل وظهرت بالبطاقة، أما دفعة اليوم التالى ظهرت بالرصيد على الحساب ولم تضاف للبطاقة. **

Same situation here. 3 days have passed without USD balance transferring to card. Could either @febres or @enderkus provide some thoughts on how their situation was resolved?

شكرا

أستاذ شريف ليه اتفتح طلب طالما الوثيقة غير مقبولة. ايه الغرض من الرسالة؟

النظام: تم رفض الوثيقة المقدمة. بريد رعاية العملاء: يرجى تأكيد عنوان إقامتك باللغة الإنجليزية. الدردشة الحية: رجاء تجاهل البريد المستلم من رعاية العملاء. طلبت من الدردشة الحية تفسير سبب الرفض. لا تعليق. كل من يعانى من مشكلات بايونير. من فضلك تقييم الخدمة على TrustPilot

@"شريف_Sharif_Payoneer" اليوم تم رفض الوثيقة وفى نفس الوقت وصلتنى رسالة من رعاية العملاء. ليه مطلوب توضيحات بخصوص الوثيقة إذا كانت رفضت؟ الرقم المرجعي: 201116-001538

شكراً تحدثت مع خدمة العملاء وأجابوا عن سؤالى.

جرب تلغى الصفر اللى فى رقمك 201026957004 بدلاً من 2001026957004

للأسف الوضع سىء جداً من ناحية قسم التحقيق. ومفيش أى تفهم لمتطلبات كل فرد حسب ظروف المنطقة اللى يعيش فيها. ايه السبب اللى يجعل أى شخص لا يذكر عنوانه الصحيح فى الحساب؟ إن كان المضرور هو الشخص نفسه فى حالة عدم تطابق العنوان لمكان السكن الفعلى. تعنت شديد فى توثيق العنوان بدون سبب واضح. تخيل إنى طلبت من البنك تغيير عنوانى مخصوص…

@"شريف_Sharif_Payoneer" من فضلك، حسابى يعرض أنه مقدم فاتورة تحت الفحص. لكن غير موضح أي فاتورة ولا أظنك أرفقت صورة من تحقيق الشخصية لبيان القرابة مع الوالد. أسألك أية فاتورة التى تم تقديمها (مياه أم كهرباء) وهل أرفقت صورة بطاقتى الشخصية أم لا؟ (للتذكير ده الرقم المرجعى 201113-008879 )

أستاذ شريف، لقد قمت فعلاً بإرسال فاتورة كهرباء وهو ما أحاول توجيهك إليه من وقت طويل (رقم مرجعى 201113-008879) وأطلب منك التكرم بالنظر إلى المستند. تحدثت مع خدمة العملاء وأخبرونى بأنه غير مسموح إرسال كشوفات من خلال السكانر! أيضا لا توجد طريقة لإرسال أكثر من ملف واحد لقسم التحقيق. ما العمل؟

@"شريف_Sharif_Payoneer" أشكرك لكن من فضلك الوقت لا يحتمل والإجابات غير وافية. أرجوك مراعاة الحد الأقصى بعد غد 19 نوفمبر. أسأل حضرتك مرة أخرى: 1- فاتورة الكهرباء بإسم الوالد مع بطاقتى الشخصية تحمل عنوانى. ما الرد بخصوصها. 201113-008879 2- آخر معاملة فى كشف الحساب المذكور (الذى أرسلته) تحمل تاريخ 30 سبتمبر. إذاً الكشف تم…

أستاذ شريف. فاتورة الكهرباء والمياه الاتنين متوفر عليهم تاريخ الإصدار شهر أكتوبر. بالنسبة لكشف الحساب فأسألك، إن كان الكشف صادر عن الفترة من نهاية يونيو وحتى نهاية سبتمبر فكيف يكون أكثر من 3 أشهر وهو المطلوب. كشف الحساب يصدر عن الدورة المحاسبية بعد إنتهائها فقط!

أرسلت صورة من فاتورة كهرباء بإسم الوالد مع البطاقة الشخصية لإثبات القرابة. رقم مرجعى: 201113-008879

أرسلت طلب به كشف حساب بنكى، وصورة من فاتورة مياه (اسم الوالد) مع البطاقة الشخصية لإثبات القرابة. رقم مرجعى: 201113-008879 @"شريف_Sharif_Payoneer" أرجو الإفادة إن كان هذا بالكافى لتأكيد العنوان. الحد الأبعد لإنهاء عملية التأكيد هو 19 نوفمبر وأصبحت الأيام معدودة!

@"شريف_Sharif_Payoneer" حضرتك تقدر تفيدنى فى سبب رفض المستند الأول؟ لم يذكر أى سبب!

أوافقك ان التعنت واضح. قمت بإرسال صورة من كشف حساب بنكى بها إسمى وعنوانى بتاريخ حديث وتم رفضها اليوم بدون إبداء أسباب!

bank statement clearly showing name and address rejected.

Same issue, my document is under review for over a week. Given the number of people facing rejected documents, the situation doesn't seem to be going in a positive direction. it'll really help to get a statement about this soon and better communication to climb out of this new fiasco. @Leonid_Payoneer People need urgent…

Have a great day everybody.

I hope this means the cards will not be deactivated in the future as the transition happens.

@abdelrahmanm said: @emilmatei_ro said: Told you.

Guys, we need to be more patient. It's literally been 48 hours since the FCA unfroze the funds. It'll be a while until things are back to normal. Not 10 years, but not 2 days either. Unhappy clients are in no one's best interest. Card holders are a majority of Payoneer users, just wait until they have a new update. Let's…

If this is your card balance it's still not available for bank withdrawal until the 6th.

I think this is mainly because the situation is still developing, each response from P needs to leave room for all the potential variables still unknown to them. I mean, you wouldn't appreciate it if they said X, then did Y. So that's why i believe their comments are very much tailored to not give unconfirmed information.…

No problem lasts forever. stay strong. There has been positive moves from Payoneer in handling this, including vowing to pay customers from their own money Last Monday. I can't imagine there would be a higher priority for all their offices at the moment than working on the card problem. It doesn't mean we should stop…

Thanks for your response Leonid. I have a lot of questions of what comes next, but mainly why isn't it at all possible to maintain the old cards functional, while the system migrates to a new issuer, the same way Curve has done it.

Thank you Laura for responding to this concern. I must ask you. Can't migrating be done without service interruptions? Curve migrated to a new issuer without obsoleting their old cards. Some of us are exclusively dependent on the use of cards, and can't afford to wait until the system is ready to complete its future…

One step at a time, i hope we will get some relief concerning card functions as we were able to use frozen funds. I don't think they're procrastinating the matter, but they can't move fast enough to mitigate this card issue. * Finding new issuer would take days to 1 week. * Issuing new cards for all usrs: 1-3 weeks. *…

@Leonid_Payoneer up

Current card balance can be withdrawn from ATMs at this moment, and will be available for bank withdrawal on the 6th of June, with no option to load additional balance on it. I assume the cards will remain active until Payoneer makes an announcement regarding their plans for the future. Even then, it is unlikely the card…

+1

I hope things will be better for you promptly. I trust and i hope that Payoneer isn't lazying around during this. I blame the FCA for sticking people into this trouble, and call on payoneer to consider re-activating payments on card until a better option is made available. It should be essential that down time for…

Same here. One transaction then nothing. Exactly. I think it's wiser to not disable receiving payments to the cards until new ones have been sent & activated per user. Having to withdraw (for the last time) before total disruption isn't reassuring. Especially with no time frame for new cards to be issued, or guarantees to…

Could you elaborate? I could only withdraw a portion today, but the balance isn't missing anything.

Agreed that it should take as much time as it needs to avoid causing future mistakes, that is why it mustn't be rushed for the purpose of replacing the old disabled card. The old cards need to work as usual until Payoneer has made all the required preparations to migrate without causing service interruptions for those with…

ATM withdrawal worked only for one transaction. I couldn't withdraw the rest as of today.

The migration process can take as it may, if the service is uninterrupted.

Curve migrated to new card issuers while maintaining the old cards. Why can't Payoneer do the same. I've only used my card for 7 months, having to order a new one already is not ideal. @Leonid_Payoneer Is there a way to make this move optional for clients, so that old cards may still receive funds?

Is it possible to migrate the old cards to a new issuer? If the FCA has no problem with Wirecard, I'm fine using the old one till it expires. Would be a better alternative to waiting without a payment solution until who knows. Alternatively, you can provide the option to order a new card from a new issuer, and only then…

Be aware that receiving new payments will still go to virtual balance instead of the card. Payoneer intends to produce new cards with a new issuer. I wish that Payoneer would allow receiving on cards until they're ready to send new cards. Since there's still no time frame for when new cards will be issued.

Give it a few guys.

The funds have been unfrozen :)

Payoneer on twitter

Good news everyone!

Will replacing the issuers require replacing the old cards?

FCA update June 29th So i guess it's good and bad.

From curve June 28th June 29th, We hope to see a similar action from Payoneer to return old card functionality as curve has done it.

E-money is a huge part of the economy. Online workers and service providers pay value added tax (VAT), share their earnings with marketplaces / pay fees to online banks / IRS / local banks / local government. It wouldn't be in anyone's interest to take away digital money. It's literally how the economy works. The main…

The updates are very appreciated to get a sense of where the company is moving. If we're being realistic, we have to accept that unfreezing the funds will take more than few days. In my opinion, all messages of frustration should be directly sent to the FCA complaint page. I already sent them a couple.

That's a respected opinion. There are some who tend to over-react when their savings are rendered useless during a crisis.

YES! Either by transferring the funds into virtual balance when the situation was developing. Or at least informing us the clients that something may be coming. They posted on their blog, but never forwarded any of this information to the end user Until the funds were frozen already.

The money is in safeguard accounts. The existence of these accounts is imposed by British law on firms dealing in e-money. Wirecard Solutions Limited was adhering to this law like any other firm. These safeguards are put in place to protect user funds in case of the company failing (wirecard). So the money is in fact there…

If the parent company has filed for insolvency, losing $12 Billion in investments in a matter of few days, how likely is it that its subsidiary would continue to operate business as usual? I’m questioning the FCA motives here, given that they haven’t given back Epayments’ funds to the users in over 4 months. There could be…

Simply no. Asking badly affected users to pardon an irresponsible bank should have its own thread. I for one have made the shift to Paypal until frozen funds are released. Payoneer is to blame for not sending out warnings until after the cards were frozen on the 27th. All past blog posts were not forwarded to clients.…

This is a fair point that I have been contemplating. If epayments' users have not received their funds back, and now the FCA has moved on to freeze yet another card company, then I'm willing to wager that this is political in nature. It's a systematic reallocation of funds towards the UK government from people around the…

@Meiji It can't be so simple right? A foreign gov denying people their funds. If so that's quite upsetting, and highly contrasts with Payoneer's claim that funds will be unfrozen in a matter of days. If that indeed happens to be the case, there must be someone we can sue.

Until a full restoration of our funds is possible. We'll remain skeptic to these promises. Moreover, we still demand an explanation as to why no warnings were issued? How's it possible that a subsidiary of a bankrupt company will remain functional in the future?

Are any of the frozen account holders residing in the US here?

I'm more interested in this paragraph: With the CEO arrested, what kind of cooperative work is being done to bring back cards. Being investigated doesn't qualify as "working closely" with authorities.

New update to their blog post

Sometimes i wonder if Wirecard operations could've been maintained whilst being investigated to protect people's interests. I get that a whopping $2 Billion missing is enough to get law enforcers batons out but it has been accumulating for 10 years! It didn't just happen out of nowhere.

I'm not an Upwork user, so i can't advise you on how to halt it, you should contact them, they already have a sense of the ongoing situation. If you're a Paypal user, i think you might have other options of withdrawal depending on where you live (using other cards / US bank account).

I'd try to contact Upwork and demand the payment be halted or sent to other payment providers. Some people were successful in withdrawing the money they had in excess to their card balance (new money), but others report issues doing so.

Agreed, I think back to their response E-mail following Covid-19, parading solidarity and willingness to aid during this time. This is their chance to show it wasn't just words.

The message is reassuring only to Wirecard Bank clients. As to Wirecard AG users we remain without assurance as they've filed for bankruptcy. This is a quote: Payoneer remains at fault for not giving warnings for over a week. I think bank withdrawals will only work to any balance you have in excess of your card balance.…

Payoneer did not send a warning when they could. more than a week has gone by since this situation started and not a single heads up was sent to users.

Is anybody else having trouble logging in to Payoneer? Edit: i managed to login finally. Withdrawal still not successful.

> @timo123 said: > The good news is that the Wirecard fraud seems to be a case of inflated earnings and revenues. In other words they cooked the books big time to look good for investors but NOT likely siphoned customers' money out to some shady offshore account. > > If they did then the banks involved would have broken…

> @webdeveloper said: > Finally, after I transferred the money from Upwork to Payoneer, I received this "warning' from Upwork. > > Quote from upwork email: > ------------------------------ > We are writing to address recent news about Wirecard AG and your Payoneer card. > > Wirecard AG filed for insolvency on June 23,…

> @timo123 said: > From https://www.fca.org.uk/news/news-stories/requirements-imposed-wirecard-authorisation > > "If you’re struggling to pay for essentials you might be able to get help from a local welfare assistance scheme." > > That's pretty much says it all. When government officials are involved, the speed of…

> @webdeveloper said: > I would like to understand something. > This thread started on 20th June, about Wirecard issue. > On 25th June, Leonid_Payoneer placed a link to a blog dated 23rd June stating that our funds are 'Safe and secure' > On 25th June, Payoneer service still received funds to the accounts and I send my…

We demand an update for why bank withdrawals aren't working. When will the service be continued. Will old cards work again. This is the least you can do for not warning us in advance.

> @gta4life said: > My balance is not on my card, is there any way i can withdraw it? because currently the normal withdrawal procedure is not working... > And does wirecard issue effect me? My balance is not on my card, as i received the payment on friday, meaning after the wirecard issue started... If the money's in your…

These are the potential outcomes: 1- Service continuity using old cards (unlikely). Since the cards are tied to wirecard, the FCA will rely on the safeguards in place to help affected users, and thus will not consider some financial sorcery to restore original card functionality. Given that wirecard books are missing 2…

> @Trustlator said: > You failed to warn your costumers who pay you a heavy fee from their hard earned money. Many of us depend on the card for their livelihoods and you have had enough time to at least warn us to withdraw whatever funds we had on our accounts in order to have a cushion while you get things working again.…

Can't withdraw to bank. And i haven't been notified of this problem since it started. How can you send me an e-mail titled "update regarding wirecard" when you haven't even sent me any prior information!!! Coming to learn of this just now, I am shocked by the amount of articles written in the past week assuring people that…