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Adam_Payoneer
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  • Hi, Sorry to hear about your experience. When in event where your account is compromised, the fastest and most advised way of contacting support is via the Payoneer emergency line which is available on the Payoneer Contact Page, 24/7. Payoneer's call to action is as fast as the customers that sign up with Payoneer. Sending…
  • Hello @Hussein01, Your Payoneer account can be used to receive payments from multiple sources. If you find additional freelance platforms that offer to pay your commissions through Payoneer, you can connect them directly to your existing Payoneer account that was registered through OneHourTranslation. Adding new funding…
  • Hi @Hussein01, After several months of inactivity, certain account features will be temporarily deactivated. Even though your account may appear disabled, you can easily login and reactivate the account and services. Please do this only when you are ready to utilize the Payoneer service, otherwise you will need to contact…
  • Good day, If you are unable to renew the card from the self order function that appears in your Payoneer account, you can contact Payoneer support so they can assist you in manually ordering it. When contacting them for a manual reorder, make sure to mention the issue you experienced so the agent will know to assist you…
  • @vangreen Did you try to follow the advice given by @Coder_Dz and see if the issue you experienced was the same?
  • Hi @ahsancapt, There are multiple ways of doing this, however I suspect that the payment your brother will load will be declined. The option to load funds to your Payoneer account from your personal card/bank account, receive cash gifts or donations are not supported by their services. Payoneer designed to assist you in…
  • Hi Osama, There is no complete list offered by Payoneer. The blog I provided in the previous response does show you payment gateway providers when scrolling to the bottom of the page. Not every company mentioned in the blog works with Payoneer, which is why I recommend you check each mentioned company and see which one is…
  • If you have a Payoneer MasterCard based account, the new account should be approved without any issues. As mentioned, only if it's a second identical account or if you were active in receiving payments in the past some issues may arise. Even with that said, support should be able to assist you in clearing everything up to…
  • Hi there, If your account is approved, you should be able to see your Global Payment Service details in the account. If you are able to login or if you need to get your account approved, contact Payoneer Support for assistance.
  • Hi! Follow the steps on the Payoneer blog to activate your card.
  • Hi, Did you purchase the item with the Payoneer prepaid MasterCard? If your Payoneer MasterCard was used with ebay for the purpose, it is possible to dispute the transaction. Please get in touch with a Payoneer representative as soon as possible so they may provide you with the dispute forms to get started.
  • Hi, There is no local land line in Bangladesh. You can call Payoneer's international phone line at 001-646-658-3695
  • Good day, The option to order the Payoneer Prepaid MasterCard becomes available once you have received at least 100 USD, EUR or GBP in total payments. There is no fees for ordering the card, just a minimum payment requirement before it becomes available.
  • Hi there, If you are unable to locate any emails regarding your application, you should contact support to follow up.
  • Hi, It is not possible to load any funds directly to the Payoneer MasterCard. Any payments you wish to access through the card must be received through one of the payment receiving options in your account.
  • Hi, The Payoneer Customer ID number is located on the left hand side of the screen once you login. With that said, your Payoneer account username will be your full email address. The Payoneer Customer ID is designed to identification purposes so your account can be located quickly when contacting support directly.
  • Good day, If you activated the card but you do not wish to use it, you need to contact Payoneer support and have them cancel the card. As for the second question, I would also directly this question to support as I suspect you might have an older Payoneer account version. If so, you will be able to create a brand new…
  • Good day, Check out our blog to see some payment gateways providers that can implement the service you require for your business (located at the bottom of the blog). Everything you need to know about online payment services
  • Good day, * Ordering the MasterCard is done at no cost and the option will become available once you have received at least 100 USD, EUR or GBP in total payments. Keep in mind that the default option for you to access your pay will be to withdraw the funds to your bank, meaning that you do not require the card to access…
  • Hi, You may only have one Payoneer account at any given time. Any new application submitted after the initial approved one will be declined.
  • Hi @Soskey , The auto response is only received the first time when a new inquiry is submitted. Replying to the automated response will ensure that a live Representative will get back to you as soon as possible. Once you get in touch with a Payoneer representative, he will be able to help you enable the individual payment…
  • @anas_ansary , @boney51 The eligibility for the reward is not restricted to the Global Payment Service only. You can also receive payments from companies that pay you directly through Payoneer to qualify for the reward.
  • Hi Kumaruzzal, There is a recent update so the majority of the threads will not be updated. The option to order a USD Card in Bangladesh requires $100 in total payments from the moment you apply. Once the $100 payment threshold has been reached, the option to order the card will be available. Payments received from other…
  • Hi Scott, Sorry to hear about your experience. Obviously when you utilize a service of any kind, you except to receive it. However in the instance you described, a service was provided. If the funds are deducted from the account (even if it is a pending transaction), it means that the merchant was successfully able to…
  • Hi there Payoneer recognizes that our users may have different types of living arrangements. In such a situation, we advise you to contact Payoneer Support directly so that they can advise you exactly which documents to provide for your account to be approved.
  • Hi, This should be visible on your main page after you login. From the drop down box, make to select the last 4 digits of the card that was issued to you most recently in order to be able to view this information. Also, you should have received a confirmation email for the card order that will contain the very same…
  • Hi there, Obviously this is not a common problem that strikes any user of the service and it can be irritating when that happens. Raising the issue you have described with Payoneer Support was the right call as they can begin to troubleshoot the problem and ensure that you will have a continued payment receiving experience…
  • Hi If you used the referral link when you applied, then you most definitely qualify for the $25 sign up reward. For the reward to credit to your Payoneer account, you need to become active in receiving payments. Almost every type of service related payment will work Please note, payments from other Payoneer users or…
  • HI @anas_ansary, Now that you have a Payoneer account set up, you are able to being receiving your online commissions through Payoneer. Once you have funds available on the account, the option to either withdraw the funds to your local bank and/or order the Payoneer prepaid MasterCard will become available. If you plan to…
  • Hi @Ediana, The first email you send will be greeted with an automated response. It is designed to do two things: * Provide you with an answer to most commonly asked questions. * Obtain additional information from the inquirer to assist with the issue. Regardless of the type of email response you receive, replying to the…
  • Hi @Ediana, @sfqnis, Not sure why this may have happened, but I recoommend you contact Payoneer support to see if your account is set up properly before sending the next payment in order to ensure it gets loaded to the account on the next transfer attempt.
  • Hi, If you have forgotten your PIN code, in order to change it you need to contact Payoneer support by phone or chat. Once a live agent verifies your details, you will be sent an email that will allow you to change your PIN code. You can call the phone number on the back of the card or log online to a chat session for…
  • Hello Nevena, If you never received a payment, you will not be required to pay past annual fees. The annual fee applies to the time you are considered active, which is based on when you received your first payment through Payoneer.
  • Hi there, When a card is about to expire, the option to self order a replacement card appears automatically if there is an available balance or recent transaction activity with the card. If you are a returning user, receiving a payment will enable the self order function. Otherwise, you can contact support after you…
  • Hi, This really depends on the bank branch or the owner of the ATM. I am pretty sure you can find this information online, although I wouldn't know where would be the best place to find it. Might I also recommend you look this information up by state, as there is a chance the fees may differ slightly state to state.
  • Hi China, While Fiverr payments are loaded almost instantly, it is possible that the Payoneer requires to verify your account/identity before allowing free flow of payments from Fiverr. Check for any emails from Payoneer and contact them in order to have this sorted. Once done, you should expect to receive all Fiverr…
  • Hi Katara, Did the payment load already within the USA time you were advised on?
  • HI there, The rates are calculated based on the market rate at the time of the transfer, which is considered the best bang for your buck from a consumer stand point. You can check out the rates with trusted sites to get an accurate rate mention on the Payoneer blog. The rates you see in the withdraw tab appear to be lower…
  • Hi there, It's possible to withdraw funds from Payoneer to Ezcash, however not vice versa. Payoneer service is designed to assist you in receiving payments from clients and companies world wide while giving you the option to access your payments through Ezcash. If you are working from home or you run a business and you…
  • Hello Nemisis, The annual fee for the service is charged 12 months after you receive your first payment to the Payoneer account with an active card. If you received the payment before the card was activated, the annual fee will be based on the date when the card was activated.
  • Hi there, Any fees associated to the card can be found in your Payoneer account. You can view the full list of the fees associated with your account by clicking the "Pricing & Fees" link, located under the "Help" menu, on your "Payoneer Account".
  • Hi gsergii, Sorry to hear about your experience. I can imagine that having to deal with a disputed transaction is not a pleasant experience. I can't really say anything about the first issue, mainly because I cannot know what circumstances led to that decision. However, the second situation you described is related to a…
  • Hi Rick, The password they would be asking for would be the one for your Payoneer online account.
  • Hi Wolrine, First off, if you had 3 failed ATM withdrawal attempts in under 24 hours, please know that there is a temporary block on the card. I recommend you wait at least 24 hours from the hour of the last attempt before trying again. These blocks cannot be manually lifted. As for which subject to choose, this can change…
  • Hi @smdcl, It is possible that additional information is required before the funds can be credited to your balance. In such instances, it is best to contact Payoneer Support to review the status of the payment.
  • An email may have already been sent to you if that is the case. If you are unable to locate it, you will need to contact Payoneer support directly in order for them to assist you in processing your payment.
  • Sorry for the confusion, I assumed you are trying to load funds directly to the card. If they only accept credit cards as a payment option, unfortunately there is no direct option to pay them through Payoneer. If they accept Paypal, you can connect our card to your Paypal account and pay them through Paypal, but that is…
  • Hello Luis, Most likely Payoneer requires additional information to be verified before they can credit the funds to the account. This information can be in relations to the merchant application form or additional information required to validate your identity. Handling this matter with Payoneer now will ensure that the…
  • Payoneer works with ClickBank, and Payoneer does offer a solution to receive your payments from them. Please direct your request to Payoneer support directly so they can provide you with the desired information to receive your payments from ClickBank.
  • The $29.95 annual fee only applies when the card is active. If you do not plan to use the card, I would advise that you do not activate it. The benefit of utilizing our service without the card is that the service will be more cost efficient in the long run.
  • Hi @dinaraafat It's hard to say from a general prospective, which is why it is best that you contact Payoneer support directly so they can take a closer look into your case.
  • Payoneer does not issue credit cards, but there may be another way to go about this. What payment withdrawal options does Wechat offer? Do they offer bank transfer payments? What payment gateway withdrawal options are offered from your WeChat account?
  • When a deposit is not loaded within the time frame, you need to contact Payoneer to see why this is happening. The common reason I have come across throughout the years is that the Payoneer account holder needs to provide additional information to verify their account. * For new users who experience this, it's a simple…
  • Did you have trouble receiving the card to the same address? While not common, in instances where Payoneer needs to order a third or fourth replacement card to replace the one that failed to arrive, Payoneer will suggest that you use a different address to ship the card. Reason be is because it's not clear why the card is…
  • Hi there, Our service is available in Angola and signing up with your bank account details is part of the registration process which sets up your default withdrawal method. The reason USD or EUR transfers are offered is because the option to deposit the funds in the local currency is not yet supported, however Payoneer is…
  • As I advise users with similar inquiries, there are two things you need to check when adding the card with any online service: * Do you have money on the card? Remember that the card is prepaid, meaning that if there is no funds on the card, the transaction attempt will be declined. * Does the site support prepaid cards?…
  • The US Payment Service details act as collection account details that allow companies to perform a local ACH transfer method to deposit the funds. If the sender of the funds is requesting for the bank city, they are trying to perform a wire transfer, a payment process that cannot be used to receive the payment. You can…
  • You need to direct this question to Fiverr. Payoneer is able to accommodate multiple sources on a single account, however companies such as Fiverr must agree to adding multiple Fiverr accounts to a single Payoneer account. Please contact Fiverr to see if they agree to this.
  • Hi there, It sounds like the Billing Service for credit card payments may not be working for you. I recommend you contact Payoneer support to have the credit card payment option enabled in order to be able to request payments from clients in Israel and other countries.
  • I understand that withdrawing in USD is an option that is needed, so while it may not be supported for you at the moment (something that Payoneer is working on to apply for all countries), there are different ways you can still utilize the funds in USD if you require it. Most freelancers and sellers I talked to required…
  • Hi @Wafunicus It takes up to 7 days to approve newly submitted applications. Once your account has been approved, you will be able to start receiving payments through Payoneer which can be withdrawn to your local bank account or accessed via a reloadable prepaid card that can be ordered from your online access.
  • It really depends on which bank account details you used. The funds are held in USD, EUR or GBP in your online balance, however the currency in which the funds are deposited depends if you set up the bank account details in local or non-local currency. When in doubt, log in to your Payoneer account to double check this or…
  • @universalllll No, the Payoneer account information and the withdrawal details used are separate. The information you provide to Payoneer in relation to approving your account/payments will not be transferred to anyone under no circumstance. When initiating a bank withdrawal, only the information associated to the…
  • Hi there, The default option for the majority of countries will always be in the local currency. In some instances it is possible to withdraw in non-local currency (primarily USD and EUR), however you need to contact Payoneer support to see if this option is available for you.
  • Hi there, Creating a Payoneer account allows you to begin receiving payments as soon as you are ready to collect your pay. The option to withdraw the funds to your local bank or order a prepaid MasterCard will be available once you have available funds on the account. Ordering the MasterCard is done at no cost and the…
  • Hi Jeff, There was an issue recently that Payoneer resolved, however I am suspecting that the issue you are experiencing is unrelated. Double check the email you are using, clear your browsing history and use other browsers to rule out the most common issues. Assuming you are using gmail, make sure that your gmail account…
  • In this case you will need to contact Payoneer support directly as it seems that the payment in question seemed to be associated to "self loading", a service not supported by Payoneer. If you believe there was a mistake, contacting Payoneer support to rectify the situation should be your priority.
  • That would be correct. Just to add, you can have your name registered as the handler for the business account, but the business account must be under the company's legal name.
  • Some countries do not have local currency withdraw as an option. This is something Payoneer is striving to change, but it can take time as routes and agreements need to be established before this can happen. Countries that do not have local currency withdrawal as an option will have the ability to receive payments in USD…
  • You can try that as it is possible, but be prepared for an email follow up as it might occur before Payoneer credits the funds to the account.
  • Sorry for the late response. Yes they do. Mass payout companies are companies such as Upwork that offer a direct payout solution through Payoneer which count towards the referral reward.
  • I received word that Payoneer was made of the issue and that they have recently addressed it. All affected users who ran into the login problem should be able to login and/or reset their login credentials. If anyone is still experiencing login trouble, I recommend you contact Payoneer support directly so they can review…
  • I recommend you contact Payoneer and see if they can provide you with a statement that will fulfill this requirement. Please note that this is standard with Amazon seller accounts. Haven't heard too much of Amazon Merch in this regards and other forum readers including myself would appreciate it if you could provide us…
  • Once a payment is approved, the load date can be found in your payment history. This is also true for the status of the payment before hand.
  • Hello @abdurrasheed I merged your thread into this one to address your question. If you have additional questions, please reply in this thread so I may address it for you and everyone else.
  • Being a victim of a crime is not a pleasant experience to say the least. Every dispute that is filed is reviewed and handled carefully by Payoneer through MasterCard, the banks and processors involved in the transactions in question. Payoneer always aims for a succesful resolution for every case and will provide with a…
  • Payoneer has gone a long way since the days they only offered Payoneer MasterCard accounts. They still offer the card, but only after you apply with your banking details. This is done so you will have the default option of withdrawing your funds to your bank regardless if you have an active card or not. The option to…
  • Good day, Check to see if the "Withdraw" tab in available in your account. If so, you can begin withdrawing your Payoneer balance to your bank even before your card arrives. If you wish to order the card via DHL, you first need to receive a payment to be loaded to your account so the fee can be deducted from it. You will…
  • If you are having trouble receiving payments through the US collection bank account details you received from Payoneer, you will need to contact Payoneer support so they can review your case and assist you.
  • It's outdated. Please start a new discussion with the question you wish to ask so you can receive an answer that is update to date.
  • Hi Gazi, You can contact Payoneer support and request to have the Euro payment service details added to your Payoneer account. These details will include an IBAN.
  • Hi there, If your card is expired, then you will need to order a new replacement card so you can begin accessing your payments again. You should see at the top of the page in your Payoneer account a message advising you that your card is about to expire. Click on the message and follow the on-screen instructions to request…
  • If you have the USD balance and USD card, the funds should automatically transfer to the card. Keep in mind that the Payoneer balance/transaction history can take up to 6 hours to be updated for every action taking place, so if the funds don't appear right away on the card through your online account, it just means that…
  • As far as I am aware from other users I talked to, it is possible to receive payments from Google Adsense in USD, Euro or GBP. The collection bank account details you need to use depend on the account you have with Google Adsense. If you do not have the other currency details on the account and you require them, contact…
  • Applying for a Payoneer account (without the card), does not include any yearly fees for maintaining the account. The annual fee for the service will only apply once you have ordered and activated the Payoneer prepaid MasterCard. As long as you do not order the card, you will not be required to pay fees associated to…
  • I hope we are not talking about the same payment, because a week is a long time. If you selected the immediate load option, this means that your 2Checkout payment already reached Payoneer and it should become available. A quick note, if you do not see it after 2 hours, it means that your transaction history has yet to be…
  • You can find the answer to that question in my previous comment.
  • @iCONQUER Did you contact via email? If so, double check for any automated response and reply to it so a live Payoneer representative is aware of your issue and may begin investigating it for you.
  • Hi Caner, If you already have a Payoneer balance account and you do not want the card, no worries, just make sure to select "Already have a Payoneer account?" so the Upwork account will be added to your Payoneer one without having a card ordered. Upwork cards are only ordered when applying for a brand new Payoneer account…
  • Hey Mark, It sounds like you want to know how you can get paid from your employer - who has a business account with Payoneer - to your Payoneer account. Payoneer has different and cost-efficient services through which your employer can pay you. I recommend taking a look at this link for more information. I suggest reading…
  • Hello, If Amazon is attempting to refund you on a card which is no longer active, they will be able to do so. However, you will need to ensure that the amount which was refunded has transferred to the new card which has replaced the expired one. In my opinion, it's best to contact Payoneer Support in this case so that if…
  • Hi Imran, Usually, when a payment is sent from a company which works with Payoneer, the time it can take for the funds to be on your account can vary between a few hours and a few business days. Keep in mind that if payments are sent before the weekends, this can delay the time it takes for a payment to be processed. If…
  • Good day, If you require to change your bank account on your Payoneer account, this can easily be done through the "Withdraw" tab. If you have a direct transfer method to your bank through a company that pays you through Payoneer, contact Payoneer support to see if they can assist you in manually updating it.
  • Hi there, When talking about international transfers, even if the bank offers low exchange rates, keep in mind that a transfer fee will apply. From personal experience, I can tell you that wiring funds from one country to another can incur fees anywhere from $30 - $70 per transfer from both sides. I don't know the fees in…
  • Hi Muhammad, If you have been waiting for over 5 business days for the funds to reach your bank, you need to report this to Payoneer support so they can begin investigating the source of the delay you are experiencing.
  • It sounds like you are trying to use the card that has no money on it. When using an empty card, the error messages you will receive are either general ones for the card not being active or if there are not enough funds on the card. You are asking how to get money on the card, to which I ask, where do you plan to withdraw…
  • Hey there! Generally, when a payment is processed and loaded, the funds take between 3-5 business days to reflect in your bank account. Looking at the calendar, I can see that the Fourth of July was an American holiday and there was a weekend shortly thereafter; these factors may cause a delay in the transfer of your…
  • Hi there, If Payoneer is holding your most recent payment, most likely it means that they require to verify your information before crediting the funds to your account. This is standard practice with every respectable payment processing company that provides this service. Check for any emails you received from Payoneer and…
  • Hi there, If the "Withdraw" tab in your account is not available, most likely it is currently not available in your country. The best way to know whether Payoneer supports bank withdrawals from your Payoneer account to your bank is through their website (click here). Automated responses are designed to give rapid responses…
  • Hi @leamon Sorry to hear about your card. I can only assume that the card was either lost during shipping or sent back to Payoneer by your local post office. The majority of the cards that Payoneer sends are done via regular mail, so there is no way to track the previous cards. What I recommend you do is contact Payoneer…
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