Azaad ✭

Hello dear! I hope you all are well. I am a teacher and poet. My friend told me about payoneer. I created payoneer account with my poetic name "Muhammad Yousaf Azaad" while mybreal name is "Muhammad Yousaf Salfi" It means I put my last name wrong by mistake. Now I am trying for 2 years to verify my account. But all in vain. My payment is pending since an year due to verification. I have contacted too many time to confirm my account but no response. They asked me about my national ID I sent national ID but in vain. Now please help what should I do? Please please help me.